PROFESSIONAL SUMMARY:

• Experienced Technical Project Manager /Operations Manager who can implement all aspects of project management.
• Lead and managed the overall Project from an IT PM perspective for Vendor Applications as well as Business Readiness aspects of the implementation of a new processing platform including the new Infrastructure / Platform across multiple branches and regions including several Service Delivery Partners (SDPs). Applications include a new Teller Platform and Item Processing. Managed the IT Infrastructure Implementation team and the System Architects.
• As a Project Manager in the SCO Branch capture system managed multiple components projects including:
• The Architecture and Infrastructure implementation.
• (JAD ) Joint Applicant Development sessions with over 15 years’ experience
• Business Functional and Technical Requirements gathering sessions and mentoring to BA’s on capturing of functional requirements and documentation of use cases
• The scope entailed large Infrastructure implementation in 80 branches with Disaster Recovery (DR) and Single Point of Failure Testing (SPOF). My role was to manage key stakeholders, Steering Meetings, develop project schedules, and all other aspects of the deliverables, implementation and execution strategies.
• On contract to a major financial institution company, evaluated and made recommendations to management regarding methodology, quality assurance, system re - engineering, security and disaster contingency planning. Designed Project Management Guidelines supplementing the internal methodology.
• Extensive experience working on Fiserv products with WEB.ASP as well as Java code applications
• Over 10+ years in large projects implementing the largest financial institutions in the world with a metric scorecard measurement of ninety-four percent rating.
• Have held multiple roles wearing multiple hats as a Technical Project Manager, Project Lead, business analyst, QA tester, application tester, Senior Product Services consultant etc.
• Have written project plans and TDD, Confidential and other auditing documentation on last three implementations and mentored other TPM on certain applications and processes including Dashboard for Risk and delivering the resume weekly for status updates.
• Over 25 years of check processing implementation experience including programming and bank operations including treasury management. Including ATM and Image check in today’s market technology
• Have provided consulting services for over the 10 largest banks in the country.
• Have recently worked with Branch Teller automation on Aperio platform to train and assist procurement in new document usage for CD/ IRA’s Time Deposits etc. including meeting with procurement for new system ticket utilization including float assignment, holds availability assigned per transaction along with money laundering electronic software and techniques to immediately identify fraud.
• Helped lead test team on multiple projects using Quality Center and Quick Test Professional

TECHNICAL SKILLS:

Languages: COBOL, Assembler, TSO ISPF, JCL & Utilities, FileAid, Comparex, CA7, OPC

DBMS & OS: CPCS, VSAM,MVS,Windows XP, DOS, Payments Director

Equipment: Confidential Mainframes, Confidential 3890 s, Unix 3890B/XP, NCR 7780, Confidential PC's, Windows Server, Bell & Howell Scanner, UT1000 Image Encoder, BancTec 4200, Unisys P1800, DP 500 RR & Power Encoder, SRM Retrieval ModuleManagement: Microsoft Project, Microsoft Word, Microsoft EXCEL, Microsoft VISIO, Microsoft

Tools: Exchange, SPFPC, EXTRA, ChangeMan, Endevor, Librarian, SMP/e, HPTS, CIPS, DMS

Packages: Check Solutions and Vector packages.

Confidential: CPCS, Payments Director, Enhanced system manager (ESM) ETUT

Carreker: Automated Cash Letter System (ACLS), Branch Truncation Manager (BTM), CASH, Checklink, Check Image Retrieval (CIR), Extract, Float Analysis System (FAS), Float Pricing System (FPS), High Level Language (HLLSERV), Job Submitter (JOBS), Low Speed Kill List (KILR), Multibank Settlement, MICR Plus, Multisite Utilities (Banner, Guardian, ICRE/MCRE Bank Selector (IMBS), Print Control, Supervisor), Non-MICR, Online Reconcilement System (ORS), Sort Evaluator/Simulator, Sort Pattern Generator (SPG), Sprayer, String Deletion Utility (ZOOM), Superfiche, TRAK, XP/Stat, XP/Toolkit

Conix: Cash Letter Automation System (CLAS), Electronic String Generator (ESTG), MICR Utilities (MUTIL), Online String Inquiry System (OLSI), Online Reconcilement and Balancing System (ORBS), Sort Pattern Inquiry System (SPIS), Sort Pattern Management System (SPMS), String Manager (STGM), Control Machine (TCM)

Fiserv: Source Capture Optimization (SCO), branch capture, Nexgen

Fidelity/Metavante VectorSGI: Vector: Sort (3, 3000), Vector: Capture, Vector: Returns (5), Vector: Adjustments (4), Vector: ECP (VEPS), Vector: Inquiry, Vector: Reporting (TAS, 10)

Microsoft: Suite 2003, 2007 and 2010Panini and Unisys: Scanner technology, Unisys NDP and sorters DP1100 image transport. Office Communicator, web-ex, Outlook

Argo: Teller Express branch capture

Telecom: Avaya hardware and Software install, IVR upgrade for Integrated Voice Response

Jira: Agile methodology and Scum Master

PROFESSIONAL EXPERIENCE:

Confidential, Buffalo, New York

Technical Project Manager

Responsibilities:

• Project Manager to implement new all-in-one applications system with use for various products for mortgage and DDA systems as well as, compliance and interface feeds
• Meet with business management to identify and capture business needs as well as document change requests, issues and risks
• Provide status report to senior management in common green, yellow and red status
• Agile methodology utilized
• Created user stories for velocity reporting
• Created four blocker for reporting up on project status
• Held weekly stand-up meetings with other members of the senior management to inform the management of the project spend and cost
• Scrum utilized in some side-off development
• Held meetings for Confidential review and made all updates in the CA PPM system

Confidential, Buffalo, New York

Technical Project Manager

Responsibilities:

• Project Manager to implement new all-in-one applications system with use for various products for deposits, treasury banking, compliance and interface feeds
• Meet with business management to identify and capture business needs as well as document change requests, issues and risks
• Provide status report to senior management in common green, yellow and red status
• Interviewed BAs for analyst positions and recommended hire for proper candidates
• Mentored and created task assignments for existing and new hires in Microsoft project application
• Developed work flow diagrams for existing processes and future state processes
• Held weekly stand-up meetings with other members of the senior management to inform the management of the project spend and cost
• Followed water fall on some projects and also agile process for work streams in development methodology and testing
• Scrum utilized in some side-off development
• Collected and provided 100, 30 and 10 percent estimates in different phases of the project
• Kept cost within a 2 percent variance in overall cost
• Held meetings for Confidential review and made all updates in the CA PPM system while suggesting CA PPM improvements for upgrades
• Led a team of over 100 resources from cradle to grave

Confidential, Salt Lake City, Utah

Technical Project Manager/BA Interface Analyst

Responsibilities:

• Project Manager to implement new all-in-one applications system with use for various products for deposits, treasury banking, compliance and interface feeds
• Meet with business management to identify and capture business needs as well as document change requests, issues and risks
• Provide status report to senior management in common green, yellow and red status
• Interviewed BAs for analyst positions and recommended hire for proper candidates
• Mentored and created task assignments for existing and new hires
• Developed work flow diagrams for existing processes and future state processes
• Held weekly stand-up meetings with other members of senior management
• Followed agile process for work streams in development methodology and testing
• Scrum utilized in some side-off development

Confidential, MI

Technical Project Manager

Responsibilities:

• Project Manager to implement new Cost Settlement system integrated with MMIS and SOM
• Suite Methodology utiized Facilitated requirement and design sessions.
• Responsible for requirements, scope management, design solutions and implementation as well as new Statement of Work
• Set direction for the business team by designing and creating business process flow diagrams and timeline diagrams
• Cost Settlement technical and business areas Covered Business areas of School based Services, Clinics, Hospitals, Local Health Departments and Pool Payments
• Education, Rural Access Incentives, Cost Settlement Accrual Reports.
• Provided technical guidance to off shore partner
• Provided normal artifacts for the project
• Responsible for two large projects processing through CMMI for certification
• Many years of agile and scrum methods used including on this project

Confidential, MI

Technical Project Manager

Responsibilities:

• To provide technical leadership to the Data Governance team and to the data warehouse teams.
• Primary responsibility was to provide status to Senior Leadership on the overall project from a requirement, Design, Development and Testing perspective
• Met with the Sr. Manager of the OCM to help identify needs as the system transfers to the operations team.
• Held weekly meetings to obtain estimates from the applications SME’s
• Met weekly with the Project teams to identify procedural requirements
• Held weekly meetings and met with all vendors on several occasions to determine the plan flow as well as document Risks, action items and issues to have continual follow up for closure to keep the project in a traffic light green status as well as provide weekly dashboard to the Governance management team
• Attended weekly all hands meeting and provided a power point slide on the on goings of the project
• Opened Change Requests to receive approval on Scope, schedule or budgets requests
• ChangePoint Resource tool utilized to allocate resource needs

Confidential

Technology Lead/ Project Manager

Responsibilities:

• Was responsible for four projects to provide process and OCM for four separate channels and implement third party software
• Held weekly meetings to obtain estimates from the applications SME’s
• Met weekly with the Project teams to identify procedural requirements
• Held weekly meetings and met with all vendors on several occasions to determine the plan flow as well as document action items and issues to have continual follow up for closure to keep the project in a green status
• Attended weekly status meetings and provided status reporting

Confidential

Technology Project Manager

Responsibilities:

• Responsible for over 50 components to install and deliver server and third party software
• Held weekly meetings to mitigate the risk on an ongoing basis and provide status updates to senior management
• To meet weekly with the Infrastructure team to identify hardware requirements and procurement of servers
• Created the overall project schedule with over 1200 lines of tasks, milestones and deliverables
• Gathered technical requirements for technical design document on batch mainframe and server based technology along with mobile communication
• Held weekly planning session to move to closure
• Scrum the iterative and incremental process was used as the methodology for software development
• Updated Clarity daily/weekly with status updates

Confidential

Technology Lead/ Project Manager

Responsibilities:

• Was responsible for over 10 simultaneous projects to install and deliver server and third part software
• Held weekly meetings to mitigate on an ongoing basis and provide CR’s PR’s and IR’s while providing production support
• To meet weekly with the Infrastructure team to identify hardware requirements
• Held weekly meetings and met with all vendors on several occasions to determine the plan flow as well as document action items and issues to have continual follow up for closure to keep the project in a green status
• Mentored and trained BSAs/BA’s oncoming PM’s on the process for reporting while speaking to the status to the Senior PMO weekly

Confidential

Technology Lead/ Project Manager

Responsibilities:

• Scrum the iterative and incremental process was used as the methodology for software development
• Was responsible for the project to have multiple drops of code and defect review for resolution
• Held weekly meetings to mitigate on an ongoing basis and provide CR’s PR’s and IR’s while providing production support
• To meet weekly with the Infrastructure team to identify hardware requirements
• Held weekly meetings and met with all vendors on several occasions to determine the plan flow as well as document action items and issues to have continual follow up for closure to keep the project in a green status
• Mentored and trained BSAs/BA’s oncoming PM’s on the process for reporting while speaking to the status to the Senior Director weekly

Confidential

Technology Project Manager

Responsibilities:

• Was responsible for the project plan development and stage gating milestones, using the IDM methodology to provide gives and gets and high level milestone view for fast and easy reporting to ensure the project remained in a one step ahead approach
• Held monthly risk meetings to mitigate on an ongoing basis
• To meet weekly with the Infrastructure team to identify hard ware requirements including but not limited to the NFRW the RA the AAO documents as well as other required documentation
• Held weekly meetings with multiple PM’s in the US and Canada to provide and receive status on ongoing inter-dependencies
• Held weekly meetings and met with all vendors on several occasions to determine the plan flow as well as document action items and issues to have continual follow up for closure to keep the project in a green status
• Mentored and trained BSAs/BA’s oncoming PM’s on the process for reporting while speaking to the status to the Senior Director weekly
• Updated budget for internal employees/contractors and vendors for hours worked on the project as well as the travel expenses
• Scrum the iterative and incremental process was used as the methodology for software development

Confidential, MI

Project Manager

Responsibilities:

• Agile methodology for software development utilized
• Ability to assess problems and meet with project managers to provide a status of the overall project by a color code
• To mentor and make suggestion on risk to mitigate solution time
• Build a work stream that could be measured and reported in a weekly resume
• To meet weekly with the core team on recommended and documented changes in a living project plan in Clarity and MS Project
• Held weekly meetings with multiple PM’s to provide and receive status on ongoing inter-dependencies
• Met with all vendors on several occasions to determine the plan flow as well as document action items and issues to have continual follow up for closure to keep the project in a green status
• Mentored and trained oncoming PM’s on the process for reporting while providing the two week look ahead of tasks that may be running late or starting late

Confidential, MI

Technical Project Manager

Responsibilities:

• Ability to assess problems and solve them with a strong sense of urgency
• Analytical and creative thinker
• Client-oriented (internal and external)
• Ability to motivate team to work together in the most efficient manner
• Flexible during times of change
• Able to communicate with all levels of the organization and ability to deliver sensitive/difficult information tactfully
• Has a good technical understanding of the system he/she represents and how it impacts the business
• Able to handle multiple aggressive deadlines and juggle responsibilities
• Agile methodology for software development utilized
• Test management on a global scale to ensure all applications are included in testing for Unit, SIT and UAT testing plans and scripts.
• Responsible for collecting an all - inclusive Tech design documentation and changes to convert Check, Safe box, Cash Vault, Rebranding and RBC tracks form for Sterling and Bank of the Hills conversion.
• Mentored five BA’s and PM’s to assist in System Requirement and Business Requirements.
• Utilized the development life cycle methodologies including PEMBOK.
• Set up Technical project Plan and communicated testing dates for each Mock cycle up to conversion date. Tracked defects with pass and fail status to all levels of Management.
• Engaged with vendors to coordinate changes needed as well as data retention and contract recommendations.
• Met weekly with technical and operations Sr. VPs to provide project status with color coded system (Green, Yellow and Red).
• Met weekly to provide report status to Stakeholder and Steering committee

Confidential, FL

Project Manager

Responsibilities:

• Commercial off-the-shelf (COTS) products provided by Fiserv as well as FIS were deployed
• Responsible for sending out agenda for weekly stakeholder meetings.
• Implementing Remote Branch Capture platform
• Mentored Corporate officers to install and use of Treasury merchant capture product
• Isolated controlled disbursement items for earlier presentments for availability for Treasury
• Managed the testing aspects for new software Treasury merchant upgrade
• Identified tasks and wrote project plans in MS project and put them on SharePoint for vendor and Bank staff viewing.
• Held multiple management meetings with teams including Risk, Compliance, Info Security and Auditing.
• Held several meetings with COO to discuss status of the overall project.
• Held internal meetings with Market Presidents and Senior Vice Presidents of Item processing for procedure writing and software deployment.
• Held meetings for back office exceptions, returns and chargeback testing and assisted in newly designed workflow

Confidential

Sr. Product Consultant/ Project Manager

Responsibilities:

• Developed Software Requirements and Specifications
• Commercial off-the-shelf (COTS) products provided by Fiserv
• Tested and Documented Procedures for Canada’s T.E.C.P Project
• Created New Documentation for Fiserv SCO Product including the User Manual
• Tested and Trained Staff in New Scanner Technology for Chase/Wamu Conversion
• Performed various Lead Roles throughout the Chase/Wamu Conversion Process
• Acted as Implementation Lead Publishing Implementation Plan, Impact Documents, Documented and Tracked Post Implementation Issues and Lessons Learned.
• Directed In-house Staff and Other Consultants on Implementation Tasks
• Gathered, Tracked and Distributed Test Decks, Files and Results for System and Acceptance Testing
• Mentored Various Staff Members on How to Validate Test Results
• Interfaced with In-House Turnover Packages and Security Systems when Required
• Agile methodology for software development utilized in certain development teams