SUMMARY:

• An experienced, Proactive, results - driven Service Delivery Technical Project Manager with a proven track record of career development with expert knowledge of technology and its function in supporting efficient and profitable business operations for various business domains.
• A well respected manager who motivates both self and others to consistently deliver high standards of customer service and relationship management.
• Experienced in managing large scale capital budgets and vendor selection for large and small organizations.
• Skilled in identification of opportunities for increased efficiency with the necessary technical understanding to supervise technological improvements.
• Demonstrated ability to earn the trust of sponsors and other major stakeholders, to mobilize and motivate project teams, to set direction and approach, to resolve conflict, and to execute programs and projects with limited information.
• Business skills include: Financial Management Scope and Time Management Communication plans and Stakeholder Engagement Resource Capacity Management Process Integration and Improvement Risk Management Governance Vendor Management Revenue Recognition Outsourcing and Offshore Development
• Over 18 years of experience in Information Technology project delivery, risk management, process design, application development, large scale deployment initiatives across various lines of business with diverse various technologies including JAVA, Mainframe, .NET, Visual Basic, C/C++, Oracle, SQL Server, DB2, IMS, MS Access, Mobile, SOLR, and Hadoop.

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, Jacksonville, FL

Responsibilities:

• Hands on experience leading several Agile teams.
• Facilitated daily scrum, sprint planning, and retrospective reviews.
• Forecasted deliverables per iteration.
• Arranged daily stand up meeting.
• Work with product owner to manage the product backlogs and prepare for the next sprint
• Served as Scrum Master and Project Manager for the implementation of IT projects.
• Initiated, planned, coordinated, executed, controlled, and closed project activities with multiple Agile teams.
• Developed work plans for each subproject/department and prepare summary for management review.
• Executed and maintained project plans; reviewed, tracked, monitored and reported on project status
• Calculated, mitigated and monitored risk by creating contingency plans and advising management, as appropriate.
• Introduced and maintained SDLC best practices and process improvements.
• Established and maintained working relationship with all departments, stakeholders and external customers involved with project.
• Responsible for coordinating the collection, tracking, processing, hosting, review, and production of Electronically Stored Information (ESI).
• Experienced using industry standard chain-of-custody (COC) procedures and familiar with forensic approaches for preserving data integrity.
• Managed sub groups and programs within the Group information Management system across the globe.
• Managed large number of users spread across the 38 countries across continents Asia, Europe, Australia, Africa, Americas.
• Provided reviews of existing technology spend and identified opportunities for cost savings.
• Developed proposal to extend the solution to other data formats including Voice, Video, Desktop image and other instant messaging systems.
• Worked closely with clients to develop strategies for achievement of business goals.
• Acted as client advocate in negotiations for provision of external support and vendor selection.
• Provided internal project management for infrastructure upgrades.
• Managed relationships with third party companies providing equipment and services.
• Participated in the assessment of products or program alternatives to make recommendations to management.
• Collaborated with International counterparts to provide a follow the sun support model.
• Maintained relationships with other team leaders to ensure provision of integrated services.
• Ensured optimum use of IT and appropriate systems to support client efficiency and profitability.
• Collaborated and developed masking strategies with test data management teams.
• Coordinated with the set-up of new servers and environments for the development to connect to in building the applications.
• Set-up DEV, UAT and PROD project servers from scratch including cost estimation, request submission, provisioning, hand over and go live.
• Met all 35 DB Operation Review Requirements to GO-LIVE.
• Helped project achieve all DB internal compliance requirements which included compliance to security standards, architecture standards, SDLC tool standards, environment migration standards, review standards and DB financial review requirements.
• Developed Information Governance budget forecast for 2018 projects.
• Developed bi-weekly sprint plan and prioritize the backlog with product owners
• Served as scrum master and served as product owner with collaboration with business owners in prioritizing the backlog.
• Helped cleanup data quality records with the vendor support teams.
• Provided on-going technical support and training to members of the eDiscovery Technology Services group.
• Performed user training programs and create necessary materials.
• Managed end-to-end data delivery of reconnecting source files to Hadoop.

Technologies and tools used: Angular, HADOOP, SOLR, NIFI, Hadoop, Oracle, JIRA, Confluence, SharePoint, Balsamiq, Clarity, JIMA, Microsoft Office products.

Senior Project Manager

Confidential, Jacksonville, FL

Responsibilities:

• Managed a team of 42 resources distributed into multiple teams supporting the above divisions within engineering department.
• Managed 26 applications across different departments within Track Testing, Track Rail Services, Maintenance of Way, Operations Planning and Design Construction & Capacity in Engineering.
• Managed 6 applications and 18 resources under Positive Train control applications.
• Managed 3 applications and 7 resources under Mechanical applications.
• Managed 8 vendor supported applications across Technology.
• Functioned as an application development manager and subject matter expert on key applications.
• Worked for various department and divisions supporting several business partners and users spread across various business units including Mechanical (Locomotive and Cars), Customer Service, CREW Management, Field Clerks, Yardmasters, LATCH, Train CREW, Positive Train Control and Engineering.
• Prepared monthly cost reports for each division
• Provided technical and business knowledge directions to team members to successfully completing the work activities
• Provided roadmap, strategies and return on investments (ROI) on capital projects and large enhancement projects
• Developed project charter and submitted business case for sponsor and capital approval for projects like Onboard Systems Portal, Release management integration and integration to other asset management systems.
• Guided each team members in the right direction and helped ask critical thinking questions for each of their jobs whenever required to avoid doing rework, avoid design gaps, avoid traceability gaps etc.
• Helped the project team achieve high productivity through continuous planning, providing required information, constructive feedback, transparent communication across at all levels etc.
• Responsible for acting as liaison between various interfacing applications like Jobtrax, STARS, LOCOSCHED, CMOR, LCT, ACHOO, GEMC, COSMACON,TECS, LCC, Peoplesoft, LMS, Loco GPS, PSA, OTCS, CCM, GIS, EDW, STERLING, NOW, RAR, YES etc.

Senior Technical Project Manager

Confidential, Chicago, IL

Responsibilities:

• Prepared Project Plan, Roadmap document and work breakdown structure, meeting agenda, meeting minutes, status reports, FAQ document, query log, issue log, communication plan, contingency plans, Project presentation, Executive presentations, problem tracking log etc.
• Developed and Maintained project milestones, dependencies and tracked critical path tasks to completion.
• Responsible for acting as liaison between various groups with in HCSC to ensure project task accuracy and drive resolution of issues and constraints.
• Managed multiple projects and multiple cross functional IT groups within the organization.
• Managed all of the projects and its sub-projects independently of varying complexities in scope successfully to completion on-time and within budget.
• Performed risk analysis, assessment and developed mitigation strategies interfacing with all levels of management and IT within the organization, managed project risks and reported regular project status to the project stakeholders on time.
• Defined project schedules and resource requirements based on planning methodologies, deliverables, schedules, and tasks.
• Coordinated with various ITG departments including BCAG, Membership, EIM, EDA-DBA, HVEE, FACS, PMCTG, Access Channels, NDC and with Business areas like Marketing, Actuarial, Providers, Financial Reporting, SSD, Pricing, Underwriting
• Involved in full range of PM activities from low level tasks to high level advisory activities.
• Identified and resolved issues and conflicts within the project team and also with interfacing groups/depts.
• Provided concise and accurate integrated project and program status reporting including ad-hoc project-related reports, regular status reports and data as required by stakeholders.
• Responsible for Financial Reporting, Forecasting, Resource Management and keeping project under the budget and reporting the status of the projects to the program governance board.
• Tracked resource utilization periodically (weekly, monthly, quarterly) and assigned tasks/work accordingly.
• Worked with various support teams with in the organization including Endevor, Systems Management, Database teams (DB2, IMS, Oracle, and SQL), Storage Management, ZEKE/ZENA Scheduling management etc.
• Remediated 250 mainframe application teams and 100 plus distribution applications.

Project Manager/ Change Control Manager

Confidential, Itasca, IL

Responsibilities:

• Performed dual roles and responsible for ensuring that the IT change management process is being followed and all change management procedures, standards, and activities meet customer expectations.
• Responsible for changes going into production environment and ensuring defect free deployments in production.
• Managed and maintained the production environment with planned deployments and prevented downtime.
• Prepared regular status reports, weekly and monthly reports to management including Directors and VP.
• Managed project schedules using MS Project and MS Excel tools/templates.
• Developed and managed project plans using MS project and work breakdown structure (WBS).
• Ensured that the process operated effectively and efficiently with in IT and Engineering and Operations groups.
• Handled incident and problem management items escalated by the IT-command center.
• Provided management with appropriate and timely information via formalized metrics and reporting.
• Assist and track all changes going into Development, SIT and Production environment.

Senior Technical Project Manager

Confidential, Chicago, IL

Responsibilities:

• Responsible for acting as liaison between various groups including Endevor Team, Storage Management group, Scheduling team, Security group, CICS team.
• Monitored project status through Microsoft Project, weekly meetings, status report and Interdependent Work stream meetings and took necessary corrective actions to keep project within schedule and cost.
• Improved project management process to ensure the reduction of delivery costs.

Project Manager

Confidential, Chicago, IL

Responsibilities:

• Responsible for acting as liaison between Information system and users for the Pre-production environment improvement and automation project.
• Monitored progress of the project using MS Project and took corrective actions to keep project within schedule and cost.
• Implemented ITIL change management, Software configuration management and Problem Management processes.
• Defined process for environment request to post Warranty for AMDOCS supported application environment which involved environment request, environment build, and environment shakeout testing, Independent testing (SQA), UAT Testing, Warrant support and Post Warranty Support.

Project Manager

Confidential, Jacksonville, FL

Responsibilities:

• Performed Business process Re-Engineering in Commercial Real Estate, Tax Services, Mortgage, Cards, and Banking & Auto.
• Performed project coordination work on need basis for both onsite and offshore teams.
• Developed value stream mapping and risk assessment for future state solutions.
• Mapped IT controls into business process flows and use cases for SARBANES-OXLEY audit compliance.

Project Manager / Quality Manager

Confidential, Jacksonville, FL

Responsibilities:

• Performed gap analysis on the existing processes and propose new processes for approval from management.
• Defined and benchmarked standard processes integrating CMMI, CMM, ISO, ITIL and Six Sigma.
• Implemented Integrated Enterprise wide Capability Maturity Model Integration (CMMI) and the People CMM (PCMM).
• Trained by the bank to be an assessor for SCAMPI methodology for CMM appraisals.
• Led Confidential to be assessed at CMM Level 2 and CMM Level 3.

Project Manager

Confidential

Responsibilities:

• Worked with business/users and technical team to understand business needs while conducting interview and facilitating requirement-gathering sessions for Online Claims Processing (OCP) project.
• Provided support for development of testing strategies and ensured compliance with functional requirements.
• Coordinated with team to develop User Acceptance Test Plans ensuring that requirements are met successfully.
• Provided status updates, estimate updates and report progress at regular status reporting meetings.