SUMMARY:

• Over 11+ years of diverse experience in IT Industry as Business analyst with a focus on Banking, Insurance, AML & Sanctions, KYC, Monitoring & Screening, Anti - Financial Crime (AFC), Compliance Technology
• Conversant with all phases of Software Development Life Cycle (SDLC), involving initiation, system analysis, design, development, testing and implementation. Using Waterfall & Agile methodology.
• Project Management Professional (PMP) certified, performed tasks in Project Management, Cost Budgeting, Quality Management, Test Planning, UAT, User Training, Estimated activities, Managing project team, change control management.
• Knowledge of AML guidelines & OFAC requirements. Experience in working in AML division in various banks.
• Lead global teams located offshore and onshore. L3 Production Issues, Requirement/scope review, Estimation Review, Risk Assessment, Application management.
• Worked as Change Agent in implementing agile practices across the portfolio of applications. Coached teams in transitioning from waterfall to Agile. Coached teams to implement scrum framework.
• Facilitated Release Planning, Sprint Planning, Story Grooming & Sprint Retrospective sessions.
• Facilated daily scrum calls for the teams. Owned the Scrum story board.
• Facilated Product Backlog refinement calls and also coached teams to get more clarity on requirements.
• Coached testing team to improve test coverage in scrum model by writing more test scripts.
• Manage a cross functional team of 9 resources with Daily stand ups, and all scrum ceremonies to prioritize, business critical tasks and helped in removing impediments.
• Work with product owners & SME to groom backlog issues and prioritize mission critical stories
• Check Burndown chart and monitor velocity for consistent and quality deliverables in a Scrum environment.
• Implement Issues Tracking in Jira & Confluence Horizon to effectively track impediments against user stories
• Collaborated with business and PO to prioritize, plan and complete mission critical project tasks
• Enforce Principles to Agile/Kanban teams to stick to expected velocity for monthly sprints
• Open & Close Iterations, updating Agile weekly deck, participate in Go-NoGo calls for Releases
• Maintain Release & Bundle / Component Version details in Confluence
• Strategy and Outcomes (KPI identification, facilitation and tracking)
• Scoping, Architecture validation, Discovery
• Estimation, Costing, Staffing
• Program Management

TECHNICAL SKILLS:

Business Skills: Business Process Analysis and Design, Gap Analysis, Impact Analysis, Requirement Management

Project Management: Project Plan, Project prioritization, sequencing of deliverables, Cost estimates, Budgeting, Scope management, Schedule management, Quality management, Stakeholder Engagement, Customer engagement

Methodologies: Kanban, Waterfall, Agile

Web Application Platforms: MS SharePoint, Business Objects, IBM BPM

Requirement Management Tools/BPM: Power designer, Rational Rose, MS Visio, IRise Studio

Databases: MS SQL, My SQL MS Access, Oracle

Languages: Java, .Net, XML, Web Services

Graphics Tool: Smart Draw, Snagit, JustinMind Prototype, Balsamiq tool.

Defect Tracking Tools: Silk Central, Bug Zilla, Jira

Microsoft Office Suite: PowerPoint, Word, and Outlook, MS Project

CRM Tool: Salesforce

Client onboarding Tool: APPWAY

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master/Project Manager

• Working as an intermediary between Line of Business (LOB) and development team by assisting the business in identifying, understanding and documenting their business needs and development team in understanding & clarifying requirements.
• Implemented Scrum Framework for new book of work and slowly introduced BAU waterfall activities to the new framework.
• Streamlined current processes by assigning ownership of existing documents/processes to committee members to ensure accountability.
• Planned multiple releases for increments across multiple applications. Also closely tracked progress of sprints through burndown chart.
• Interacted with the Business Users multiple times in a sprint to get all clarifications and also to discuss and impediments faced by teams.
• Created a focused escalation matrix to resolve issues in minimal time.
• Conducted standup calls daily to ensure that team is following the new framework. Advised and coached the team on how they can leverage scrum principles to get more clear understanding on the stories.
• Conducted Story Grooming sessions with Product Owner to ensure movement of stories across the board.
• Reviewed artifacts: FRD (Functional Requirements Document), BRD (Business Requirements Document), HLD ( High Level Document)
• Reviewed affiliate artifacts: Use Cases, Activity diagrams, Sequence diagrams and Interaction diagrams using MS Visio.
• Performed GAP analysis by detailed review of the existing system and evaluating how the system enhancement will improve the business capabilities
• Improved L3 support and L2 support processes by redefining the SLA and timelines to respond.
• Improved business communication by adopting a culture of documentation & signoffs.
• Facilitated all aspects of the scrum framework, including sprint planning/sprint estimation sessions, product backlog sessions, daily scrum meetings, product demos, sprint reviews and sprint retrospectives. • Supported and consulted product owner in developing, maintaining and grooming product backlog. • As Scrum Master maintained the iteration board, sprint backlog, velocity charts and burn down charts • Provided reports and other documentation on projects to client and internal staffs, as needed.

Confidential

Project Manager

• Served as a liaison between Business Team and the development team by assisting the business in identifying, understanding, and explaining their needs to development team.
• Reviewed all User Stories every month consisting of Service, Sales and Marketing clouds.
• Defined the scope of projects in collaboration with senior management and engineering team, Tech refresh & Cloud Disaster Recovery
• Created detailed workflows which identifies and sequences the activities through Milestones & Tasks in Sales force
• Determined the resources (time, money, equipment, etc.) required to complete the project
• Reviewed the project schedule with senior management & revised timelines as required
• Managed meetings with clients & project personnel to update on progress, discuss & resolve concerns and determine next steps
• Ensured that the project deliverables are on time, within budget and at the required level of quality
• Documented and evaluated the outcomes of the project executing compliance mandated projects like Embargo Compliance. Designing Compliance reports and automation of reports to be sent to compliance departments.
• Executed Integration APPWAY & Salesforce, where Salesforce is the master source of Data.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Worked on User Management in SFDC by creating Profiles, Roles based on Organization role hierarchy.
• Defined and refined Data mapping files for Data migration. Worked on Data Scrubbing process.
• Assisted in User Acceptance Testing (UAT) to ensure all support to business users.
• Key role in masking & wiping data in sandboxes.Created and managed project templates, requirement types and traceability relationships.

Confidential

Engagement Manager/Business Analyst

• Managed the project execution (requirements to rollout) for various maintenance upgrades of the Customer's
• Transaction Banking Services’ Sales Platform (Siebel CRM) .Key enhancements included downstream integration of the system with Customer Servicing department & creation of customized Product Configurator.
• Led global team for a 20million annual project for standardizing production support across function.
• Led the team in requirements discussion, gathering & documentation for strategic projects like Banking
• Evolution which involved modernization of the user experience of the Corporate Banking Portal. Managed the
• Project Life Cycle for specific modules - Inquiries redesign & Client Reporting. Activities involved in binding scope, budgeting, resourcing, milestone planning, phase-wise execution using SDLC, Project governanceRelease/rollout. Also set up L3 Support team for subsequent maintenance releases, Non-functional changes such as high volume, batch requirements etc.
• Led a team of Technology and Domain SMEs to prepare the requirements documentation and High-level functional blueprint for a Centralized Entitlements Systems geared to cater to the Authorization, Authentication
• Involved in analysis and creating functional blueprint for a strategic I/O based System to Provide proactive/predictive insights & warnings on possible reconciled Trades. Worked with business and Technology stakeholders to define expected outcomes from the system.

Confidential

Business Analyst

• Experience in integrating & implementing Credit Card Origination system for KMB
• Designed Underwriting processes & Background check process for KMB Credit cards
• Interacting with business users, understanding their business processes, understanding their current IT systems to facilitate customization process.
• Gathering requirements for business definition Interacted with internal users, developers and Management to get a better understanding of business processes.
• Created business requirement document (BRD), Documented the overall process as well as functional and non-functional requirements, assumptions and out of scope items.
• Prototyped the KCCS (Kotak Credit Card System) application, providing screen shots/artefacts for better visualization.