SUMMARY:

12+ years of experience as a package solution consultant implementing Confidential Sterling Commerce Multi Channel Suite in the retail industry with focus on improving the supply chain’s efficiency and seamless omni - channel customer experience.

KEY SKILLS:

• Sterling Commerce’s Multi-Channel Fulfilment Suite (OMS ), Sterling Store, Sterling Call Center Application, Cognos Reporting tool.
• Distributed Order Management- Sourcing & Scheduling
• Global Inventory Visibility
• Reverse Logistics (Returns & Exchanges)
• BOPUS/ShipToHome/HomeDelivery/Provided Services/Work-Order
• User Role/permissions/groups/Alerts.
• Order Monitoring/Holds/Order Modifications
• Participant & process modelling- Pipelines/Actions/Services/UE implementations
• Internationalization/localization/Currencies/languages
• Cognos Reporting tool & Confidential Framework Manager
• Build/Deployment related activities.
• Back Room Picking/Packing/Shipping process
• Sterling Commerce’s Multi Channel Selling suite (Comergent e-Commerce)
• Creation of High Level Solution Design and Detailed Level solution design.
• ERP package implementation lifecycle
• Creating mapping specs, Interface mapping exercise, XSD creation and maintenance.
• Test Planning and Execution
• Report creation/modification in Cognos Reporting tool
• MS Visio, XML, XSD, SQL
• Certified Scrum master from Internation SCRUM Institute

ASSIGNMENT HISTORY:

Confidential

Lead Scrum Master

Responsibilities:

• Led demo workshops and retrospective sessions for three internal projects.
• Provided guidance to project teams to ensure adherence of agile principles.
• Created sample master data in raw XML form to provide a basic set up for testing functionalities like Item level attributes, extensions, Pricing etc. These were re-used across all new environments and allowed the testers to start right away.
• Overcame delays in application + data availability by providing alternative steps to testing team.
• Conducted multiple KT session with Offshore testing team to provide an overview of the modules to be tested.
• Acted as the liaison between the Confidential Functional testing team and the Toshiba team by being the single point of contact for any clarification or information request.
• Prioritized and assigned defects to Toshiba team and did follow ups as required.

Confidential

Onsite Lead

Responsibilities:

• Led a team of offshore developers for multiple modules -
• Order capture & order modification,
• Alerts & holds dashboardReturns & ExchangeAdvanced Order Search dashboardCognos Reporting tool
• User Roles/permissions management
• Build and deployment on Dev/test environments.
• Provided Production support for the COMPASS UI production instance, for two months to do the initial hand-holding for the client s internal support team
• Worked on multiple enhancement requests and coordinated with the offshore development team for timely and high-quality delivery of each one of them.
• Worked with client s Deployment team to resolve Build/Deployment related issues for Sterling and Cognos deployments.

Confidential

Team lead and onsite co-ordinator

Responsibilities:

• Onsite Lead for the Sterling Web - channel implementation support team.
• Delivered six new functionalities as minor enhancements, on time and with no Defects/rework required.
• Coordinated with multiple application teams to identify issues related to integration parameters like incorrect mapping of attributes etc. and resolved them in an expedited manner.
• Ticket numbers were brought down to an all-time low.
• Supporting testing team through rigorous SIT phase by providing functional inputs from the solution/technical design docs and acting as an SME for Sterling OMS Suite.

Confidential

OMS Package Solution Consultant

Responsibilities:

• Creating Detailed design documents with details about sterling package configuration, custom components and interface details for following tracks:
• Payment Processing & Settlements.
• User/Access management
• Fraud Check and Address verification.
• Email Notification based on order lifecycle events.

Confidential

OMS Package Solution Consultant, Cincinnati, OH

Responsibilities:

• Created an integrated retail solution which encompasses:
• On-boarding of multiple vendors, drop ship, purchase order process
• Integrate with multiple systems to exchange relevant data and information
• Provide new capabilities like order modification and appeasement using the Call Centre client
• Tracking return orders created in multiple systems
• Key Role and achievements:
• Created the Master Requirement list based on the deliberations in the blue-print phase
• Created the solution design documentation for Catalog/Item management, Returns Management, Drop-Ship PO processing and lifecycle, Sourcing & Scheduling & Reports
• Created interface mapping specs for multiple tracks- Item creation and management, Return receipt, Order status updates to front-end systems, Purchase Order release to vendor & Purchase order fulfilment message from vendor (Shipment update)

Sterling Package Solution Consultant

Confidential, Charlotte, NC

Responsibilities:

• Supported an integrated retail solution which encompasses:
• Multi channel order capture- Store, Web and Call Centre
• SOM/COM Client used for Order capture/modification/fulfilment from store
• Integrate with multiple systems to exchange relevant data and information
• Key Role and achievements:
• Supported the Testing team with defect analysis and unit testing activities
• Completed string testing of major modules.

Confidential

Sterling Package Solution Consultant, Minneapolis, MN

Responsibilities:

• Created an integrated retail solution which encompasses:
• Multi channel order capture- POS and online
• Provide new capabilities like order modification based on order lifecycle.
• Allow the client to develop new capabilities like being able to provide appointment schedules for delivery of items during order capture by using capacity management module in Sterling.
• Key Role and achievements:
• Participated in the Creation of the solution document with a list of components based on the requirement list finalized by the client
• Acted as the SME on capacity management concepts and created the design for the same.
• Created detailed design documents for a list of new capabilities like simplified ATP call from POS, region based surcharge etc.

Confidential

Sterling OMS Functional Consultant, Beaverton, OR

Responsibilities:

• Created an integrated retail solution which encompasses:
• Multi-channel order capture with a more enriching customer experience.
• Integrate with multiple systems to exchange relevant data and information.
• Provide new capabilities like order modification based on order lifecycle.
• Key Role and achievements:
• Created a draft solution document with a list of components based on the requirement list finalized by the client
• Performed impact analysis of the requirements on the systems that need to interact with Sterling OMS
• Created solution design for enabling new business capabilities for the client with respect to allowing order modifications and return and exchanges

Confidential

Sterling OMS Functional Consultant

Responsibilities:

• Create an integrated retail solution which encompasses:
• Multi channel order capture with a more enriching customer experience.
• Provision for partners and independent sellers to utilize the same selling platform.
• A highly effective order management system coupled with an efficient logistics set-up.
• Key Role and achievements:
• Successfully created Functional designs for the module which provided the customer different options for delivery of the order.