SUMMARY:

• QA Manager with proven expertise in implementing quality process improvements and ensuring software quality via adaptable test methodologies.
• Accustomed to planning and designing tests in accordance with infrastructure specifications, design specifications, functional requirements, and business requirements.
• Strong background in both waterfall and agile project management methodologies.
• Experienced at relating to technical architects, developers, less experienced testers, end - users, business sponsors, and C-level managers.
• Committed to transparency through quality metrics that measure test effort quality and deployment risk in addition to actual-versus-planned progress.
• Test Design and Management
• System Testing API-level Testing COTS Testing Component Integration Testing ETL Test Execution
• Infrastructure Test Coordination Test Process Improvement User Acceptance Test Management
• Automated Function Test Design & Management Performance Test Design & Management
• Project Management
• Risk Management Requirements Analysis Resource Management Budget Management
• Agile Test Project Management Waterfall Test Project Management Vendor Management
• SEPG Quality Gate Reviews Validated Systems - GAMP 5 HIPAA Compliance

TECHNICAL SKILLS:

Productivity Tools: Clarity, MS Project, MS Excel, MS Outlook, MS SharePoint, PRISM, MS PowerPoint, MS Access, MS Word, Lotus Notes

Technical Tools: MS Visio, ReqPro, HP ALM (Quality Center), JIRA, ClearQuestRemedy, OTRS, Microsoft Test Manager (MTM), Soap UI

Frameworks: Microsoft Solutions Framework (MSF), Rational Unified Process (RUP)Unified Modeling Language (UML), Service-oriented Architecture (SOA).

Environment: s & Web Portal, Web Services, BEA Aqualogic, COM+, IIS, Websphere, MDSPlatforms - Windows Terminal Services, SQLServer, ORACLE, DB2, EDI, JavaCitrix, HP-UX, Sun Solaris, AIX, MVS, VB, BizTalk, Optimal IDM, InRule

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Technical Project Manager - Test Coordinator

Responsibilities:

• As a Technical Manager Level 5, concurrently coordinating the testing efforts of Confidential ’s Customized Secure Session (CSS) and Business Card Reporting (BCR) projects.
• Customized Secure Session is a multi-million dollar agile project within the bank’s Digital Portfolio.
• In addition to the challenges posed by addressing enterprise-level regulatory risks, the CSS project team is piloting the bank’s mandate to deliver software in three-week releases.
• The Business Card Reporting project is a waterfall effort the goal of which is to replace the bank’s vendor-supported Elite Card solution with an internal business card reporting application. This project falls under Confidential ’s seven million dollar Cyber Risk Site Con Program.
• Wrote release-level Test Strategies, Test Plans, and Test Results Summaries, thereby ensuring project teams would pass their implementation readiness reviews
• Facilitated defect management meetings for development, integrated function testing, and accessibility testing teams, ensuring all major and urgent defects were resolved before releases were deployed
• Ensure Enterprise Test Methodology processes were adhered-to by test teams
• Published daily defect reports, weekly test progress reports and key progress indicators viewed by Test Leads, Project Managers, Program Managers, and Product Owners
• Facilitated the timely resolution of test-related issues which posed risks to projects such as gaps in test data conditioning, delays in test artifact delivery, and last-minute revisions to requirements and technical specifications.

Skills: Test management, Defect management, Agile testing, Waterfall testingEnv.: JIRA, ClearQuest, HP ALM

Confidential, Raleigh, NC

Senior QA Engineer

Responsibilities:

• Improving existing test cases which included dividing up unnecessarily long cases and employing parameterizations.
• Successfully deploying software builds into the QA environment
• Applying monthly updates to the test instance of the Allscripts BizTalk database
• Detecting data-level defects and reporting them in a clear and concise manner
• Working closely with Software Developers and System Analysts to achieve resolutions to application defects.

Skills: SCRUM, Visual Studio Professional for Testers, Microsoft Test Manager, Soap UI, ETL Testing, SQL

Env.: BizTalk, Microsoft SQL Server

Confidential, Raleigh, NC

Test Manager (contract)

Responsibilities:

• Provided critical performance test analysis support for the myDMV project, resulting in .NET code modifications which enabled the myDMV site to handle heavy user traffic that otherwise would have caused the site to crash
• Coordinated the execution of multiple system integration (manual, function) test cycles for the 3C project, ultimately recommending to the Project Manager that an additional regression test cycle be executed in both the SOA integration and SOA staging environments
• Executed component integration (API-layer) tests in the SOA integration and staging environments using SoapUI 5.2 and UFT, thereby ensuring Web services developed by the project’s software developers work as designed before UI-layer function testing occurred
• Executed SharePlus mobile platform testing in support of the Optimal IDM implementation
• Designed baseline performance test scenarios and determined relative execution frequency based on production volume metrics
• Defined test strategies and automated test processes
• Provided expert results analysis support of performance tests, which entailed recognizing statistical outliers and data correlations
• Designed performance tests in support of the project’s high availability Optimal IDM configuration.
• Coordinated the function test phase of the Optimal IDM high availability test stage

Skills: Soap UI, HP UFT, Mobile Testing, Web Portal Testing, System Test Coordination, Defect TriageSSIS, Performance Test Design, HP Performance Center, High Availability Test Design, HP UFTTest Management, HP ALM, SOA, Stakeholder Relationship Management, Technical Writing

Env.: SQL Server, BizTalk, MDS Services, Optimal IDM, InRule, NetScaler, IIS, SSIS, ETL

Confidential, Savannah, GA

Senior IT QA Manager

Responsibilities:

• Creating a Work Breakdown Structure for the UAT effort
• Implementing HP Quality Center11.5 within the Program
• Coordinating the test case creation and test script execution efforts
• Presenting test execution metrics and key progress indicators to senior and executive management
• Resolving process issues which impeded test execution progress
• Mentoring testers in best practices.

Skills: Team Leadership, HP ALM 11.5, Elementool, Test Management, Microsoft Software Center

Env.: Windows 7, MS Access, SQL Server, CAD/CAM

Confidential, Atlanta, GA

Lead Quality Architect

Responsibilities:

• Designed and led the execution of an extensive set of complex performance tests of HP QC’s architecture to determine if the 1SPS database schema in QC would degrade end-user response and to predict the extent of any transactional degradation
• Wrote the 1SPS project’s application interface design (AID) document, which details changes to Quality Center interfaces to be implemented by the 1SPS project
• Conducted expert performance results analysis based on application feature usage patterns and recognition of statistical outliers.

Skills: Performance Test Design & Management, Total Cost of Ownership, Tool Vendor Decision Support, HP ALM/Quality Center 11.0, MS Word, MS Excel, Casewise, Agile Test Planning

Env.: Citrix, SQL Server, CICS, DB2

Confidential, Atlanta, GA

QA Service Manager, Project Manager

Responsibilities:

• Resolving client issues with staff performance
• Writing the performance test approach
• Writing performance test plans tailored to specific applications
• Presenting test plans to the bank’s subject matter experts and application support staff
• Coordinating the activities of performance test engineers
• Leading performance test execution
• Conducting performance results analysis based on both pattern recognition and statistical outlier recognition..

Skills: Performance Test Planning & Management, MS Word, MS Excel, MS Project

Env.: Citrix, SQL Server, CICS, DB2

Confidential, Atlanta, GA

Quality Assurance Manager

Responsibilities:

• Tasked with upgrading Confidential ’s testing practices in support of a new continuous integration process implemented by the Vice President over Research and Development R&D), which entailed implementing test process improvements.
• Though funding for the US=based R&D team was ultimately cut by the headquarters office in Belgium, executive management was provided with process change recommendations and KPI templates which would position the company to deliver higher quality software products on a timely basis.

Skills: Quality Center, MS Excel, MS Word, Distributed Resource Management, Agile Test Management, System Test Management

Env.: VM Ware, Struts, Java, UNIX, SQL Server

Confidential

Program Management Office (PMO) Quality Manager (contract)

Responsibilities:

• Mentored Test Leads in multiple business units on standards-based test script creation and execution
• Composed Quality Plans and Test Plans for validated and non-validated systems, while ensuring they were of high enough quality to pass through formal quality gate reviews.
• Successfully planned and directed testing of both validated and non-validated systems
• Created architecture and network-level test cases
• Led test script execution at the end-user (UAT) level and recorded defects
• Planned and designed the testing for Capgemini’s Exchange Migration Project, which was responsible for upgrading Smith & Nephew to Exchange 2010 messaging as a service (MaaS).

Skills: Quality Center, MS Excel, MS Word, GAMP-5 Compliance, UAT Management, Infrastructure Testing Env.: VM Ware, Validated Systems, Infrastructure Migrations, Storage

Confidential, Erie, PA

Quality Assurance Director

Responsibilities:

• Served as the PM over the off-shore development team which built M-Dot’s UI Prototype
• Wrote the company’s Retailer In-store Operations Manual
• Designed a performance certification test of the company’s cloud-based point-of-sale solution
• Documented the company’s release management and defect management workflows
• Created test case templates for testing a retail application built upon Amazon Web Services
• Executed middle-layer tests of the product’s back-end (database layer)
• Executed tests of the Prototype’s front-end (UI) to ensure full functionality.

Skills: MS Project, MS Visio, MS Excel, MS Word, Subversion, Zoho, Manual & Automated Test Design Project Management, Digital Marketing

Env.: My SQL, Linux, Apache, Python, XML, JSOM, Web Services

Confidential, Nashville, TN

Quality Assurance Manager (contract)

Responsibilities:

• interpreting business requirements developing system test requirements executing test cases within Quality Center managing software defects approving software deployments.

Skills: MS Visio, MS Excel, MS Project, Quality Center, MS Server Management Studio

Env.: Citrix, EPICOR, MS SQL Server

Confidential, Nashville, TN

Quality Assurance Manager

Responsibilities:

• Managed a multi-project test activity consisting of 5 Test Leads and 40 test staff, both on and off-shore
• Executed 7000 Quick Test Pro (QTP) scripts to identify data set-up gaps
• Vastly improved the test estimation and test design approach applied to Confidential ’s Black Box project, which was identified by senior management as one of its most strategic initiatives
• Wrote the Vision & Scope documents for the department's SQA Metrics Dashboard Project.

Skills: MS Visio, MS Excel, MS Project, SQL, Quality Center, QuickTestPro Execution, AgileDistributed Resource Management, System Test Management, Business Analysis, Technical Writing

Env.: Microsoft Framework, MS SQL Server, MS SharePoint

Confidential, Tampa, FL

Project Manager (contract)

Responsibilities:

• Executed functional and regression test scripts to verify the quality of weekly software releases
• Worked closely with the client’s Release Manager to ensure successful deployments into Catalina’s System Test Environment
• Performed System Testing to ensure successful deployments into Catalina’s User Acceptance Test (UAT) Environment
• Analyzed business requirements to ensure accurate test requirements
• Analyzed system test defects to ensure accurate and clear defect reporting
• Provided defect triage assistance to the UAT Lead

Skills: ITIL, MS Visio, MS Project, JIRA, Quality Center, Plumtree, System Testing, UAT Support

Env.: Service-oriented Architecture, BEA Aqualogic, ALUI, UML, Agile Testing, BPM, WebPortal MS SQL Server, XML

Confidential, Owings Mills, MD

User Acceptance Test Coordinator

Responsibilities:

• Created the project’s Requirements Traceability Matrix (RTM)
• Wrote a Master Test Plan addressing tasks & deliverables of multiple User Acceptance Test teams
• Developed a strong working relationship with Care First’s Business Analysts and UAT Leads
• Developed a strong working relationship with Care First's Electronic Data Interface (EDI) vendor.

Skills: MS Project, MS Excel, User Acceptance Testing, HIPAA, SEPG (Quality Gates), Scrum

Env.: EDI, Client/Server.

Confidential, Greenville, SC

Quality Control Manager (contract)

Responsibilities:

• Managed 32 staff including 10 Test Leads and 22 off-shore test engineers
• Implemented the company’s first tester certification program
• Improved testing processes
• Retained key personnel by negotiating out-of-cycle raises
• Resolved inconsistencies in contractor billing statements
• Ensured Sarbanes-Oxley (SOX) and SAS 70 standards were met.

Skills: MS Project, MS Excel, Quality Center, Manual System Testing, Sarbanes-Oxley (SOX), SAS-70

Env.: Enterprise COBOL (COBOL 3), JCL, DB2, Web Services, XML

Confidential, Issaquah, WA

Project Manager

Responsibilities:

• Participated in the 787 Program’s Confidential CMM Level process improvement certification effort
• Formulated project-level budget requests
• Successfully managed project timelines
• Tracked earned value using Primavera
• Ensured that performance tests were executed as designed and in a timely manner.

Skills: MS Project, MS Excel, CMMi Level 3, Primavera, Earned Value, Performance Testing

Env: Mercury Loadrunner, Client/Server, IBM 64-bit Workstation, CAD/CAM