SUMMARY:

• A proven leader, skilled in building PMOs and managing strategic programs that deliver measurable value
• Over 20 years of progressive experience directing business - critical programs in both operations and technology including building 3 PMOs, creating and executing multi-year strategic plans, and creatively addressing complex challenges
• Resilient and capable leader who is comfortable and effective when working under pressure. Firmly committed to delivering quantifiable results on-time and under budget
• Collaborative project and program management leader, skilled coach and mentor with success building high performing teams that lead large-scale global initiatives
• Deeply knowledgeable of effective portfolio and resource alignment, able to mitigate risks and quickly reconcile unexpected variances. Well-versed in the delivery of results while managing concurrent programs and projects
• An accomplished strategist with a track record of building trusted executive-level relationships and partnerships, enlisting support for major initiatives, process changes, and PM methodology

SKILLS:

• Leadership & Managerial Courage
• Building, Leading & Coaching Winning Teams
• Strategic Vision & Planning
• Creativity & Humor
• Metric-Based Decision Making
• Organizational Change Leadership
• Influential Communication
• Healthcare Technology & Operations
• Shared Services Implementation
• Business Application of Technology
• Application Development (Agile & Waterfall)
• Technology Infrastructure & Architecture
• Public Sector & Government Operations
• Capital and Operational Budget Management
• Core Project Management Skills

• Building & Leading PMOs
• Program Management Standards & Processes
• Project & Program Lifecycle Management
• Project & Portfolio Governance
• Strategic Alignment, KPI Measures & Metrics
• Scorecards & Dashboards
• Organizational Knowledge Management
• Resource & Demand Management
• Proactive Risk & Issue Management
• Stakeholder Management & Engagement Working in Complex Matrix Organizations
• Global Projects & Distributed Teams

ADDITIONAL SKILLS AND CAPABILITIES:

• Advanced Problem Solving
• Assimilating & Processing Information
• Clear & Analytical Thinking
• Collaborative Work Style
• Communication & Presentation (Written & Oral)
• Crucial Conversations & Conflict Resolution
• Developing Trusted Stakeholder Partnerships
• Executive Presence
• High Accuracy & Attention to Detail
• Influencing Without Authority
• Integrity & Honesty
• Managing Expectations
• Organization & Time Management
• Overcoming Challenges
• Presenting to & Facilitating Executive Groups
• Proactive & Self-Motivated
• Solutions Oriented & Quality Focused
• Business Acumen & Rationale
• Collaboration & Negotiation
• Customer Focus
• Design Thinking
• Driving Strategy & Tracking Accountability
• Effective Cultural Change Management
• Innovation Management
• Lean Operations Analysis
• Mergers & Acquisitions
• Organizational Change Leadership
• Procurement Management
• Root Cause Analysis
• Staff Development & Training
• Succession Planning
• Benefits Planning & Realization
• Cross-Functional Corporate Programs
• Industry Best Practices
• Managing Multiple Concurrent Programs
• Managing Unexpected Variances
• Meeting Deadlines
• Portfolio & Project Dependency Management
• Portfolio & Project Readiness Assessments
• PPM: Clarity & Open Workbench
• PPM: Jira
• PPM: MS Project & Project Server
• Process Analysis & Improvement
• Program & Project Planning & Estimating
• Rapid Recovery of Troubled Projects
• Scope Management & Change Control
• Advanced Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access, Visio)
• Advanced Proficiency in Microsoft Project & Project Server
• Advanced Proficiency in Microsoft SharePoint
• Advanced Proficiency in Google Suite (Docs, Slides, Sheets, etc.)
• Application Development: Agile / Scrum
• Application Development: Hybrid or Blended
• Application Development: Waterfall / SDLC
• Comprehensive System Implementation
• Cyber Security & Data Protection
• Database Tools (Db2, MongoDB & SQL)
• Enterprise Product Releases
• ERP Systems (Oracle, PeopleSoft)
• Lean Product Development
• System Integration & Data Migration (Oracle Data Integrator, OpenText)
• Cloud Access Security Broker
• Cloud Risk Management
• Creating a Culture of Confidentiality & Risk Awareness
• Endpoint Protection & Content Filtering
• Penetration Testing
• Policies & Standards

SELECT CAREER PROGRESSION:

SENIOR PORTFOLIO MANAGER

Confidential, New York, NY

Responsibilities:

• Inherited portfolio of 20+ information security projects facing schedule challenges.
• Realigned PM resources and implemented new prioritization and governance approach, as a result, all cybersecurity programs were on schedule within 4 months.
• Spearheaded cross-functional initiative to define and implement program management standards across 12 global portfolios that focused on business benefits and strategic alignment.
• Trained 50-member PMO to develop future Program Managers, and within 12 months, 20+ programs were managed under new processes.
• Took over major program significantly behind the plan and over budget.
• Established new resource requirements, re-developed a realistic schedule to deliver the scope and negotiated new timeline commitment with stakeholders.
• Successfully delivered the full scope of the project within the newly established timelines.

DIRECTOR ENTERPRISE PMO

Confidential, Nashville, TN

Responsibilities:

• Reporting to the Chief Operations Officer, I established the Healthcare Operations PMO, implementing program and project management methodologies and tools for a Confidential -500 hospital company with 63 hospitals and associated outpatient facilities.
• Stood-up formal office for a major hospital company with no existing PMO.
• Partnered with business and technology leaders to establish program methodologies and educated them on how PM would benefit their teams.
• Secured approval and budget from leadership for PM positions to lead the new PMO portfolio. Within 6 months, successfully on-boarded 5 PMs to lead 25+ cross-functional strategic initiatives.
• Collaborated with business and IT leaders to issue vendor RFP for a single-source, consolidated patient documents management system projected to save $7M/yr.
• Led evaluation, selection and pilot deployment.
• Chaired cross-functional team of data analysts, regulatory experts, legal advisory and report writers to standardize eDocument Management system. Coordinated data submission, operational and technology changes to achieve 100% Federal requirement compliance for 63 hospitals and received $25M in incentive awards.

PROJECT DIRECTOR

Confidential, Nashville, TN

Responsibilities:

• Reporting to the Director of Project Management, I served as a program and team leader in a Confidential -100 healthcare company with over 160 hospitals.
• I directly supervised a team of 14 project managers and led several major strategic initiatives.
• Recruited to lead 5-year, $250M program with 200-person project team deploying market-based digital radiology system.
• Successfully installed at 160 hospitals in 4 years and $18M under budget.
• Led 3-year, $76M shared services program, continuously revising implementation plan to drive efficiencies, ultimately delivered program 5 months ahead of schedule and $5M under budget, yielded $40M annual savings.
• Selected to lead a team of 30, tasked with finding radical improvements in application development delivery. Implemented agile methodologies and built more flexibility into initiation/governance structure.

DIRECTOR PROJECT MANAGEMENT

Confidential

Responsibilities:

• Reporting to the Chief Technology Officer, I established the Project Management Office for a major metropolitan district with 157 schools serving over 82,000 students.
• I was responsible for the district’s technology projects, managing an annual capital and operating budget of over $14M.
• Implemented PM methodologies and focused on building relationships to turn resisters into PMO advocates.
• Over 24 months realized $10M in savings and received unanimous support from senior leaders.
• Hired and trained 7 PMs and delivered basic process education to departments impacted by technology projects.
• Increased success rate from 20% to 85% of projects delivered on time and on budget.
• Introduced a management-by-projects methodology and standardized app development and documentation.
• Resulted in more accurate estimates by 90%+, reduced release timeline from 8 to 5 months and improved reliability of delivery of operational support.

DIRECTOR INFORMATION TECHNOLOGY

Confidential, Nashville, TN

Responsibilities:

• Reporting to the company owners, I implemented wide-area infrastructure and developed applications to automate inventory, work orders, and payroll for a construction subcontractor with over 50 locations in 14 states.
• I hired, trained, and directly supervised a team of 4 developers and infrastructure engineers.