SUMMARY

HR Solutions Analyst focusing on the full life - cycle management of HR solutions that meet the needs of the business. Experience has been with large and small teams within a Fortune 500 insurance company. Strengths include project management, team leadership, HRIS systems, systems architecture, vendor interaction and implementation of various human resources vendors. Proven ability to work independently and lead projects. Well-developed communication, collaboration, and problem-solving skills with the ability to resolve difficult situations under adverse conditions.

PROFESSIONAL EXPERIENCE

Confidential, Point Pleasant, NJ 2009

Project Manager/Benefits Analyst (Client Service)

Responsible for the management of clients for WFS’s dependent audit process.

• Managed tight deadlines for the client’s dependent audits. This led to increased efficiency in meeting the clients need for the return of the audit data.
• Mentored summer interns on the verification of dependent eligibility data. They used this experience to gain insight into the health care profession.
• Project lead responsible for all aspects of the project. This included, project timeline, communication materials, I/T involvement for data feeds and web portal creation, customer service and call center operations with service delivery SLA’s, priority meetings with clients and final verification of dependent documentation.
• Enhanced workflow from previous audits by streamlining system entries and by ensuring data accuracy. This saved hours in inputting dependent verification documentation.

Confidential,Warren, NJ

Senior Analyst/Project Leader (Loss Control) ( )

• Managed major enhancements to the Loss Control and Boiler Machinery time entry systems. This saved the Loss Control engineer’s valuable time in entering their time information.
• Managed changes to our batch job network to reduce CPU usage times. This saved the company thousands of dollars in CPU time charges.
• Project lead on numerous projects, well established collaborator on large and small projects, and mentor to junior team members.

HR Project Leader/Senior HRIS Analyst (Human Resources) ( )

Liaison to HR for several HRIS systems including, Shared Services, Financial Planning, 401k benefits, Pension, MSS, ESS and Annual Benefits Open Enrollment. Project Coordinator/Manager on multiple projects using SDLC methodologies. Technical Architect and liaison to other departments within the corporation.

• Partnered with HR professionals and their customers to analyze workflows to improve processes and procedures, so that the company can fully leverage the ROI on the HRIS systems technological capabilities. This lead to improved efficiencies and lower FTE requirements for the company.
• Project Leader for HR BPO outsourcing initiative. Responsible for project planning using Microsoft Project plans, weekly status meetings, documentation of meeting minutes, testing progress and risk remediation, and sunset/plus delta review meetings.
• Project Manager for the new HR Your Total Rewards (financial planning) web site. This involved coordination with the vendor (Hewitt Associates) on the site design, data elements, project management, support structure, testing, and fit within Chubb\'s infrastructure.
• Project Leader for the process and security changes needed for Sarbanes Oxley compliance. Implemented new change management processes to comply with government regulation.
• Managed day to day service delivery from the various HRIS, financial, and downstream systems, including Peoplesoft HR and Financial modules. Designed process flow documents related to the use of HR information by the various systems.
• Demonstrated effective verbal and written communications by organizing weekly updates to staff, prioritization meetings with the HR business partner, and monthly reporting to management.
• Manager for the HR I/T Help desk. Review, assign, monitor, troubleshoot, and manage problem requests for all the HR I/T systems. Maintained communication with HR regarding problem resolution via weekly prioritization meetings. Resolved problems quickly and recommended permanent solutions to reoccurring issues.
• Offered process improvement recommendations. Acted as a liaison between HR and IT in analyzing and translating HR business needs into technical requirements.
• Advanced skills in MS Office suite, including Excel, Project Access, PowerPoint, and Visio.
• Consulted with HR leaders regarding data information needs and availability; provided ad hoc queries using SQL, data analysis and prepared periodic reports using HRIS and process flow system data.
• Managed and oversaw the MSS process flow environment responding to issues and concerns regarding the flow of all MSS transactions. Gathered requirements for the changes needed for the annual employee review cycle.
• Continually assessed HR information needs and acted as a technical advisor in the design of new or the modification of existing systems to meet changing requirements. Acts as a liaison between HR and IT to plan additions and modifications to HRIS.
• Participated in several HRIS system implementations. Including CYBORG to Peoplesoft, and a home grown system to CYBORG. Responsible for requirements gathering, collaboration with HR regarding testing and rollout, and training for the new systems.
• Lead effort to set up HRIS systems for a Disaster Recovery test. Managed and prepared testing scripts, testing project plans and the collaboration effort needed to successfully test Payroll and ESS systems. HRIS systems were tested successfully for the first time in the company’s history.