PROFESSIONAL SUMMARY:

• Accomplished Project Manager with over 7 years of experience working on e - commerce and web-based systems as well as mobile apps. With over 15 years of working closely with stakeholders and executives, I excel at building cross functional relationships inclusive of collaboration and supporting the development of business solutions including process improvements across functional business teams to achieve strategic business objectives.
• Overseeing day-to-day activities of a project team, and ensure programmers’ and designers’ projects are progressing according to pre-established delivery timelines.
• Responsible for budget, actuals, accruals, estimates, vendor relations, timelines and milestones, and communication.
• Managing expectations of senior team.
• Closely tracking key milestones to assure project is completed on time.
• Driving projects through all steps in the SDLC.
• Managing multiple projects, tasks and priorities simultaneously.
• Ensuring projects stay in scope, budget and are delivered on time.
• Creating project status reports and communicating project status, issues and risks to leadership and stakeholders.
• Closely coordinate with core Subject Matter Experts (SMEs); Marketing, Merchandise Planning, Finance, Digital Merchants, Digital Creative Production, and Customer Care Associates to design a vision and strategy for the product team as well as to build and implement the product team’s roadmap.
• Work with SMEs and UX to design implementable pieces of the roadmap and ensure they are delivered to the business objectives.
• Define and manage the rollout strategy of products and features.
• Stay up on industry and customer trends and in corporate into the product team’s roadmap as it makes sense.
• Confidently updating senior management of product team’s plans, progress, issues, etc.
• Maintain the team's work backlog using JIRA
• Manage the physical card wall to track work-in-progress and review status with the team and product owners
• Facilitate prioritization of work and assignment of cards to team members
• Support management through regular status updates and reporting
• Coordinate the decomposition of work and definition of acceptance criteria
• Conduct regular retrospectives to improve and refine the existing work process
• Eliciting and defining system and business requirements directly from the end users and stakeholders through observation, interviews, JAD sessions, prototyping, process and data flow diagramming, UI's, use cases, and analysis.
• Translating customer/user needs into use cases, user stories, detailed requirement documents, process flow diagrams, business rules, acceptance criteria and user interface specifications.
• Performing business and systems analysis, process analysis and improvement, gap analysis, requirements gathering, design, data mapping, unit and system testing, implementation, end-user documentation, and training.
• Working directly with the stakeholders, UI, developers, QA team and UAT team from business request through implementation to ensure projects meet business expectations.
• Ability to challenge business users on their assumptions, requirements and/or proposed solutions as well as manage scope.
• Creating test conditions, test cases, test scenarios, and test plans as well as coordinating testing efforts.
• Excellent organizational skills, proven strategic, analytical, planning, problem solving, and decision-making skills with great attention to detail.
• Self-starter with the ability to work independently and as part of a team with the ability to manage time and resources to meet assigned deadlines.
• Enthusiastic personality with the ability to learn quickly.
• Ability to work and communicate with people in various roles such as C-level stakeholders, SMEs, project managers, users, and developers.
• Ability to work on multiple projects or tasks simultaneously, even in stressful environments.
• Excellent oral and written skills as well as strong meeting and work session facilitation skills.
• Good team lead skills, including coaching, motivating, mentoring of peers, BA s, SMEs

WORK EXPERIENCE:

Confidential

Sr. Project Manager

Responsibilities:

• Monitor and manage project progress, change requests, risks, issues, decisions and action items.
• Own project financials, including forecasts and actuals.
• Built and managed successful working relationships with IT, business and vendors.
• Utilized those relationships to build project proposals, including financials and timelines.
• Reported project updates and status via verbal and written updates as well as storyboards.
• Project size range from $500,000 to $4,000,000.

Confidential, Dublin, OH

Project Manager / Product Owner

Responsibilities:

• Managed the initial phases of a $10,000,000+ project.
• Successfully delivered multiple enterprise services and a new module in the larger application to automate the gathering of errors on claims and improve the investigation and updating of the claims.
• Developed a multi-year roadmap for a project to create a new claims system while seamlessly replacing and integrating pieces of the current claims systems.
• Interviewed executives in the areas of Claims, Finance and Operations to elicit issues with the current claims systems.
• Based on feedback from stakeholder interviews, led a successful two day roadmapping session with key stakeholders to break down top areas of improvement and determine the priority of all phases of the project.
• Created and maintained high level multi-year roadmap as well as a 12 month mid-level view and detailed 3 month view.
• Identified and executed the strategic vision of the project.
• In alignment with business owners, directed the development team on what to work on
• Work with the business to prioritize upcoming work & discuss trade-offs
• Document high level requirements
• Manage work queues and output for Designer and Business Analyst to ensure their work aligns with business requirements and vision
• Make timely decisions
• Create and manage Epics and stories in JIRA
• Manage and prioritize product backlog
• Plan future sprints and releases
• Communicated development progress, issues and risks to business and IT management
• Managed project timeline to ensure the project and its pieces are delivered on time.
• Successfully implemented a new data management application ahead of schedule
• Determined and implemented team roles, responsibilities and processes as well as JIRA workflows.

Confidential, Reynoldsburg, OH

Product Owner / Analyst

Responsibilities:

• Lead the development of the digital commerce vision, strategy, and execution across (desktop, mobile, tablet) for the VS.com Product Page.
• Evaluated responses and identify top ideas by matching them up with business objectives and the overall vision following brainstorming session. Work with UX to create a Northstar vision for the year. Utilizing feedback gathered along with the Northstar vision, create a Roadmap for the year.
• Provided recommendations to Internet Leadership on overall definition of a product team’s vision and roadmap and how it coordinates with the larger technology roadmap for the business.
• Analyzed industry trends and customer feedback to identify trends and improvement opportunities. Documented and reported trends regularly to the business team and key stakeholders.
• Managed all facets (concept to delivery) of highly complex and integrated digital/interactive product delivery; including creative, business and technical requirements, project scoping, quality assurance and compliance with established standards, and post-release support/statusing.
• Lead project team (on-shore/off-shore developers, designers, subject matter experts/SMEs) to identify and facilitate implementation of enhancements.
• Collaborated with UI/UX design, marketing, analytics, technology, compliance/legal, operations, and lines of business stakeholders to understand the feasibility and subsequent deliverability of the solution.
• Gathered, documented and clearly communicated various project requirements from business and project teams.
• Worked with product team and business owners to define success metrics for improvements.
• Effectively lead and facilitated project meetings and presentations.
• Identified and managed external vendor relationships that are needed to advance business goals.
• Possess a passion for great customer experiences and empathize with users’ goals and challenges, demonstrating good instincts about consumer behavior and business dynamics.
• Project Execution
• Update business owners and leadership on changes to and the statuses of projects.
• Elicit, document and review requirements with business owners, UX, QA and developers.
• Document and maintain cycle and story information in Confluence.
• Plan out cycles including stories, resources and points across development weeks.
• Day to day activities including monitoring/managing cycle sub-tasks, defects, bugs, questions, resources and points.
• Create and maintain documentation for key business processes and systems.
• Lead regular evolution of business web project and product management process improvements.
• Established and implemented a process for new requests through implementation.
• At the end of the project’s first year, management changed along with the strategic vision of the company causing the project to be cancelled.

Confidential, Columbus, OH

Sr. Business Analyst

Responsibilities:

• Lead requirements gathering sessions with the client, UX and creative.
• Elicited, analyzed and documented requirements large and complex projects via user stories, Gherkin or annotated creative.
• Entered and manage requirements and acceptance criteria in Jira
• Work closely with UX, creative, copywriters, developers, dev managers, project managers and client services
• Provide status updates to upper management
• Evaluated and updated BA processes and documentation templates

Confidential, Dublin, OH

Product Owner

Responsibilities:

• Managed the relationship and product vision and scope with 3rd party development company
• Elicited, analyzed and documented requirements, user stories and process flows for three mobile applications.
• Created current and future process flows in MS Visio.
• Utilized JIRA for requirements and SharePoint for additional documentation.
• Lead requirement reviews with internal stakeholders as well as the creative and development vendor teams.
• Coordinated testing by external and internal QA teams.
• Created and executed test cases of mobile apps and .com sites.
• Established and implemented requirements and testing processes in an agile environment.

Confidential, Columbus, OH

Product Manager/ Sr. Business Analyst

Responsibilities:

• Worked with VPs, Directors, and other Project Managers to ensure initiatives are moving forward.
• Utilizing industry trends, out of the box thinking, SMEs, UX and other team members, design and implement system improvement.
• Lead requirements initiative for an ecommerce website in an Agile environment. Documented agile requirements including user stories, process flows, functional and non-functional requirements for local and offshore developers.
• Facilitated requirements estimation meetings as well as sprint planning meetings.
• Worked with the UI team, development team, QA and project management to ensure requirements are delivered as desired. Troubleshot issues with systems or between teams as they arise.
• Demonstrated features included in the iteration to the product owners. Created and communicated release notes.

Confidential, Dublin, OH

Product Manager

Responsibilities:

• Managed Digital Asset Management project from requirements through delivery. Facilitated the resolution of issues regarding digital menu boards in stores.
• Managed Digital Asset Management project from requirements through implementation
• Coordinated the implementation of content and pricing changes effecting digital menu boards involving multiple teams.
• Created test scripts for and tested 3M’s content management and distribution system as well as a new Content Management System.
• Produced independent analysis around digital menu board metrics.
• Improved processes to increase efficiencies

Confidential, Hilliard, OH

Project Manager

Responsibilities:

• Managed projects from inception through implementation.
• Individual project budgets: $100,000 to $500,000.
• Managed 6 to12 projects simultaneously.
• Successfully lead projects to be on time and on budget.
• Managed expectations of senior team.
• Oversaw day-to-day activities of a project team, and ensured programmers’ and designers’ projects are progressing according to pre-established delivery timelines.
• Closely tracked key milestones to assure projects were completed on time.
• Worked closely with stakeholders of all levels to gather requirements and managed scope.
• Created project and requirement documentation including UI’s.
• Coordinated testing, including developing and implementing test cases and test plans.

Confidential, Westerville, OH

Sr. Business Analyst

Responsibilities:

• Lead sprint planning sessions.
• Created user requirements while managing requirements scope.
• Created Wire Frames of proposed user interfaces using Balsamiq.
• Managed documentation in SharePoint.
• Refined the requirements process.
• Mentored other business analysts.

Confidential, Dublin, OH

Lead Business Analyst

Responsibilities:

• Played a key role in three projects to convert PeopleSoft Financials to Oracle Financials, and to convert PeopleSoft and UltiPro HR and Payroll to Oracle HR and Payroll.
• Managed multiple tasks and priorities simultaneously.
• Created and modified project work plans in MS Project.
• Created project status reports.
• Updated leadership on project status.
• Coordinated testing activities including creating testing schedules, test plans, test scripts, test results documents, defect tracking documents.
• Lead testing sessions and testing recap meetings including business users, technical staff and leadership.
• Gathered test results and approvals for test scripts and RICE objects.
• Analyzed the reports being used in the current system to determine with the help of the business which reports were still needed in the new system, what changes needed to be made to the reports and created functional specs for the new reports.
• Created a system and process to correct addresses so they could be converted.
• Lead another BA and an intern.