SUMMARY:

• With over 15+ years of Information Technology experience which spans multiple facets of I/T. Operations and Support.
• Extremely competent and well versed in executive level C - Suite communications in oral and written presentation.
• With the ability and experience in supporting and directing Infrastructure managed services from a Big 4 Vendor standpoint, as well as Confidential data center support and operations.
• Capable of managing multi-million dollar P&L operating budgets.
• Well versed in managing large numbers of technical.
• And operational staff. With vast experience in onshore/offshore support methodologies.
• Highly proficient in matrix management support and operations, as well as dedicated support models.
• With experience across multiple industry verticals I.E. Healthcare, Banking, Waste Management, Credit Card Processing, Insurance, Retail, Stock and Brokerage Trading, Local Government.

SPECIALITIES:

• Business Transformation
• PMI ACP Agile
• ITIL V3 experience
• ITSM
• Data Center Builds and Migrations (Banking, Insurance, Stock & Brokerage Trading)
• Infrastructure Managed Services (Banking Insurance Waste Management, Retail, Healthcare)
• Client Governance
• SLA and KPI Management
• Contract Management
• P&L Management
• Onshore/Offshore Data Center Management and Support
• Data Center Architecture and Support
• Disaster Recovery Management & Solutioning
• Service Delivery Management and Support
• Program/Project Management
• Delivery Engagement Management
• Mainframe Technical Solution Architect
• Business Development BFSI IT Infrastructure Management
• Data Center Operations and Command Center Management
• Management of UNIX, Linux, Windows, Mainframe, Storage, Backup, Database, Network, Command Center, Enterprise Monitoring,
• Service Desk Management P1/P2 Incident Problem Change Management
• Ticket Resolution
• SAP and ERP Support
• Pre Sales, RFP/RFI response
• SOW Creation
• Contract Negotiation
• Transition/Transformation

PROFESSIONAL EXPERIENCE:

Confidential

Senior Program Manager

Responsibilities:

• Responsible for Project Management for a Global Initiative called Confidential European PII data protection.
• Developing project plans as a lead PM for the Infrastructure Database Systems Oracle, SQl, IMS and EDW.
• Performing PMO responsibilities including project planning, staffing, budgeting
• Running Project Planning meetings with multiple owners at the database level,
• Managing Directors and Vice Presidents responsible for reporting and PMO governance
• Responsible for developing go forward strategy for Database encryption for all database environments at the enterprise level for Confidential
• Responsible for project management for specific applications that have been identified for this project.

Confidential

Client Delivery & Program Manager

Responsibilities:

• Responsible for Day to Day Infrastructure Managed Services Delivery as well as Primary focal point for Client Delivery, Account Management.
• Primary focal point for Client communications and escalations as well as responding to RFP’/RFI’s Pre Sales Technical Suctioning and client proposal management.
• Managed IT support staff of 75 people in an Onshore/Offshore environment
• Responsible for Day to Day Management of Infrastructure support staff.

Confidential

Program Director PMO

Responsibilities:

• Responsible for managing and directing solution architects in design, build and implementation of IT Infrastructure Managed Services across multiple towers and disciplines.
• Development of Statements of work (SOW’s). Responding to RFP and RFI’s.
• Presentation of solution to Confidential and external Senior Management.
• Participation as a team member in contract negotiations.
• Development of Confidential ’s (Master Service Agreements) Focal point on Infrastructure Managed Services PMO processes and designs.
• Directing and leading Transition/Transformation projects from pre-sales to steady state support.

Confidential, Harford, CT

Senior Program Manager

Responsibilities:

• Managed a staff of level 1-4 technical staff for an infrastructure managed services engagement
• Responsible for Change, Incident, and Problem Management Support
• Creation of SOW’s for additional services for existing client.
• Development and design of disaster recovery platform and solution for managed services client.
• Contract negotiation for additional services and work efforts
• Responsible for IT governance and contract adherence, and managing SLA’s and KPI’s.

Confidential

Principal of Infrastructure Managed Services

Responsibilities:

• Planning and driving IMS strategy for delivery of managed services for out sourced clients.
• Building infrastructure managed services solutions across healthcare, retail, financial, State and Local government.
• Development and creation of RFP proposals
• Develop and own the methodology of solution focus areas, supervise the solution options for managed services engagements.
• Develop positioning and advise on mitigation strategies for proposed clients in order to ensure high proposal win ratio.
• Reviewing all change management plans of the strategic engagement and advice on the methods/alignment.
• Provide expert consulting on infrastructure managed services platforms (Mainframe, Midrange, UNIX, Windows, Database, Network, Backup and Storage, Help desk, Security, Command Center operations, Enterprise Monitoring).
• Development of transition and steady state project plans for out sourced clients.
• Development of solution costing models for various engagements.

Confidential

Sr. Project Manager

Responsibilities:

• Completed multiple projects and developed project plans for the Confidential ; Data Center feasibility and consolidation study.
• Project planned, managed and consolidated two data centers for the Confidential . Primary interface for vendor responsible for consolidating both data centers.

Confidential

Senior Program Manager

Responsibilities:

• Responsible for the development and building of the Program Management Office.
• Responsible for instating IT Governance process and methodologies.
• Development of SLA’s and KPI’s for contract compliance and adherence.
• Provided work and Management direction for 70 Technical staff members onshore/offshore.
• Develop and prioritize all change requests submitted by client to Cognizant IT IS support team and group them accordingly into small, medium, large projects,
• Perform all administrative and management task for all employees directly reporting to me.
• Provided 24 x 7 on call management support for all system related issues.
• Conducted weekly operational meetings between client and Cognizant for my assigned client.
• Departmental budget management and control of 3M annual infrastructure budget.
• Disaster Recovery Planning, Implementation and Execution Development of Disaster recovery Methodology.
• Executed numerous disaster recovery exercises for Tier 1 - Tier 3 support.
• Identified and design RTO, RPO’s for infrastructure and application recovery,
• Developed Business Continuity Requirements.