SUMMARY:

• Accomplished senior field service operations leader leveraging extensive experience in global program management, manufacturing management, commercial activities, new body shop line installation and commissioning, and change management in various industries.
• Proven ability to oversee multimillion - dollar programs from conception to completion, leading cross-functional teams to achievement of all deliverables and ensuring high-level client satisfaction.

CORE COMPETENCIES:

• Field Service Operations
• Manufacturing Management
• Program Management
• Business Strategies
• Cross-functional Team Leadership
• Process Engineering
• Commercial Excellence
• Resource Management
• Price Negotiation
• Contract, Terms and Conditions
• Root Cause Analysis
• Kaizen
• Six Sigma
• Value-stream Mapping
• Budgeting
• Change Management

TECHNICAL PROFICIENCIES:

MS Office: Word, Excel, PowerPoint, Outlook Siemens Team Center, Lotus Notes SAP Material ordering module, Minitab MS Project

CAE: Abaqus / Nastran / LSDYNA CATIA V5

PROFESSIONAL EXPERIENCE:

Senior Manager

Confidential, Troy, MI

Responsibilities:

• Developed and implemented long-term plan to increase global field service operations. Analyzed and documented patterns in workflow to optimize performance and provided value-added service to clients to increase sales by 15% and related service by 7%. Achieved 95% client satisfaction rating leading to five-year global expansion of field services and 20% YOY revenue growth.
• Oversaw field service operations for greenfield plant’s body shop construction site including installation, commissioning, optimization, buy-off, and start-up of joining technology equipments. Supported build try-out, validation and series production. Acquired skills to perform senior technical specialist functions as needed.
• Worked closely with internal and line integrator’s planning, operations partners, sales, engineering, logistics, new product introduction, supply and demand planning to ensure emergency part supply continuity with optimal cost and efficiency.
• Increased revenue position on $11MM BMW and Mercedes-Benz product line by 12-14% for two consecutive years through implementation of targeted efficiency and process improvement measures.
• Expedited quote process by two days and overall cycle time by 9%, reduced delivery costs by 4% through one-week reduction in lead time, maintained 75-85% budget utilization, increased domestic sales from 21 to 78, and expanded sales of 24 systems to Mexico through contractual integration of program execution excellence.
• Achieved 18% increase in sales of spare parts and tools for BMW and Mercedes-Benz and exceeded 15% target through management of differential pricing strategy among body shop line builders and integrators.
• Improved service level from 6/10 to 9/10 and successfully mitigated risk through formation of program governance including balanced approach to internal and external communication, program transparency, performance improvement initiatives, and diversification of technician locations to sustain equipment delivery and field service operations.

Project Manager and Engineer

Confidential, Dearborn, MI

Responsibilities:

• Reported directly to total value management and powertrain cooling application supervisors in support of powertrain installation product development.
• Attained $2MM/4% annual post-launch cost reduction targets through Confidential, hoist review, teardown, functional alignment, design gap analysis, cost reduction workshops, and manufacturing line walks to identify and resolve areas of improvement.

Senior Manager

Confidential, Novi, MI

Responsibilities:

• Reported to Technical Director and Global Technology Director as primary technical and program point of contact for Confidential Company F150 Truck Aluminum Intensive Vehicle program launch. Recruited workforce, oversaw technical development engineers, supported product, technology, and risk roadmaps, and reported on program financial status, scorecard, milestones, and KPI metrics.
• Overcame 15% coil hold rate, $1.2MM weekly loss, and 45% scrap rate on aluminum sheet production through collaboration with quality assurance, line operations, and customer material engineering to review and test processes and procedures. Resolved lack of adherence to change management and insufficient transparency to achieve zero hold rate, minimal monetary loss, reduction of scrap to 5%, and improvement of Q1 violation of trust to 100%.
• Reduced planned work effort from 60% to 15% and project overrun by 75%. Increased client satisfaction from 4/10 to 9/10 through centralization of data and security issues and implementation of MS Project synced to SharePoint for instantaneous alerts to increase transparency and provide timely, accurate, technical and project status updates.
• Delivered internal quality rating target of 60-100 PPM with total quality cost of 9-11% of sales and overall improvement of 73% equivalent to customer score to ensure compliance and ongoing performance certification.
• Executed three $1-2MM production trials on cost-effective pre-treatment options to align products with technical specifications.
• Established emergency response action plan and team, conducted root cause analysis, and formulated permanent corrective actions.

Model Integration Manager

Confidential, Auburn Hills, MI

Responsibilities:

• Reported to Powertrain Integration Senior Manager regarding fuel economy, performance, and powertrain synthesis scorecard functional attributes for integration of powertrain system to Jeep Grand Cherokee, Dodge Durango, and Grand Wagoneer platform.
• Developed, gained approval for, and administered program and R&D budgets of $60MM over three consecutive years to achieve reduced CO2 emissions and compliance with EPA regulations.

New Business Consultant

Confidential, Commerce, MI

Responsibilities:

• Conducted engineering project consultancy services for Tier-2 startup companies.
• Provided proof of concept simulations, detailed cost estimates, and new product quotes for underbody, motor compartment, framing assembly sequence, tooling, and equipment.

Manufacturing Body Integration Lead

Confidential, Warren, MI

Responsibilities:

• Attained 7-9% under $70MM investment target in car body manufacturing through cost gap analysis, implementation of bill of process and lean manufacturing, and feasibility studies to reduce engineering material waste by 7%, piece cost by 9%, and increase package density by 4%.
• Delivered 85-90% on-time achievement of milestones through streamlining of manufacturing process resulting in reduction of change approval duration from 60 days to 35 days.
• Managed change for pre-production build events within 7-10 days, well below 15-day window. Reduced scheduled overtime from 15% to 2%, coordinated part release two weeks early, resolved historical dimensional problem prior to pilot builds, reduced scrap rate from 5% to zero, and implemented online tracking system to reduce duplicate orders and slash inventory costs by 10%.
• Oversaw $40-60MM full-size sport utility hybrid and pickup truck programs as voice of engineering and single point of contact. Integrated product quality standards, developed build plan, implemented performance targets, and instituted 7-diamond process and problem resolution tracking system to monitor cost, timing, and quality. Improved internal relationships 27/50 to 40/50 over three consecutive years as plant launch team leader.