SUMMARY:

• Proven 10+ year track record in meeting project deadlines and developing long term strategic relationships with customers in technology.
• Extensive experience using business analysis to analyze opportunities exceeding $10M, enabling the negotiation of contracts and the identification of future projects.
• Project management experience collaborating with stakeholders and internal operations to facilitate projects with diverse teams and complete projects 100% on time.
• Subject Matter Expert (SME) with IT and technology: broadband, VOIP, MPLS, optical fiber, wavelength services, SIP, Ethernet, IP - MPLS, VPN, managed network services, cloud based, access, transport, fiber, satellite, and other technologies.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Facilitated, developed presentations, and program managed cross functional programs in leadership, marketing, social media, training, and business communications for the State of Maryland’s Communications/Public Relations (CPR) Affinity Group to strengthen business skills in the community
• Worked as business consultant to develop strategic business solutions for technology providers on topics of regulation, network planning, business strategy, and lowering network costs
• Delivered speeches to general public on how to be productive and successful job fairs
• Technology Hub, Women in Technology, Beltway Job Search Partners, and Job Match Project;
• Took time off for care of aging parent and house fire remediation

Confidential

Regional Territory Representative

Responsibilities:

• Managed dealerships and end users in a five state territory for a US manufacturer of enclosures, racks, data center solutions and technical products for the data center critical facility industry.
• Designed, developed, project managed and configured customized technical furniture products in the command and control center and enclosure marketplace;
• Developed strategic customer rapport with federal and state government agencies which included Confidential, Confidential, and Confidential to support new and existing data center build outs;
• Strategically supported federal government integrators by partnering featured products and services under the guidelines of the federal bidding process of several different federal contracts.

Confidential

Account Director

Responsibilities:

• Developed strategic partnerships with new and existing telecommunication clients (which included wireless, IP, data networks and broadband providers) to assist in the expansion of OCn/fiber/type 2 services in their networks;
• Created strategic responses to technical RFPs which included technical specifications and engineering diagrams for new fiber buildouts and data services making sure opportunity met internal ROI guidelines.
• Strategically collaborated with customers to partner in the planning and augmentation of network broadband infrastructure by engineering solutions to update technology and reducing network costs;
• Managed and repaired damaged relationships with internal and external customers/stakeholders by strategically project managing customer projects to be on-time and under budget on project delivery.

Confidential

National Account Manager

Responsibilities:

• Responsible for growth and maintenance of new and existing accounts with annualize revenues in excess of $24M;
• Project managed the transfer of 50,000+ phone numbers from the Confidential to the Confidential network;
• Successfully negotiated complex telecommunication agreements to achieve 100% customer rate of retention.

Confidential

Carrier Account Executive

Responsibilities:

• Proposed voice, data, and IP (including VOIP) products to new and existing wholesale carrier customers to increase revenue $45K per quarter;
• Developed new carrier customers by successfully attaining one new account per calendar year quarter.

Confidential

Carrier Sales Executive

Responsibilities:

• Achieved consistent revenue growth by proposing local and long distance voice, private-line, data, and IP products to existing and new customers to obtain 100% of revenue objectives;
• Successfully negotiated and project managed complex customer contracts for the retention of existing service and to promote the growth of new services for total contract values exceeding $200M;
• Project managed customers’ products and services through successive company network acquisitions and informed them when service was at risk to achieve a 100% customer rate of retention;
• Collaborated on strategic RFPs to develop and provide technical responses to customer network augmentations;
• Managed computer stakeholder project to ensure 100% satisfaction of computer rollout and support to ensure computer systems provided the proper defined processes, procedures and work standards that stakeholders required.

Confidential

Carrier Relations Representative

Responsibilities:

• Project Managed the Confidential Payphone 0+ Presubscription project resulting in the installation of over 120,000 new stations, accounting for 46% of Confidential ' net revenue;
• Project managed development of a magnetic tape tracking system to ensure 100% Confidential record response to pending orders/deliverables;
• Managed stakeholder expectations by working with various Confidential to successfully manage disputed Confidential presubscription bills resulting in a 30% reduction of cost.

Confidential

Assistant Traffic Engineer

Responsibilities:

• Analyzed planned network design in relation to current traffic patterns and re-sized circuit groups as necessary;
• Coordinated with multiplex engineering transmission planning and field operations to ensure the installation of required circuits;
• Developed presentations and work status reports to senior management on the status of the network.