PROFESSIONAL SUMMARY:

• Innovative, results oriented Project/Program Manager with over 7 years of experience and a passion for building relationships and exceeding client and management expectations.
• Proven success in IT Infrastructure, Software Implementation and various IT Delivery Project Management.
• Strong skills in team building, communication, presentation, as well as inter - department and executive client relations.
• Strong understanding of all process groups of Project Management.
• Multiple certifications in relevant specialties.
• Experience in setting, observing and re-evaluating project priorities.
• Ability to work in a fast-paced environment and within the organizational structure and culture.
• Strong understanding of Database technologies, Data center, Network upgrade and implementation and other Latest Infrastructures within the IT world.

TECHNICAL SKILLS:

• MS Project
• Microsoft Office Suite (Word, Excel, Visio, Power point)
• Microsoft SharePoint
• Clarity
• Planview
• Basecamp
• Lotus Note
• Sametime
• One Drive for Business

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Manage Project from initiation and during the budget creation
• Managing and coordinating requirement sessions while working closely with BA team and other stakeholders.
• Actively reporting project status to the steering committee
• Proactively identifying risk, planning risk responses and fallback plans
• Communicating in detail all project updates with Project team and senior management
• Identifying resource needs, coordinating resource allocations and mange project resources all through the project lifecycle
• Managing project budget and reporting/communicating any budget variance to keep project stakeholders in the loop
• Working closely with the architecture, networking, development and QA team to make sure activities are delivered as planned while following the Confidential agile methodology to deliver these activities.
• Timely updating of RAID log, RACI, Project team list and other project artifacts.
• Creating and managing detailed project plan that aligns to the milestones and project completion dates.
• Actively managing multiple projects using the Confidential Agile methodology.

Confidential

Senior Project/Program Manager

Responsibilities:

• Worked closely with the print fulfillment team, customer experience team, claims team and other department mildly impacted by the project to gather requirements.
• Actively took part in coordinating the creation of the bidding documents, scheduled and participated in the bidding sessions for new prospective vendor.
• Provided the approach to help migrate the Print Data from the old Print Vendor Archive system to the new Print Vendor
• Identified all stakeholders and made sure they were kept in the loop in different aspect of the project.
• Created a detailed project plan showing the 17 standard BCBSRI organization milestones.
• Communicated constantly with the Enterprise Project Management Office, the Print Fulfillment team, the technical team and the new print vendor.
• Planned the post requirement estimation for finance review and project budget approval.
• Regularly engaged the offshore team to understand, clarify and solve their concerns
• Managed project budget by constantly monitoring project burn rate, tracking resource time on Change Point and making sure variance is kept within the organization approved limits.
• Created monthly forecast for all activities of all projects with Adaptive software.
• Provided weekly status update to the senior management, EPMO and the project team.
• Received daily technical updates from the offshore teams
• Scheduled weekly meeting with the project management team. the vendor, the business team and the offshore technical team to track progress of activities.
• Created a communication plan to suit the project.
• Identified and managed project risk and issues.
• Constantly updated all other project management deliverables.
• Kept all project documents needed by the team in the project SharePoint site for easy access and better collaboration among the team.
• Created change request documents and worked closely with the CCC (Change Control Committee) to review all change requests.
• Updated all project close out documents and submitted to various impacted department for sign off
• Conducted lesson learned sessions and saved the lessons learned documents in the EPMO archive.

Confidential

Project Manager

Responsibilities:

• Worked closely with the end user technology team to get total volume of data to be migrated for each location.
• Created a hybrid approach of both agile and waterfall methodology to make sure the entire client’s requirement are met in a timely manner and within budget.
• Facilitated a procurement procedure to help select the best fit software vendor for the migration and deployment.
• Developed best practices and tools for project execution and management in line with client’s project execution standards.
• Effectively used the resource calendar and worked with department managers to track resource availability to avoid over allocation.
• Strongly monitored the project risks to ensure adequate responses were directed towards these risks to prevent data loss and take care of other identified effects.
• Constant communication with Office 365 and Barracuda Networks team to update both teams on identified and solved software issues.
• Conducted project weekly meetings to analyze and report project performance with the senior managements.
• Effectively updated the SharePoint site and organization’s Global-port to enhance team collaboration.
• Coordinated several Project forecasting sessions with the newly formed Project Management Office
• Created Knowledge Base Articles to educate team members and update the team on how to fix known issues.
• Daily issue escalation to the End User Technology team using the ITSM tool.
• Used various collaborative tools and communication channels to make sure the senior management, project team members and other stakeholders are kept in the loop at every point in time.
• Worked closely with business users, analyzed feedbacks and made changes to the migration procedure for better performance.
• Ran a close out audit on each completed location to be sure no data was left behind on users’ local drive and using Active Directory group policies to prevent end users from storing PSTs on their local drive.
• Sent, received and uploaded to SharePoint the close out report for each of the completed locations.

Confidential

Project Manager

Responsibilities:

• Directed and Managed IT infrastructure project lifecycles across different industry verticals.
• Managed networking and hardware roll-out projects
• Managed Data center and Network upgrade and implementation projects.
• Worked closely with the PMO on various forecasting sessions
• Managed Data access from multiple locations on different project phases.
• Used historical documents to establish project plans.
• Effective planning with project team, functional managers and other stakeholders.
• Coordinated a kick-off meeting with a detailed project plan to kick start execution of the project.
• Successful coordination of end-user and super user training.
• Worked closely with stakeholders to evaluate the merits of requested change and decide its approval or rejection.
• Recommended and acted to direct the analysis and solutions of problems.
• Used MS project and MS Power point to communicate project status.
• Communicated project performance indexes to project stakeholders.
• Managed scope, cost, schedule, and quality, while continuously identifying and mitigating underlying risks.
• Documented risk management activities and updated clients on risk activities.
• Set and effectively communicated project expectations to team members and stakeholders in a timely and clear fashion.
• Developed detail work plans, schedules, project estimates, resource plans and status report.
• Conducted project meetings and manage project tracking and analysis.
• Managed stakeholders’ expectations and built firm relationship with all functional areas.
• Co-ordinated walkthroughs with project sponsor and functional managers to inspect the deployed equipment before project closure is completed.
• Planned and deeply involved in project Go-Live sessions.
• Created a detailed “lesson learned” document with the help of team leads and other stakeholders
• Prepared and submitted all project close-out documents.

Confidential

Project Manager

Responsibilities:

• Ensured adherence to quality standards and reviewed project deliverables at each phase.
• Provided analytical guidance to project team.
• Communicated with internal and external vendors.
• Managed stakeholders’ engagement and expectancy at the end of each project phase to keep them in the loop of all activities on the concluded phase and the next phase.
• Delegated tasks and responsibilities to appropriate project team and team members.
• Proactively managed changes in project scope, budget, quality and schedule before they turn to risks that may adversely affect the project
• Identified options and alternatives, made decision and implemented corrective actions.
• Remediated client issues pertaining to project at the post installation phase and ensured it was fully resolved and all project deliverables are approved and accepted by client
• Worked with the PMO to update new policies and templates.
• Coached, mentored, motivated and supervised onsite/offshore project teams and contractors while influencing them to take positive actions and accountability for their assigned work
• Conducted project post mortems and created a report identifying successful and unsuccessful project elements
• Development and installation of Epay login software for over 200 Seven Hills’ homes
• Accessing Data from various Data Center across offshore project sites in Mobility deployment phases.
• Network installation; MDF upgrade with installation of new Cisco switches, building new IDFs, Installation of routers.
• Data center Upgrade and application dependency mapping for Worcester and Bourne offices.
• Network upgrade; Installation of wireless access points to newer areas that got a new IDF.
• Windows 7 migration.
• SharePoint 2007 migration to SharePoint 2013.
• Building an ultramodern data center from scratch for Head office in Providence, Rhode Island.
• Installation of thin clients over CITRIX server.
• Wi-Fi Survey and build out for all 200 houses both indoors and outdoors.
• Configuration and migration of Microsoft Exchange and Active Directory.
• Development and configuration of staff webmail and addition of staff module to the organization website.
• Installation of “MedMe” Medication order software.
• LAN Survey, reconfiguration and installation of additional Cisco switches and wireless devices.
• Data center re-configuration, partial upgrade and general remediation.
• Application Dependency Mapping.
• Network optimization and data access across offshore project sites (Mobility Deployment phase)
• Installation of XENclient and XENapp (CITRIX server applications)
• RAM expansion and Windows 7 OS migration.
• Set up Help Desk for Clients, Clients’ Doctors, Guardian and staff for enquiries and other information.
• Set up and installation of Extraview issue ticketing system.