SUMMARY:

• Accomplished Release Train Engineer / Program Manager with extensive program and project management history, and demonstrated track record for orchestrating end - to-end, multi-phased enterprise-wide implementation programs, directing onshore and offshore cross-functional project teams, and achieving targeted budget, quality, and performance objectives.
• Gifted leader and motivator with proven reputation for building collaborative client, executive leader, and stakeholder relationships, bridging communications across all business layers, and inspiring team engagement and accomplishment.
• Creative and process-driven Project Management Professional with talent for aligning technical and business vision, leading change management initiatives, and optimizing operational efficiency, quality, service delivery, and Confidential performance.
• Insightful strategist and visionary with commitment to technical innovation and leadership excellence.

CORE & TECHNICAL COMPETENCIES:

• Cross-Functional &Global Team Leadership, Development, and Performance Management
• Global Program / Project Management, Strategic Planning
• Budget Management, Resource Allocation, Risk Management
• Agile & SAFe Methodologies, Change Management, Continuous Process Improvement
• Agile Coach

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, Illinois

Program Manager

Responsibilities:

• Leading Top 10 enterprise-priority initiative, overseeing 12 Agile Teams, directing execution of a release train program, centralizing and transforming legacy systems into cutting-edge technologies, maturing agent assignment, identification, licensing, authorization, and sales associate information business processes, and facilitating cultural transition to state-of-art scaled-agile methodology.
• Partnering with Product and Architecture Teams, collaboratively managing and orchestrating team workflow processes, and optimizing business and technical program value .
• Administering a $12-million+ program operating budget, strategically allocating budget resources, streamlining operating costs, and consistently achieving targeted budget performance objectives.
• Managing escalated program issues, identifying / resolving test-environment impediments, interactive area dependencies, and resource constraints, and assuring workflow continuity and integrity .
• Coaching, mentoring, and reeducating managers, directors, and analysts across all program levels, and facilitating team development and implementation of continuous improvement processes .
• Executed Top-10 priority initiative, developed first enterprise-wide Customer Communications Program, centralized multi-business-line product and customer data, and optimized informational access and the customer experience.
• Directed execution of strategic Customer Data Management Single Source Program business initiative, centralized, synthesized, and synchronized enterprise-wide customer data sources, eliminated data sprawl, and optimized downstream consumer data accessibility, consistency, and security.

Confidential, Bloomington, Illinois

Program Manager

Responsibilities:

• Managed $15-million program software development initiative, directed 380-member cross-functional team, oversaw allocation of 254,000 project hours, targeted Advance Premium Program reporting deficiency, strategized / implemented Cross-Enterprise Premium Reporting System, achieved Confidential regulatory compliance, and mitigated organizational risk and penalties .
• Recruited/led 437-member onshore and offshore Software Development Team, allocated 330,643 project hours, developed / implemented $18.5-million Web-based Payment System, substantially reduced cost of service to 55-million policyholders, and enhanced the policyholder billing experience .
• Trained, mentored, and developed numerous project managers that advanced to leadership assignments.

Confidential

Recruiting Manager

Responsibilities:

• Recruited, trained, and developed a Campus Interview Team, met with faculty and students, and presented/advanced Confidential IT Department opportunities.
• Launched Confidential recruitment program, fostered entrepreneurial spirit, and facilitated recruitment of full-time developers and interns within first 12 months.
• Trained, mentored, and developed high-potential, high-performing Cross-Functional Teams, and positioned numerous professionals for management and director-level leadership promotions.
• Executed Life Company Work Load Management project, automated work cue, created an end-to-end application process, and increased processing accuracy, efficiency, and timeliness.
• Led cross-functional Software Development Team, managed Health eSignature project, introduced new eSignature technology and electronic customer-signing process, and improved and accelerated the customer and company contract-closing experience.
• Managed Archer Platform Transition project, recruited/led cross-functional Development Team, partnered with vendor consultants and subject matter experts, customized / created a single-line-to-enterprise governance, risk, and compliance technology, and assured data financial security and regulatory compliance.

Systems Analyst

Confidential

Responsibilities:

• Analyzed business systems, coordinated software performance and functional testing, training, and implementation processes, and proved system viability, functionality, and readiness.
• Identified training requirements, created internal end-user training plans, and laid the groundwork for successful application utilization.