Project Coordinator Resume Herndon, Virginia - Hire IT People

SUMMARY:

Over 7 years of experience working in Telecom industry, Order Management - Project Coordination.
Over 5 years of experience with Confidential 's and Confidential 's.
Has strong Understanding and Experience in Information Technology and networking technologies (WAN, LAN, TDM, Ethernet, VoIP, Internet)

CRITICAL SKILLS:

Project and Program Management
Demonstrated leadership/supervisory skills
Strong leadership, interpersonal and communication skills
Ability to execute plans and strategies
Strong Critical thinking, project coordination, detail oriented, leadership skills and problem solving
Ability to anticipate and solve problems, act decisively and persist in the face of obstacles

EXPERIENCE:

Confidential, Herndon, Virginia

Project Coordinator

Responsibilities:

Managed and coordinated over 350 activations for circuit turn-ups for Government Services using the Networks Contract for the Social Security Administration which includes Ethernet and TDM (Time Division Multiplexing) circuits
Worked with the 6 Program Managers and 4 Directors to establish policies and processes to support the entire team to develop, maintain, and improve our compliance with the federal government.
Managed over 400 System Enabling Devices (SED) installations, (Cisco router, switches, media converters) and coordinate the installation with vendors which include site surveys, demarc cabling extensions, hardware installations, and activities for 400 locations
Responsible for scheduling installation and circuit activations for 4000 Social Security’s Offices with the NOC (Network Operations Center). Facilitate equipment installation, circuit activation and over 300 cutover call
Handled the invoicing from 8 or more vendors by receiving them, approving them, and sending them to AP for over 300 payment
Facilitated and Managed over 250 MAC Calls (Move, adds, and changes)
Coordinated with Order Management, Provisioning, Engineering, Contracts and Finance from 6 major Telecommunication Companies to ensure circuit orders are processed and delivered in a timely manner

Confidential, Kansas City, Kansas

Provisioner/Project Coordinator

Responsibilities:

Managed End to End T1 delivery of 500 circuits
Coordinated and tracked the activity of 12 Confidential and Confidential personnel responsible for T1 ordering provisioning, installation, test and turn up
Provided regular status reports to Project Managers, Directors, and VP’s regarding T1 Implementation status and issues
Maintained project plans and trackers T1, DS3, and OC 12 orders and reduce cost by 20 % of annual budget

Confidential, Reston, VA

Project Coordinator / Network Provisioner

Responsibilities:

Provided end to end coordination and overall management of 2000 ( Confidential ) Finance Community Extranet orders to ensure smooth delivery of services. This includes dealing with all resources involved, services, products, customers and third party suppliers
Responsible for the ordering over 350 T1’s & DS3’s to RBOC’s and assigning DS0’s
Trained 4 associates to successfully perform all duties of Network Planning to include, escalations and key working relationships to resolve customer issues with Third party access suppliers, third party Confidential suppliers, and All BT teams involved in the e2e process including (Providers and Subscribers),
Assigned ports on 350+ Switches and Routers

Confidential, Piscataway, NJ

Network Provisioner

Responsibilities:

Lead the installation, troubleshooting and data validation of all scheduled events associated with provisioning Voice Over IP services for 350+ customer orders, including address verification, porting of 1000+ phone numbers, ordering over 1000 new phone numbers, service activation and validation of E911 services
Responsible for timely installations, site surveys, activation, Test & Turn ups, and Cutovers associated with provisioning Voice over IP Services and reduce customer complaints by 40 %
Worked with on-site technicians to install and troubleshoot clients premise equipment (modem, CSU/DSU, Router, Code Switch, IP and TDM PBXs, switches, etc.) on the first site visits
Providing testing, design, development, and planning of VOIP Networks

Confidential, Holmdel, NJ

Technical Support Specialist

Responsibilities:

Diagnosed and resolved customer technical problems which decrease customer complaints by 50%
Provided hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking for over 3000 customers
Developed automated test script and executed test cycles according to test plans and test procedure specifications using test automation software
Developing automated test script products and service testing tools with model-driven approach ( Special Project)