Project Coordinator Resume Herndon, VA - Hire IT People

SUMMARY:

19 years of experience in technical operations, project management and entrepreneurship
Mission acuity, proactive communicator, excellent time management, collaborative
Recipient of Confidential Award for on - time project delivery, 10-year business owner/entrepreneur, Unites States Air Force Veteran.

ESSENTIAL COMPETENCIES:

Telecom Network Management Business Management Project Coordination
Technical Lead Customer Service Operations Support
MS Office Suite Microsoft Project Visio

PROFESSIONAL EXPERIENCE:

Project Coordinator

Confidential, Herndon, VA

Responsibilities:

Create and maintain comprehensive project documentation, plans and reports
Ensuring that identified systems, tools, databases, and the data repository are updated accurately
Attend daily calls and provide progress updates, forecasts and reports to cross-functional teams

Field Operations Manager

Confidential, Washington, DC

Responsibilities:

Ensured technicians had the necessary training, tools and vehicles necessary for timely maintenance.
Conducted individual performance feedback sessions ensuring key performance indicator achievement.
Oversaw the successful testing, acceptance and installation of network equipment

Q.A. Specialist

Confidential, Silver Spring, Maryland

Responsibilities:

Achieved 100% accuracy data conversion over 12-month period.
Technical writing of Standard Operating Procedures contributing to contract documentation requirements
Database navigation and data entry.

Freelance Consultant

Confidential, Hyattsville, Maryland

Responsibilities:

Developed VOIP Telecom solution facilitating proactive customer outreach for wireless retailers.
Provided business operations and best practice consultation for existing and start-up franchisees
Performed PC support services saving customers significant equipment replacement expense

President

Confidential, Hyattsville, Maryland

Responsibilities:

Generated over $3.5M in revenue, nearly 10,000 contracts with <1% return rate.
Oversaw all aspects of the business to include Payroll, Staffing, Training, Operations, Sales, Marketing, Vendor Relations, Customer Service and Business Technology.
Developed VOIP technology facilitating proactive customer service to support wireless franchisees.

Information Technology Project Specialist

Confidential

Responsibilities:

Coordinated active workgroup/workstation migrations maintaining 100% workforce productivity
Imaged, placed and tested all Windows PC’s in the 4,000 square-foot workspace project
Provided ongoing desktop support including applications training, hardware/software and network connectivity solutions

Account Specialist

Confidential

Responsibilities:

Monitored, logged, escalated and resolved issues with installations and service of equipment
Implemented strategies and ensured that expedited service requests met and/or exceeded SLA requirements
Assisted in the resolution of any roadblocks/anomalies that might impact on-time delivery

Maintenance Team Lead

Confidential

Responsibilities:

Analyzed individual and team network maintenance performance relative to KPIs and objectives.
Team conducted approximately 150K network tests and repairs annually throughout MD, DC, VA
Subject matter expert (SME)/Trainer for contingency workforce on network testing.
Met “Time-To-Repair” SLA of 3.5hours >90% via interlaced testing and proactive network monitoring.

Project Management Specialist

Confidential

Responsibilities:

Performed customer needs analysis determining project scope and delivery objectives
Conducted stakeholder meetings to review the project phases, deliverables and schedule
Created/submitted Engineering Work Order for Interoffice Facilities design and Finance for approval.

Central Office Technician

Confidential

Responsibilities:

Test, analyze, troubleshoot, isolate and repair of DS3/DS1/DS0 facilities
Interface with CLEC testers and end users.
Use of TL1 commands and network configuration databases to dynamically redesign network facilities providing quick response/resolution to network anomalies.

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Project Coordinator Resume

Herndon, VA

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