SUMMARY:

A highly qualified professional with eighteen years of experience in the Information technology area. Experienced in hardware configuration, installation and troubleshooting, managing LAN, WAN, Windows 2003, 2008, 2012 domain. Expertise includes MS - SQL Server 2000, 2005, 2012, ASP.NET, C#, Visual Basic, Vanguard Enterprise Content Management System, Hyland OnBase Content Management Solutions, M- Files Content Management system.

COMPUTER SKILLS:

Windows NT 4.0, Windows 9X, Windows 2000, Windows XP,Windows 7,Windows 10, Windows 2000/2003/2008/2012 Sever, Exchange Server 2000/2003, UNIX, Visual Basic 6.0, SQL, ASP,ASP.Net, HTML, Office 2003,2010,2016, Oracle, SQL Server 7.0/2000/2005 , 2012 QuickBooks Pro, RSA ServerNorton Antivirus, Norton Ghost 10.

EXPERIENCE:

IT Manager

Confidential, Oakland, NJ

Responsibilities:

• Manage Network Infrastructure, Active Directory, users and computers.
• Lead IT Support and Administrator for Vanguard Enterprise Content Management System and Hyland
• OnBase Content Management Solutions.
• Create OnBase data storage objects that meet organization’s access and retention needs. Implement data redundancy plan.
• Create document attribute for each disk group and guidelines for each document type
• Create and maintain user account.
• Determine the appropriate rights and privileges for OnBase specific roles, such as user account and develop user group accordingly.
• Configure auto fill, DIP process
• Design and configure workflow.
• Configure Application Enabler.
• Develop retrieval method (cross reference, custom queries, etc) based on user needs.
• Create and review OnBase logs to identify error event that may have occurred.
• Create and maintain a testing environment for users.
• Train uses.
• Configure scanner setting, using Kodak Capture Pro, Kofax.

Network Support Engineer

Confidential, New York, NY

Responsibilities:

• Provide windows based servers support; Server 2000/2003, Exchange server 2000/2003, maintain network environments.
• Provide hardware and software support for desktop and laptop computers and peripherals.
• Troubleshooting network connectivity issues.
• Disaster Recovery, SQL 7 - 2000 Server Setup, Windows Imaging
• Windows 2000/2003 Active Directory design and administration. Third Level Support for Active Directory and Security, Group and OU Policy design.
• Installed operating systems and applications, configured network servers and trained local administrators n standard network server procedures, including virus protection and other security measures.

Network Support Engineer

Confidential, White Plains, New York

Responsibilities:

• Manage and maintain client network using Net Support Manager and other remote desktop utilities.
• Maintain, install and upgrade Windows 2000/2003 Server, Exchange Server, data backup using Veritas Backup and Nova Web Backup.
• Monitor Network traffic, Spam, Create and manage user account, profiles, policies
• Provide hardware and software support to the clients.
• Technical problem identification & resolution; execute successful technology projects execute delivery of various solutions; maintain high customer satisfaction; generate & maintain technical documentation.
• Technology subject matter expert maintenance & upgrades that identify new customer opportunities.
• Technical account management technology.
• Configure, customize & deploy technology.

Advanced Technical Support Representative

Confidential, New Jersey

Responsibilities:

• Responsible for troubleshooting and resolving escalated customer technical problems over the phone or via email.
• Interacted with customers by phone, e-mail or online chat concerning various home networking issues.
• Responsible for closing escalated trouble tickets for Technical Support.
• Provided hands on support of customer care initiatives such as automated provisioning installation, online billing, technical support and detailed account management.

IT Support

Confidential, Secaucus, NJ

Responsibilities:

• Installation, configuration, and upgrade of computer hardware and software
• Applied basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Maintaining current knowledge of relevant hardware and software applications
• Provided phone and help-desk support for local and off-site users
• Provided end-user software troubleshooting and support
• Provided network troubleshooting and support
• Periodic upgrade of the company’s custom developed POS program as per business requirements.
• Developed an application using VB 6.0 and SQL Server 7.0 to record the employee’s arrival and departure time that automatically calculate the each employee’s weekly regular and over time worked hours that simplify the payroll process.

Developer/Programmer

Confidential, Westbury, LI

Responsibilities:

• Involved in the development of a billing and order entry system using VB 6.0 and SQL Server 7.0.
• Responsibility includes Data Modeling, creating various forms, classes, modules and ActiveX control.
• Developed a module to generate an automated report and printing of the invoice on a pre-printed form.

Contract QA Tester

Confidential

Responsibilities:

• Involved in the system testing of the Real Estate application. This was designed for using by the Real
• State agencies to help the client to find their desired apartment and housing resources.