TECHNICAL SKILLS:

People Skills: leadership skills, quick learner, can accomplish numerous tasks simultaneously with frequent interruptions, self - starter, able to deal effectively with difficult situations, good listener, able to diffuse difficult situations, positive can-do attitude, problem solving skills, goal oriented, enjoy working alone or with others, team player, good analytical and trouble-shooting skills, good written and verbal communication skills.

Computer Skills: MS Excel, MS Word, Power Point, Outlook, Internet Explorer, Adobe Acrobat

PROFESSIONAL EXPERIENCE:

Confidential, Eagan, MN

Content and Live Events Program Manager

• Responsible for the managing operations for Confidential Legal Executive Institute, including analyzing process improvements, change management, and managing technology requirements and implementations.
• Successfully managed a SAP technology integration of a new online registration tool with a third party vendor Configio; managed a tight timeline, worked across teams; developed operational framework for our business; change management; worked with the operational readiness team to apply Confidential standards; created & presented training on how to use our new registration tool.
• Analyzed white space across Legal Executive Institute events, initiated other uses for data application.
• Developed project plans for live events.
• Spearheaded forming sales territories for our delegate sales team.
• Implemented and created a project plan for the Live Events team.
• Formed a process to report ROI on live events.
• Created training on how to help our clients’ onsite with Convene (app) and presented to the Live Events team.
• Previously Program Manager for 3 programs: Legal Executive Briefing at Pebble Beach, Asia Pacific Legal Executive Briefing and Ryder Cup- Responsibilities included project management, implementation and completion of projects; monitor, summarize and report the progress of the Briefings to management; maintain and disseminate confidential information; manage onsite production at LEB events, develop project plans and analyze process improvements, develop and maintenance of app and registration website for all Live Events, draft attendee communications, maintain attendee lists, create, design and summarize surveys, collaborate with marketing to develop event marketing materials. Also, assist marketing, delegate and sponsorship sales teams in the development of lead lists.

Confidential, Eagan, MN

Program Project Manager

• Responsible for the coordination implementation and completion of projects related to the Legal Executive Briefing and Asia Pacific Legal Executive Briefing; set deadlines, assign responsibilities, and monitor and summarize progress of the Briefings to management; maintain and disseminate confidential information; prepare reports for upper management regarding status of each Briefing; generate ideas for projects and process improvements; create and maintain project plans; develop program app with selected vendor; work with Meeting Planning to define budget with the Finance department.

Project Manager

• Defined a workflow process and created an interactive toolkit for the We’re Listening campaign to allow departments to manage and implement the program without assistance; identified process improvements; researched best practices; worked across departments to define and create the process; designed & created a toolkit on Confidential internal website; created a template project plan including calculations and macro; created review and testing process.

Confidential, Eagan, MN

Consulting Services Coordinator

• Responsibilities included a variety of project management, planning, and administrative duties. Managed and implemented small to medium projects; created and maintained project plans; generated ideas for projects and process improvements; analyzed improvements and worked with management to implement change; sourced meeting venues; designed, prepared and formatted moderately complex reports and composed correspondence; arranged meetings, appointments; and made complex travel arrangements; tracked department budget, monitored and reported variances to manager; copyedited.

Sr. Administrative Assistant

• Supporting 75+ IBM contractors and working with Confidential Change Management team on the Finance+ project; generate ideas for projects and process improvements, analyzed improvements and worked with management to implement change; organize and implement new hire and termination process and documentation; research information for management, process new hire requests; coordinate and organize meetings/events; maintain and update project plan; implement and manage the Thank You program.

Confidential, Vista, CA

Office Manager

• Managed office activities to achieve maximum productivity; supervised and directed five employees (hired, wrote reviews, corrective action, interviewed, provided guidance and assistance); analyzed process improvements and implemented change; managed and maintained procedures; assigned and directed work; authorized customer credit terms; wrote and created complex reports and memos for top level management; approved sales orders and credit returns; maintained and disseminated confidential information; as the Human Resources Representative: trained and processed new-hires, conflict resolution, negotiated and presented benefits, consulted owner on current laws, Cobra Administrator, employee relations; provided assistance and coverage for the following positions within the office- Accounts Payable, Accounts Receivable, Inside Sales Administrator, Purchasing Agent, Office Assistant.

Confidential, Livermore, CA

Administrative Assistant III

• Assisting top-level management in the Confidential, Plant Engineering Deputy Associate Director's Office. During a major reorganization served in the lead capacity providing direction and project management; coordinated personnel relocation; provided guidance and trained to other administrative staff; assigned and directed work; maintained and disseminated confidential information; created and maintained documentation reports and presentations; produced complex spreadsheets and graphs; organized and coordinated meetings and travel; event planning; purchasing agent.