SUMMARY:

• 20 - Years of IT experience in the Telecommunication (ICOMS), Security/Network and Confidential industries.
• Project Manager/Business Analyst: Managed and delivered the implementation of Oracle ERP (Oracle Fusion) Financials and Procurement in Colombia; Responsible for the functional requirement and design of a new global application for the Credit & Collection teams to track disputed invoices. Supported the integration of Oracle WMS operations for a newly acquired logistics and inventory operations for a telecommunication company in Chile.
• Business Analyst: Capable of clearly develop and articulate business requirement and translate them into a functional requirement. Working closely with developers, project managers and business/clients to provide solutions to very complex issues. Designing applications that meets business/client need and that are cost effective using different technologies Web, Windows and AS/400. Exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands. Extensive experience training, preparing training videos, and functional/design specification documents for clients and internal users. Experience providing product support, recommendations for improvements, working directly with clients and the business on resolving complex issues and documenting. Experience using Agile methodology. Experience designing reports.
• Software QA Tester: Full system development lifecycle experience, including designing, developing and implementing test plans, test scripts and test scenarios. Proficient in software testing life cycle from requirements to implementation.
• Software Developer: Long history of fixing defects and worked on various design and enhancement projects. Experience analyzing data and fixing complex order entry/billing issues for large customers such as AT&T, Time Warner and COX communications. Participated in the implementation of conversion programs abroad.

CORE STRENTH:

• Business Requirement Oracle ERP Fusion CRM/Salesforce
• Project Manager Process Flow Diagram/Visio Tariff Rates/EDI transactions
• Process Modeling/UML Flowcharts SQL, COGNOS, Data Analysis System Integration
• System Analysis & Design Telecom Billing System Change Management Systems

TECHNICAL SKILLS:

Relational Databases: Synon2 e, SQL, MS Access, Cognos, Crystal Report

Software: RPG, CL, JAVA, C++, C, Visual C#, Power Point, Excel, Visio.

Operating Systems: Windows NT, UNIX (SUN/SOLARIS) and AS/400.

PROFESSIONAL EXPERIENCE:

Confidential - Medley, FL

Project Manager and Business Analyst

• Gather requirement form the Credit & Collection/Finance teams from different continents on the designing of a new java application to keep track of millions of dollars of disputed invoices. Collaborated with the development team on the designing of the database and on the development of this application. Worked directly with the business on getting approvals, communicating the progress, scheduling meetings and training the business (credit, sales and finance teams) from all continents.
• Gather requirements/user stories from different team members and translating them into functional requirement documentation. Working directly with the development team to ensure requirements were met. Preparing user acceptance test cases, scripts, flow diagram processes, training, documentation, reports, scheduling implementation and providing product support.
• Worked in the integration of different systems.
• Responsible for the implementation of different systems including Oracle, AS/400, windows and web applications.
• Responsible for offering solutions for business and systems improvements.

Confidential - Miami, FL

Business Analyst/Software QA Tester

• Involved in various projects and business operations to help the organization achieve cost-effective production with increased quality, efficiency and customer service satisfaction.
• Extensive experience gathering functional requirements, analyzing data and business need and presenting facts and proposing recommendations for system improvements.
• Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with end users, managers and other stakeholders.
• Develop Business Requirement, Functional Specification and Data Model workflow using Visio.
• Responsible for training and designing training material for internal users and clients.
• Provide technical support for various applications including tariff rates, web portal, warehousing, bookings, EDI transactions and others.
• Worked closely with managers, sales executives and served as a client advocate to expand client’s support and improved systems functionalities.
• Extensive experience with EDI transmissions in the analysis, testing, set up, tracking and troubleshooting to ensure effectiveness, efficiency and quality.
• Extensive experience testing complex applications, data interchange protocols and interfaces with different platforms including client/server, windows and AS/400 systems and how data is manipulated and files updated to ensure accurate output and functionality.
• Coordinate data validation, unit testing, system integration and user acceptance testing.

Confidential

Order Account Manager, Enterprise Solutions

• Provided end-to-end management of all orders throughout its lifecycle from order validation to final delivery to customer and responsible for resolving issues on the accounts being managed.
• Provided software analytical expertise to improve and enhance the different application’s functionalities in SAP used to process orders and manage accounts.
• Analyzed and designed business process flows and prepared detailed methods and procedures relating to new implementation.
• Acted as the primary customer contact for order processing, status reporting, shipping information, issue resolution, and accurate invoicing.

Confidential, Sunrise, FL

Programmer System Analyst

• Delivered complex programs which fixed major emergency data issues and provided reports to directors and managers from Convergys and various clients such as: COX Communications, Time Warner and AT&T.
• Proved to be a project leader by solving Order Entry issues, providing fixed data programs, helping clients and members of different departments to understand functionality.
• Worked on various designing and enhancement projects for AT&T and COX Communications which included Parallel Work Order Staging, Cable and Telephone Transfer, Campaigns, Customer Telephone Numbers, Calling Cards, 911 records, Directory Listing, Contracts and Promotions, Order Entry and Dispatch using Synon2:e and RPG.
• Interact with both external customers and internal resources to identify business needs on a regular basis.
• Maintain large-scale databases in the United States, Latin America and Europe.
• Responsible for translating order entry, collection and billing applications to Spanish.

Quality Assurance Analyst

• Responsible for testing the Telephone Network Inventory System Interfaces, Cable and Telephone Order Entry and Billing applications written in Synon2:e, C, RPG and Cl.
• Solid knowledge in documenting Test Incidents, communicating them back to the development team, and following them through to ensure rework and regression testing is performed.
• Wrote extensive test cases to validate and ensure the product is in accordance with the System Requirement Specification and updated documentation.
• Troubleshooted software and reported operational problems.
• Communicated with clients and managers on program issues and provided status log.
• Effectively provided client support in United States, Latin America and Europe.