EXPERTISE AREA:

• Delivery Management
• Program and Project Management
• Roadmap Development & Planning
• Cross Functional Team Coordination
• Stakeholder Management
• Onshore / Offshore Delivery Model
• Risk, Issue & Change Management
• Client, Vendor & Partner Relations
• Requirements Analysis
• Confidential
• Budget Development
• Business Case Development

TECHNOLOGY CAPABILITIES:

Software: Microsoft Professional Office Suite, Project Server, Visio, Adobe Creative Suite, Crystal Reports, IBM Rational RequisitePro, Quality Center, Axure Pro, Documentum, Lotus Notes/Domino, Repli - Action, Lotus Enterprise Integrator

Methodologies: System Development Life Cycle (SDLC), ITIL, Waterfall, Iterative, Agile

Project Tools: Clarity, Microsoft Project, SharePoint, PTS-W, Panorama, Jira, Service Now

Collaboration: IBM SameTime, Microsoft Lync, Skype Business

PROFESSIONAL EXPERIENCE:

Senior Project Manager

Confidential

Responsibilities:

• Accountable for managing Confidential activities across a 43M portfolio, consisting of 72 Securities and Confidential Automation projects and 35 project managers.
• Heavy financial and resource allocations planning.
• Drive PTS and Panorama data quality.
• Developed and manage then Initial Quality Review process for project deliverable reviews.
• Conduct Health Check program pre - audits; programs reviewed have 100% accuracy rate.
• Build metrics to track program capacity across all components to capture complexity and identify constraints.
• Task force member of a committee responsible for developing documentation standards and processes for the ISG organization.

Senior Project Manager

Confidential, Tampa, FL

Responsibilities:

• Accountable for successful delivery of enterprise application development projects for several SaaS products.
• Work with the business to determine scope.
• Develop project plan and approach.
• Build and manage the project schedule, identifying the critical path and potential risks.
• Develop and manage risk management plan.
• Develop and manage project budget. Report project and program status to senior management.
• Led a project to implement enhancements to payment processing functionality designed to address a 7.5M production incident.
• Successfully delivered a project to implement functionality to process approximately 1.5 million renewal letters during open enrollment.
• Managed Core project and dependencies with 4 Carrier specific projects.
• Ensured appropriate regression testing of code changes and coordination of delivery of work.
• Managed a program focused on short and long term SDLC process improvements.
• Groomed backlog and managed implementation of improvements.
• Completed 100% of scoped (short-term) process improvements on schedule.

Confidential, Tampa, FL

Senior Program Manager

Responsibilities:

• Delivered more than 20 successful application projects collaborating with internal, vendor and external client resources.
• Projects included application enhancements, hardware refresh to on-board a significant new client ($16M revenue), 2 new disaster recovery instances for a major client, data center relocation, and implementation of new tools to support busy season processing.
• Managed a new system designed to track financials, roadmaps, solution information and Confidential activities for a $47M technology portfolio.
• Managed user acceptance test, resolution of issues and training.
• Worked with Enterprise Architecture to conceptualize the new Batch Export System product into the Wealth Management Tax Services ( Confidential ) portfolio resulting in a new service offering and Collaborated with client and internal resources to implement new software product to automatically upload critical tax regulatory data to clients’ online banking systems.

IT Infrastructure Configuration Manager

Confidential, Tampa, FL

Responsibilities:

• Managed configuration database for the enterprise.
• Analyzed and ensured new and existing infrastructure components are in adherence to established configuration standards. Interfaced with all groups within operations to understand system enhancement requests and resolve issues.
• Drove completion of configuration management projects and initiatives.
• Managed the implementation of enhancements to the Configuration Management Database.
• Provided requirements, collaborated with development, conducted and managed user acceptance testing and managed deployment to operations users.
• Led a Naming Standards initiative for the enterprise technology stack that reduced overall timeframe for implementing technologies.
• Facilitated meetings consisting of 8 workstreams to redefine naming conventions for the configuration items.

Project Manager

Confidential, Tampa, FL

Responsibilities:

• Collaborated with Learning & Development stakeholders on the launch of two Learning Management Systems - one for internal users and one to track Confidential for clients and alumni.
• Also, managed the development and implementation of systems for the Independence Office.
• Led data migration for the launch of a new Learning Management System that streamlined course registration for 25,000 users nationally.
• Established the data migration strategy; developed team structure; and defined cleansing and cutover approaches.
• Developed a process for identifying and categorizing data sources that resulted in the elimination of 1,000+ Lotus Notes databases and 285 Oracle tables.
• Managed the implementation of OnTrack Learning Management System to track the completion of Continued Professional Education ( Confidential ) coursework by external clients and alumni.

Information Technology Implementation Manager

Confidential, Tampa, FL

Responsibilities:

• Managed the enhancement and implementation of new and existing systems to meet business needs for the Learning & Development division.
• Managed and developed project deliverables, provided requirements and approvals for system enhancements, managed and coordinated UAT, managed issues and resolution, and provided end user support and training.
• Managed a 400+ Lotus Notes Database based Course Registration System designed to handle course registrations for 25,000 users nationally.
• Designed, developed, and implemented a national course registration system for a special partner program.
• Worked with stakeholders on requirements definition, user acceptance testing, training, support and launch of system.