OBJECTIVE:

To obtain a full - time or contract role in which I can leverage my professional experiences to make both a strategic and operational impact while adding substantial value

PROFESSIONAL SUMMARY:

• Successfully coordinates programs and completes projects that achieve objectives; effective in working to meet deadlines, independently and with cross-functional teams.
• Effective communicator with operations skills and demonstrated ability to work well with people at all levels of an organization.
• Supports the preparation of senior-level corporate briefings, which involves rolling up detailed data into “what it means” and then communicating that insight at the right level for senior decision-makers.
• Performance-driven professional with the ability to take initiative and make pro-active decisions that result in tangible progress.
• Cross-functional communicator that easily interfaces with team members, high-profile staff, and customers.
• Focuses on increasing efficiency while maintaining high quality.
• Possesses a keen understanding of business priorities, and the ability to see the “big picture” while staying on top of all the details.
• Strategic planner with the ability to move visions into reality through solid implementation.

EXPERTISE AREA:

• Project and Program Management
• Familiarity with Federal Acquisition
• Risk Management
• Understanding of SDLC Regulations (FAR)
• Change Management
• Agile and Scrum experience
• Strategic Planning
• Planning and Execution
• Business Process Improvement
• Stakeholder Management & Engagement
• Project Implementation
• Organizational Readiness
• Business Process Re-engineering
• Presentation Development
• Research and Data Analysis
• Gap Analysis/ Trend Analysis
• Workflow Process Analysis
• Performance, Planning, & Metrics Support
• Meeting Facilitation
• Conduct As-is / To-Be process analysis
• Project Status Reporting
• Business Analysis
• Technical Liaison Support
• Requirements Gathering
• Requirements Documentation
• Informatica Metadata Tool

PROFESSIONAL WORK EXPERIENCE:

Confidential, Tysons Corner, VA

Project Manager

Responsibilities:

• Assist with internal divisional policy and standard reviews and compile feedback/comments received from stakeholders.
• Develop weekly/monthly project status and performance reports and any required presentations;
• Track and monitor the progress of all project activities
• Support Risk Governance Director in the development of organizational dashboard to determine the effectiveness of strategies and initiatives along with monthly monitoring/updating
• Design and develop dashboards, scorecards, and reports using appropriate metrics to support the executive team
• Develop real-time capabilities to allow for generation of meaningful executive-level reports (e.g., heat maps, dashboards) and alerts.

Confidential, Washington, DC

Business Requirements Analyst

Responsibilities:

• Facilitated requirements sessions with senior business leadership--CIO, Directors and Project Managers) using business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
• Collaborated with developers/ SMEs to establish the technical vision and analyze trade-offs between usability and performance needs.
• Demonstrated ability to translate business process needs and objectives into requisite business and functional requirements.
• Supported the CIO in the review of memos, process documents, and projects artifacts for distribution to Business Units.

Confidential, Washington, DC

Business Operations Support / Project Manager

Responsibilities:

• Developed, maintained, and updated the intranet repository that houses project management resources.
• Identified roadblocks, and improve business operations processes/ systems to create alignment within the origination and implement solutions that enable the team to run in a predictable and efficient manner.
• Conducted presentations, brown bags, etc. on project management related topics to facilitate team and organizational growth.
• Led the compilation of lessons learned to inform future business process improvement efforts to strengthen internal performance.
• Created and presented high-quality communications, documents, and presentations to internal stakeholders.
• Oversee market research, data analysis, and the creation of reports/presentations detailing findings.
• Developed metrics for measuring the effectiveness of marketing initiatives to assess the ROI and value of the initiatives.
• Demonstrated the ability to perform as a leader of peers and junior team members of 1-3 staff.

Confidential, Washington, DC

Project Manager and Business Operations Support

Responsibilities:

• Provided PM support to Strategic Initiative efforts within Pricing & Execution-Whole Loan division.
• Provided risk management for the project to include maintaining a risk register and mitigation plan; follow up and escalate to management as appropriate.
• Wrote content for the program’s monthly newsletter showcasing the Program’s success/accomplishments and distribute to internal stakeholders.
• Developed strategic roadmaps in support of IT initiatives to assist the organization in measuring and attaining its goals and objectives.
• Managed Sprint teams’ deliverables—Release Burndown Charts, Sprint Burndown Charts— ensured accuracy and provided updates as necessary identify roadblocks and issues, and develop creative solutions through collaboration.
• Communicated project status and details to multiple management levels in management deck and enterprise reporting system.
• Maintained SharePoint repository on a Program and Project level.
• Supported quarterly "roadmap review" cycle which includes meeting with all IT programs, consolidating updates and preparing meeting materials for a quarterly roadmap review (i.e., review of the IT long-term plan).
• Demonstrated experience with Agile tools such as Rally (now known as CA Agile).
• Provided Sprint support and the process of consolidating team progress reports on velocity, burn up and burn down data.

Confidential, Arlington, VA

Project Manager

Responsibilities:

• Developed and maintained recurring program-level reports for management to support decision making.
• Assisted the client in creating and maintaining project schedules and program - level integrated master schedules using MS Project.
• Managed project plans, identified issues/risks and mitigation strategies, and provided regular status for senior leadership.
• Participated in cross-functional team meetings to align individual work-stream activities within the Integrated Master Schedule (IMS).
• Supported resource loading in MS Project Server to appropriately allocate resources to projects.
• Identified options for potential solutions and assessing them for both technical and business suitability and respond to questions.
• Supported Deloitte Consulting in their work for the Affordable Care Act Program Strategy and Integration Organization at the IRS.
• Conducted requirements analysis to determine the needs of a stakeholder and/or feasibility.
• Worked with stakeholders to define and develop user stories and acceptance criteria and workflow diagrams, as needed.
• Developed training and workshops for the Implementation and Testing organization on Change Requests (CRs) and Unified Work Requests (UWRs) and showcase the organization's process for assessing impacts for Change Requests and Unified Work Requests.
• Supported the implementation of a new Change Request (CR) Tracking Log tool and document management system.
• Supported the development of Training Manuals and Quick Reference Guides to support the IRS Testing Organization.
• Facilitated and participated in user acceptance testing (UAT); Analyzed feedback for communication to the development team.
• Developed knowledge transfer materials to train Implementation and Testing PMs and Test SMEs on the updated process for impacting a Change Request (CR) and simulate the completion of an Impact Assessment.
• Updated and maintain project plan to reflect progress on work-stream activities and project deliverables using Microsoft Project.
• Assisted in developing materials for workshops and knowledge transfer activities to help the client get from their current state to their future state, in time for the implementation of a new solution.
• Provided status updates for the Change Management work stream at weekly status meetings with client stakeholder.

Confidential, Arlington, VA

Program Analyst/Business Process Manager

Responsibilities:

• Supported DHA facilities division to improve the delivery of health services across the Military Health System.
• Participated in cross-functional team meetings to develop and implement business solutions and optimize operations.
• Spearheaded business process management system for the division which was established to strengthen enterprise standards, standard business processes, and performance measurement functions, helping to decrease variance across the business.
• Developed metrics to track and monitor the progress and performance of a variety of Division processes to improve efficiency.
• Demonstrated strong analytical skills, including the ability to understand and break down complex processes, develop process flows, and translate the processes into writing.
• Drove stakeholder (business owners and technical team) engagement to capture processes and requirements for business process management system initial features.
• Obtain requirements using interviews, document analysis, requirements workshops, business analysis, and task and workflow analysis.

Confidential, Reston, VA

Program Management Analyst

Responsibilities:

• Managed the Project Management Office (PMO) responsibilities for a portfolio of over 50 active projects, funded at over $20.3M.
• Provided project management analysis support to over 35 PMs and the Vice Presidents of company business sectors, including project profitability, project performance, estimates at completion, and project report generation in support of contractual requirements.
• Planned, led, and facilitated meetings and project reviews (formal and informal), with leadership discussing projects status, project key performance indicators for scope, schedule, quality, resource, and cost.
• Utilized SharePoint and Excel to create/manage metrics dashboard for each project’s SharePoint site; developed reports from dashboard data.
• Tracked and reported project issues and risks; Monitored progress and key milestones; Identified and mitigated risks and advised leadership.
• Prepared project plans and reports that facilitate upfront project labor, time/cost estimating, and tracking.

Confidential, Washington, DC

Business Analyst and Functional Tester

Responsibilities:

• Loaded & tested data in Systems Integration Testing (SIT) environment for Confidential Parcel Tracking Reengineering project.
• Utilized various testing tools such as Putty, Benthic, FileZilla, MQ Visual Edit, Informatica, Test Director; SQL.
• Recorded problems and issues in accordance with the project's problem and issue management plans.
• Worked with the application team to receive the application for testing and resolve any issues that arise out of the testing process.
• Informed the test lead of any issues that may affect the schedule, budget, or quality of the product or the testing.