SUMMARY:

• Experienced project and sales manager with 10+ years of expertise in: Project Management, Technology Industry, Key Account Management, Revenue Growth, Business Development, Client Relations, Customer Service, Sales Leadership/Development, Market Expansion
• Leading key projects to successful completion through conscientious strategic planning, engaged project and process management, customized solution development, and diligent client relations.
• Managed multiple simultaneous vendor relationships, government organizations and internal stakeholder to initiate, communicate and complete the successful deployment of an Oregon State grant for Confidential.
• I created all policies, compliance and training documentation for use by the organization, use in conjunction with the IDC 10 healthcare billing implementation.
• Assessed parameters, ensured compliance, and met budget.
• Managed multiple simultaneous sales projects from $15K to $30K. Tracked and benchmarked projects. Assessed parameters, ensured compliance, and met budget.
• Led comprehensive, large - scale, cross-industry project management across multiple internal divisions and systems, a one to four month process from order through implementation.
• Led site coordination for Providence Bridge Pedal. Managed route site coordination, rider safety, staff assignments, and site supervision. (Providence Bridge Pedal)
• Worked directly with C-level and executive decision makers for key clients, analyzing corporate needs and developing value propositions.

TECHNICAL EXPERTISE INCLUDES:

• Project Management Body of Knowledge (PMBok), Scrum, IT Infrasctructure Library (ITIL), Agile, Microsoft Project
• Business Networking Solutions, including Voice
• Telephony, POTS, DSL, T1, DS3, OC3 - OC96 fiber
• Salesforce CRM
• Lotus Notes, Goldmine, Remedy, Visio, Seibel, SharePoint, GoogleDocs, DropBox, Microsoft Office Suite

EMPLOYMENT SUMMARY:

Confidential

Project Coordinator, Portland, OR

Responsibilities:

• Lead and document project status meetings present results with key findings on given assignments.
• Build, maintain, and update project plans and schedules weekly during team meetings for major stakeholders, clinicians, Oregon Youth Authority and their functional teams.
• Monitor project budgets, while maintaining the ability to communicate to a diverse population with differing motivations, priorities, and communications styles.
• Coordinate work efforts with cross functional teams. Present key findings of results to stream work teams, internal management, and external partners.
• Assist in the management of cross functional projects including deliverables to project management office, Trillium Project Management Office, and board of directors.

Confidential

Project Coordinator, Portland, OR

Responsibilities:

• Contribute to the strategic direction and sustainable process improvements needed to achieve Confidential targets by supporting given deliverables within an assigned Enabler and Core work stream
• Coordinate improvement initiatives with responsible persons to ensure project completion.
• Managed expectations in day to day project operations of multiple Director level stakeholders on complex cross-functional projects.
• Lead and document project status meetings present results with key findings on given assignments.
• Build, maintain, and update project plans and schedules weekly during team meetings for three directors and their functional teams.
• Monitor project budgets, while maintaining the ability to communicate to a diverse population with differing motivations, priorities, and communications styles.
• Coordinate work efforts with cross functional teams. Present key findings of results to stream work teams, internal management, and external partners.
• Assist in the management of cross functional projects including deliverables to project management office, DTNA’s Operation Committee and regular report outs.

Confidential

Business Sales Consultant/Coordinator, Vancouver, WA

Responsibilities:

• Analyze and assess needs to create customized strategic solutions.
• Project costs and draft contracts. Lead negotiations. Win client buy-in through presentations and reporting.
• Direct post-sale account management across implementation, installation, and services.
• Lead new business development.
• Managed entire one to four month sales process, including needs assessment/analysis, scope/cost development, contract approval, order management, and installation.
• Led needs analysis to create customized comprehensive solutions across wide range of products and services. Developed value propositions to resolve complex customer issues.
• Minimized impact on client business by managing project schedule and vendor coordination.
• Worked with marketing and subject matter experts on product or regional campaign projects.
• Utilized project management methodologies to build client integration and increase revenue. Developed client loyalty through proactive contact and conscientious project management.
• Maintained in-depth knowledge about client technology needs and trends. Continued
• Directed complex order processing across multiple databases, applications, and CRM system.
• Significantly increased sales base. Led executive level presentations to win client buy-in on wide range of sales projects, including public, private, and educational organizations.

Confidential

Account Coordinator, Sunnyvale, CA

Responsibilities:

• Coordinated small business account management during limited contract with internet
• Resolved client inquiries, regularly achieving first contact resolution.
• Developed relationship building consultative servicing approach.
• Maintained web hosting, Java and HTML knowledge.

Confidential

Account Coordinator, Portland, OR

Responsibilities:

• Managed sales coordination for nation’s largest telecommunications provider
• Analyzed client bills for cost/time savings.
• Utilized CRM system to plan services, implementation.
• Led new staff training; developed lesson plans and presentations.

Confidential

Account Consultant/Coordinator, Portland, OR

Responsibilities:

• Managed eastern region corporate accounts for $1.6B national childcare and early childhood education provider.
• Provided recommendations to 24 partner centers
• Analyzed reports to identify week over week changes.
• Accurately documented client concerns for escalation.
• Worked directly with clients and potential clients to win new business.
• Utilized extensive follow-up process and metrics to analyze response rates and results.
• Utilized project management methodologies and productivity software, including CRM software, SharePoint, Access, and Excel, to increase client integration and revenue.

Confidential

Account Coordinator, Portland, OR

Responsibilities:

• Coordinated key corporate accounts for $337M national provider of information technology hardware and software products, solutions, and services.
• Worked with key clients on $15K to $75K projects, including Confidential Base.
• Oversaw vendor interactions and inside sales.
• Built strong client relations.
• Led project to install business-critical power backup system for Confidential Base.
• Ensured security clearance compliance for all vendors and staff.
• Met or exceeded all sales and call quotas.