SUMMARY:

• Information Technology Professional with a progressive career spanning more than 15 years and across development and project management roles on various phases of SDLC on projects in Application Development Tools and Datacenter Support services. Successfully led cross functional teams in global delivery model in both waterfall and Agile / Scrum models.
• Experienced Program/Project Manager & Scrum Master possessing 9 years of success leading all phases of diverse technology development, system engineering projects.
• Experienced in Agile & Waterfall project management with ability to manage large project teams to successfully accomplish high quality deliverables on time and within the budgetary targets
• Demonstrated project management capabilities in planning and successful implementation of multi - million dollar projects aligning technology solutions with business objectives driving towards process improvements & competitive advantage
• Recruited by one of the leading IT consulting firms to provide project management, technical leadership over large scale, high priority, complex & diverse technology initiatives. Managed projects with budgets of up to $5M & cross functional teams comprising up to 20 developers, analysts, technical leads/architects
• Responsible for ensuring consistency of processes across projects and customer satisfaction with the services delivered
• Ensure that the project work results are compliant with the stated requirements, priorities, and strategies of the project
• Responsible for managing multiple projects for multi-year T&M engagements, providing services to the client’s projects around planning, scheduling, estimating, risk management, design, development and implementation

WORK EXPERIENCE:

Confidential, Milwaukee, WI

Program/Project Manager

Responsibilities:

• Manage development and deployment of Additional Attributes in Analytics Ecosystem on Google Cloud
• Manage migration of 3rd party input files from on-premise datahub to Google Cloud
• Manage upgrades and security remediation of critical enterprise ETL and data analytics systems - Informatica, and Tableau
• Manage implementation of Tableau on Cloud as an enterprise tool for data discovery and data visualization
• Prioritized, communicated, and resolved operational issues with speed while collaborating with stakeholder groups to ensure quickest resolution of issues and minimum impact to customers
• Manage implementation of high-priority enhancements from inception, through design, quality assurance, and production deployment
• Handle a team of Developers, Testers and Scrum Masters located in a Multi-Geo environment
• Manage Program Budget and Project Pipeline

Confidential, Milwaukee, WI

Project Manager/Scrum Master

Responsibilities:

• Ensure Team deliver product of highest business value every sprint
• Facilitate the daily standup/ retrospectives, sprint reviews and sprint planning sessions
• Helping the team maintain their burndown chart
• Protect the team from interruptions during the sprint
• Help the team by removing the impediments that affect the progress
• Help the team members in creating user stories and acceptance criteria
• Encouraging collaboration between the Scrum team, product owner and other ART
• Maintain Kanban Board using JIRA and TFS
• Determine the team capacity (velocity) from historical data
• Create user stories and corresponding tasks

Project Manager

Confidential

Responsibilities:

• Plan and Execute multi-million dollars project involved in Application Deployment
• Management of Projects using SDLC and SA&E model
• Ensure all the phase exit criteria are met for a project to progress to next phase
• Handled multiple projects in Scrum and Waterfall Model
• Successfully guided two development teams through transition from waterfall to Agile development
• Gather and document functional specifications from the clients
• Maintain Issue/Risk/Defect Tracker; ensure risks don’t turn into issues
• Ensure Deployments are scheduled with appropriate approvals
• Maintain CR tracker to keep track of Scope/Schedule/Cost changes in a project
• Manage brokered cross-functional teams
• Ensure Projects are within Scope, Schedule and Cost
• Prepare Project Plan using MS Project or Leankit
• Analyze & escalate bug reports, engage & communicate with Application Architects
• Conduct regular reviews to ensure the projects are within the requirements
• Approve, coordinate and control all SOWs with vendors

Service Delivery Manager

Confidential

Responsibilities:

• Infrastructure Service Delivery as per SOW and Onboarding additional activities by building new team
• Management of 100 offshore resources
• Customer Relationship, Delivery Excellence, Account Financials, People Management & Quality, Cost Estimation and Project Execution
• First Point of contact for resolving customer concerns and complaints
• Develop and maintain an appropriate organizational structure capable of supporting the committed SLA.
• Preparation of service continuity plans
• Maintain Issue and Risk Tracker
• Establish a balance scorecard for reviewing the SLA
• Project Review with Senior Management
• Implementation of service delivery process/procedures
• Ensure adherence to Process, Quality and conduct Customer Satisfaction/ feedback
• Ensure external Audits are cleared without any Non conformities
• Training and development, motivation and retention of assigned team conforming to budgetary objectives and personnel policies

Confidential

Operations Manager

Responsibilities:

• Driving high Severity Issues, conferencing the support groups, to resolve issues at the least lead-time and adhere to the agreed SLA
• Continuous Service Delivery and Process Improvement to align with the Best Practices
• Monitoring Alerts pertaining to the Production Servers located at London, Zurich, New Jersey and Singapore
• Monitoring and Scheduling Batch Jobs using Control-M Version 6 and Version 6.2
• Co-ordinating with the Batch Engineering Team for setting up of new Jobs in Control-M
• Making changes in the Job Command Line and configuring the Job’s Steps and Post Procedure
• Co-ordinating with the Application Support Team for setting up the Job and understanding their requirements before scheduling the Batch Jobs
• Monitoring Backup using DBA Mon

Confidential

Team Lead

Responsibilities:

• Coordinating & Assisting the Various competencies like Z/OS,OS390,UNIX & Unisys in the Command Center
• Driving high Severity Issues (Sev 2 /Sev 3), conferencing the support groups, to resolve issues at the least lead-time and adhere to the agreed SLA
• Monitoring BMC-PATROL for Alerts pertaining to the Production Servers located at client site
• Monitoring and Scheduling Batch Jobs using tools like Control-M, BLSCHED
• Analyzing the JCL or WFL in a Job Abend or Abort Event
• Console Monitoring using MVS, TSO and JES2 commands
• Monitoring Backup using Veritas Netbackup and Confidential
• System Health Monitoring using Omegamon
• Creation of Problem tickets through Peregrine and ManageNow
• Creation and Approval of Change Management Tickets through ManageNow
• Monitoring IPL (Initial Program Load) during the weekly maintenance of the Mainframes
• Creating & Maintaining Metrics of the day to day activities like calls received, tickets created, Sev2’s handled e.t.c and mailing across to the Management on a weekly & monthly basis.
• Review tickets / DCO requests for all competencies
• SPOC for making team shift schedule and transport arrangements
• Fill in as a Command Center Duty Manager whenever required

Confidential

Shift Lead

Responsibilities:

• L1 support to all the users connected to Reservation and Ticketing, Cargo and Departure Control systems worldwide.
• Operations/Coverage of web-based applications of Air India like the Employee Portal, Mail Server, Cargo Tracking
• Day to day interaction with Customer Support Engineers and other Support groups for smooth functioning of the systems.
• Constant interaction with Software Support groups for providing high level of Confidential to the users.