SUMMARY:

• 12+ years of experience as a Program Manager, Senior Project Manager and Scrum Master working on complex enterprise - wide IT projects (software and infrastructure) with cross-functional teams and workstreams. Extensive (internal and external) client facing and business development experience with complex technical acumen. Keen understanding of critical business drivers. Proficient in strategic planning, budgeting & forecasting. Proven offshore, virtual team-building skills in managing customer relationships and delivering results in demanding environments. Customer focused and performance driven.
• Working extensively with software application development and infrastructure build-outs.
• Proven success in reducing risk, resolving complex matters and issues and negotiating controversial issues.
• Interfacing with and reporting to (internal and external) senior and executive management and steering committees.
• Managing multiple programs and projects simultaneously through the full SDLC; effectively create Project Charters and schedules and plans.
• Leading teams of up to 80 resources in a matrixed environment including off-shore team members; experience managing up to 20 direct Reports.
• Managing budgets from $500K up to $21M.
• Proficient with MS Office Suite (Word, Excel, PowerPoint), MS Project and MS Project Server, MS SharePoint, OpenAir, JIRA, Rally, Central Desktop, BluePrint, Primavera, EcoSys FM, SharePoint, M&A Workbench, Rational Portfolio Manager (RPM)

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Senior Implementation Project Manager

Responsibilities:

• Senior Project Manager within the Financial & Risk Management Solutions group.
• Lead the Product/project Implementations and Enhancements for multiple projects for external clients simultaneously.
• Ensure predictable, consistent, and successful project delivery.
• Provide a holistic view of the overall project to the organization and all stakeholders.
• Exhibit a proactive behavior by engaging in project planning activities.
• Create and maintain a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities.
• Identify and communicate project dependencies and impacts.
• Put communications and project tracking mechanisms in place to ensure on-going control of the project.
• Define project governance, outlining roles, responsibilities, decision rights and clearly defined escalation path.
• Define success criteria upfront to promote alignment and actively manage to expected project outcomes.
• Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project
• Proactively communicate the project’s progress on an on-going basis, ensuring transparency throughout project lifecycle.
• Provide leadership and key stakeholders with the information and venues to make effective, timely decisions.

Confidential, Atlanta, GA

Program Manager

Responsibilities:

• Program Manager within the Program PMO.
• Portfolio manager for the B2B and Avalon Ecosystem; developed the strategic roadmap and collaborated with Line of Business Product Managers to define the program’s scope of work.
• Lead the B2B and Avalon Ecosystem product groups through the migration of the Legacy system, Holidex (HDX), to a new web-based Global Reservation System (GRS) in coordination with a 3rd party client/vendor.
• Lead and managed the B2B application enhancements, upgrades and testing efforts.
• Lead the Avalon V2 Decommissioning program with a third party vendor to retire the Legacy Hotel Availability system.
• Successfully lead and implemented the first phase of the project, V1, on time and within budget.
• Provided weekly program statuses for the B2B and Avalon Migrations and weekly project statuses for the Avalon V2 Decommissioning project to the Senior and Executive leadership and Steering Committee.
• Directed the development and improvement of operating policies and procedures for the program PMO.
• Lead Project Managers, Platform Owners, Business Owners, Product/Integration Management and Change Management teams through the delivery of the GRS (Global Reservations Systems).
• Lead PMO group workshops and status meetings to communicate program status as well as recommendations for the program.

Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

• Senior Project Manager within the Enterprise IT PMO.
• Lead the software application development and implementation of a highly visible and time sensitive project as part of a larger program.
• Managed the $7.5M budget for the PNR Management workstream; provided enhancements and new and complex functionality to the Airport Customer Service Single Network Application (SNAPP); a web application used by the lobby and gate agents.
• Lead a project team of 35 technical resources comprised of Project Managers, Architect, Business Analysts and Developers with matrix oversight of testing resources.
• Managed the 4th Phase of the SNAPP project from conception through implementation; managed and triaged project defects.
• Provided project status to Program and Executive leadership and Stakeholders.

Confidential, Atlanta, GA Senior Project Manager/Senior Systems Integrator

Responsibilities:

• Lead and supported large strategic Enterprise Technology Initiatives and promoted to Sr. Systems Integrator within 3 months.
• Provided program management support for all planning, development, and roll-out activities at the program level.
• Developed relationships among multiple functional areas and project teams in order to ensure consistent, successful program delivery.

Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

• Senior Project Manager and Scrum Master within the Enterprise IT PMO.
• Managed the $11M budget for the ION workstream which delivered updates, enhancements and new functionality to the homedepot.com website.
• Oversaw and lead IT delivery team comprised of Delivery Manager, Project Managers, Architects, Business Analysts and Developers with matrix oversight of testing resources.
• Lead the execution and implementations of multiple highly visible, large scope and complex software application development and enhancement projects with cross-matrix impacts from initiation to implementation.
• Lead the eCommerce ION workstream IT delivery team in the transition from Waterfall to Agile methodology; ensured effective implementation of the Agile Scrum methodology.
• Performed the roles of the Scrum Master and Program Manager/Senior Project Manager for the ION workstream
• Coached team members on Scrum processes and facilitated planning meetings and retrospectives.
• Maintained task board and produced daily burn-down charts.
• Removed impediments and protected team members from interruptions and distractions to maximize productivity.
• Lead the IT Delivery team through bi-weekly sprint schedules.
• Worked closely with Product Owners, coordinating product backlog refinement and story estimation.
• Utilized Agile Scrum practices to help the team increase their velocity by 70% within the first year of Agile adoption.
• Monitored the development progress throughout each sprint to ensure project was within scope and budget.
• Lead the Enterprise wide Initiative to replace the homedepot.com maps search engine; project impacted 8 Business Units including Home Depot Legal and Home Depot - Canada website.
• Directed the software and infrastructure implementation of Confidential Retail stores merchandise kiosk; Kiosks were rolled out to 250 Home Depot Retail stores.
• Lead a project team of 45 - 50 technical resources across multiple workstreams including onshore, offshore and vendor resources.
• Managed the triple constraints of performance, cost, and time to successfully deliver the program goals and milestones.
• Collaborated complex issues with executive leadership and drove resolutions by gaining internal and external management support.

Confidential, Columbia, SC

Senior Project Manager

Responsibilities:

• Senior Project Manager and Scrum Master within the IT Program PMO.
• Lead a high visibility client-facing project using Agile methodology in a fast paced environment; rolled out and coached team members and ensured following of Agile Scrum processes and procedures.
• Facilitated Release Planning, Sprint Planning, Backlog refinement, and Retrospective meetings
• Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs
• Managed project reporting and transparency of project status for schedule, budget, risks, and issues.
• Provided monthly financial health assessment and coordinated program forecasts.
• Directed planning and execution of the program activities and resources to ensure that established cost, time and quality goals were met.
• Lead risk evaluations and development of mitigation plans to meet project goals and objectives.
• Ensured appropriate corporate policies and procedures were met during project executions.
• Lead multiple projects simultaneously through the complete SDLC.
• Lead projects with business engineering, IT, Underwriting, and Contract Compliance.
• Supervised, coached and mentored PMs, BAs.
• Established and maintained effective working relationships with internal and external customers.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Project Manager within the Enterprise Information Systems (EIS) PMO.
• Collaborated with steering committee, senior management and line of business on product and project development.
• Established and managed project scope, budget/expenditures, communications and timelines.
• Lead the development of requirements, d Confidential models and mappings, and other documentation throughout project lifecycles.
• Lead the implementation of software application and infrastructure projects.
• As a Strategic Project Planner, provided annual forecasts and estimates for new and existing projects.
• Established project goals and managed stakeholder expectations.
• Managed a team of 30 Internal and Global Resources.
• Mentored PMs on Project Management SDLC, business processes and procedures.