SUMMARY:

• A Leader in IT Quality Assurance for over 20 years, testing software applications on multi - platform environments. Specialization is in managing the process of analyzing, testing, and detecting defects so that businesses can deliver a product that is efficient and functional.
• Managed QA, UAT, and Production Releases
• Worked directly with Sales, Marketing, Finance, and Design Teams
• Strategize and Coordinate with Development, Release Managers, Program Managers, Product Owners, Designers, and Directors
• Led Multiple High Priority Projects with 20+ testers each both on and off-shore
• Worked within all testing phases of the Software Development Life Cycle
• Experience in analysis of requirements and specifications, and developing and executing test plans, use cases, and test cases
• Management of multiple remote team leads and providing mentoring and guidance for team members
• Managed Defects for System Integration Testing, User Acceptance Testing, and Production tickets
• Participated Design Hand-offs, Final Business Requirements Reviews, and Acceptance Criteria Reviews
• Work with Development to discuss release progress, expected code drops, and issues
• Validate Data using data mapping, business rules, and SQL queries
• Outstanding leadership abilities through meeting deadlines, excellent communication skills, and managing multiple projects

TECHNICAL SKILLS:

CORE COMPETENCIES: Test Management, HP QC Management, Quality Assurance Methodologies, Project Planning and Scheduling, Business Analysis, Problem Solving, Data Retrieval and Manipulation, Test Execution, Troubleshooting, Evaluation, Defect Tracking, Functional Specification Development, Best Practices, Software Application Testing, SDLC Knowledge, Application Support, Automated and Manual Testing, Web- based, Mobile, and Internet Testing, Test Case Creation, Data Validation, Point of Sales (POS)

SKILLS: Jira, Work Front, Confidential -space, Base Camp, Zip Tool, Wiki, Axure Share, InVision, Woopra, One Note, SQL Server, Go To Meeting, Skype, EDI, FTP, Telnet, Oracle, C, C++, Exceed, SQL Developer, Visual Basic, UNIX, MS Office, Internet Explorer, Install Shield, TSO, Informix, VPN, Siebel, Samson, Primus Security Model, Windows, UNIX, AS/400, Mainframe, Java, Access, Toad, Prism, Agile Express, Share Point, MS Office Communicator, Q-Team Link Messenger, Water Fall Methodology, ETL (Extract, Transform, Load), CTIOS, SBN, IBS, Mobile Device Testing - Tablet, iOS, Android, Windows,Web Presence, Xanboo, Microsoft Lync, PWA (Project Web App), IBM Data Studio

TESTING TOOLS: Jira, HP-ALM, Rational Clear Quest, Remedy, Clarify, TFC (Team Foundation Server), Vermont High Test Plus- Automation Test Tool, HP Quality Center, Harvest -Defect Tracking Tool, Dev Track, Documentum, Win Runner, SQA Suites, QTP, Microsoft Test Manager, Selenium WebDriver

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Developed all marketing project plans and managed the day-to-day development and coordination with volunteers, teen girls, sponsors, and vendors from initiation to execution and retrospective
• Dictated project deadlines, specs, assets, budget, vendor coordination, status updates, approvals and final delivery
• Owns project budget, scope, schedule and resources
• Collaborates with the Director of Marketing to understand and inform marketing strategy in service to the project objectives
• Participates in the management, creation, and allocation of the annual marketing budget
• Manages new vendor onboarding and marketing staff training to leverage new opportunities
• Tracks resource allocation, coordinates time studies when needed and helps improve efficiencies of the marketing team
• Identifies obstacles and challenges; proposes solutions to those challenges; drives implementation of those solutions

Confidential, Atlanta, GA

UAT Manager

Responsibilities:

• Managed UAT for Digital Experience Design Team Confidential
• Created High Level scenarios for Design, User Experience, and Visual Effects
• Managed Design Validation for cricketwireless.com Online and Mobile application, including Chat Worked with Business Teams to coordinate, train, and identify
• User Acceptance Scenarios Agile/Scrum environment with 3 weeks Sprints
• Created test scenarios based on new promotions from the Sales Team (pricing and new devices)
• Coordinated with IT QA Team to communicate Comps, Wires/Prototypes, Content Document, and Business Requirements
• Created UAT Schedule, Release Plan, and Test Strategy for each release
• Coordinated with IT QA Team to ensure Confidential Online Web Portal functionality is verified during System Integration
• Testing Web Application included Billing verification Hosted
• Planning meetings with QA Team to ensure understanding of all functionality
• Managed Defects and Enhancements during UAT, Production, and Sales Promotions
• Hosted UAT Kick-off, Dry Runs, Production Readiness Meetings, as well as Production testing on monthly Release day
• Hosted QC Training for new team members
• Participated Design Hand-offs, Final Business Requirements Reviews, and Acceptance Criteria
• Reviews Utilized Work Front to manage and assign project tasks for Testing
• Created Gantt Chart, Release Timeline, and Testing Schedule based on the IT Release Calendar and End-to-End testing
• Gathered, consolidated, and analyzed new processes to resolve Lessons Learned
• Created Release Notes after each release Ordered UAT and Production data needed for each release
• Consolidated, tracked, and created a process for managing Deferred defects and Work Requests
• Hosted Daily Status meetings with Development, Release Managers, Program Managers, Product Owners, Designers, Directors, and other representatives from integrated systems
• Utilized Confidential -space, Base Camp, Zip Tool, and Wiki to store and share documents with Team and other departments
• Managed test mobile devices to ensure they were active, charged, whitelisted, and assigned
• Attended weekly UAT meeting to report status to other Business counterparts
• Utilized QC ALM to create test scenarios, execute scenarios, manage defects, and run reports
• Utilized Jira to create Work Requests and view Development Team’s information
• Opened, managed, and consulted with Motion Point for Spanish defects
• Utlilized InVision to view Prototypes/Wires and Axure Share to view Comps
• Utilized Woopra to view the Reporting on user statistics for Confidential online and mobile application Hosted test group sessions for design team members of each disciplines (UX, Content, Design, and IT) Met weekly with Directors to discuss new strategies, user statistics, feedback, reporting, and submitted weekly status reports
• Worked with Corporate Accessibility Technology Office (CATO) Team to manage test cases and defects for the visual, physical, mentally and hearing impaired
• Communicated daily status on Execution and Defects Participated in Usability
• Reviews and feedback sessions to create designs strategies Participated in Go/No Go decisions

Confidential, Atlanta, GA

Test Manager Lead

Responsibilities:

• Led testing efforts on the following Railroad projects: Pools, Car Rejects, Equipment Patterns, Re-Architecture, Facilities, Security, Dashboard · Agile/Scrum environment
• Worked with BA and Business Client to analyze Business Requirements and create User Cases ·
• Utilized TFC (Team Foundation Server) to link user stories, view code releases and development updates to defects
• Utilized Microsoft Test Manager to create, execute, manage test cases, report test and defects status, and create and manage defects
• Utilized IBM Data Studio to write and run queries on the TEAMS database tables, as well as ETL testing
• Met with PM, Development Lead, and Program Manager to discuss testing strategies, statuses, and timelines
• Led testing efforts to create a web application by replacing the mainframe systems (UMLER, Rail inc, IDMS, TIPCO, PaceSetter, AD303, EQR)
• Created testing deliverables documents for each project: Test Strategy, Test Plan, Test Summary
• Performed Compatibility Testing for the TEAMS web application on all internet browsers
• Executed test cases in the following phases: System Testing, Integrated Testing, Regression, User Acceptance, and End-to-End testing.

Confidential, Atlanta, GA

QA Lead

Responsibilities:

• Verified Healthcare Quoting solution for Sales Team - Confidential (Quote Proposal Manger) ·
• Initiated quotes by selecting products and answering questions in QRA ·
• Utilized Rules Engine to leverage the pricing metrics by Siebel to generate pricing rules ·
• Agile/Scrum environment with 3 weeks Sprints ·
• Verified customized quotes and applied discounts ·
• Compared printed quote output to retired iPrice output ·
• Performed Unit test - initial testing of the base pricing and configuration; quantity, parts, software and services.
• Testing of the Confidential platform including platform code and workflow ·
• Performed Tier 1 Test - Comprehensive testing of the base pricing and configuration ·
• Compared and confirmed scenario outputs to meet Tech Spec business requirements ·
• Executed Tier 2…Tier N - Testing of the multitier and multi-location pricing and configuration ·
• Additional testing of the Confidential platform including platform code, workflow and output proposal generator and End-to-End testing ·
• Executed and Managed defects in ALM (Application Life Cycle Management) ·
• Executed Document Generator Test - Testing the quote output / Document Management Generator to confirming the quote output meets the requirements and design ·
• Managed a team of 5 members

Confidential, Atlanta, GA

QA Lead

Responsibilities:

• Managed the Testing Process for DL-SBN Monitoring System ·
• Manual Testing home security devices (IPad, IPhone, Android, Blackberry) for Web Presence security application and e-Commerce verification of products and services Web Application included Billing verification
• Created scenarios based on Sales Team, Technicians, Customers, and Support usage
• Developed and managed defect tracking process
• Created Test Strategy and Test Plan to verify IBS functionality ·
• Analyzed and gathered Lesson Learned after Confidential & Confidential Test Releases
• Gathered information, attended meetings and collaborated with all integrated testing applications to develop quality process and procedures
• Advised and strategized with management to develop testing strategy for team
• Used XML to execute and validate data for monitoring system
• Managed and assigned testing to a team of 6 testers
• Used QC to create a project, load and link requirements, create test and execute test cases, create and manage defects, and report execution and status
• Attend meeting with SME, Developers, and PM to discuss requirements and functionality
• Used Share Point to store and view all test documentation and requirements
• Reported daily and weekly test execution and status
• Maintained RTM to ensure all requirements were tested.