OBJECTIVE:

A management position in an IT organization where I can contribute to the attainment of it’s strategic goals and effectiveness by applying my experience and knowledge in effectively managing and executing tactical IT projects and programs.

SUMMARY:

• Seasoned and hands - on technical manager with over 20 years of IT experience in a consulting and permanent employment environment with extensive experience implementing cutting edge enterprise, and global systems.
• 15 years of IT management, project/program management, and personnel ManAgement/administration, 12 years of combined experience in applications programming, systems design and systems analysis.
• Results oriented; confident in making on-the-spot decisions.
• Strong partnership/relationship skills
• Self directed & flexible to change
• Excellent communications (verbal and written), inter-personal and business relationship management skills.
• An effective leader with strong customer service focus.
• A team player, flexible, detail oriented, with a proven track record in successfully: overseeing, coordinating, multiple system development and application support programs, delivering on time within budget.
• Strong process discipline and experience with project management (PMI), development methodologies - SDLC (Waterfall, RAD, AGILE), and QA/QC
• Well organize, detail oriented, effective in planning, scheduling, monitoring, and successful in timely implementation of projects and programs.
• High sense of accountability and responsibility
• Candid and forthright- able to face difficult issues head on, not afraid of challenging senior management
• Able to set and achieve strategic goals, and work well under pressure.
• Strong technical, analytical and problem solving skills.
• Talent for picking the right person for the job.
• Ability to interact with all levels of staff and upper management in both business and technical areas
• Prepared annual budget, performance plans, project expectations and wrote performance evaluations for project personnel.
• Successfully planned, organized staffed and oversaw new development projects for implementation of Web based, Client/Server and Mainframe applications.
• Good working knowledge of PMI project management principles, methods and techniques.
• Proficient in use of effective (clear and consistent) communication tools such as: RACI Charts, project status (weekly/monthly) to projects team, project stakeholders (Business, IT, executive level), Program/Project portfolio dashboards
• Able to thrive when given a wide degree of latitude to manage projects.
• Excellent communicator and people leader; positive attitude and ability to work with variety of personalities
• Able to tailor communications to executive management, as well as team members
• Able to build relationships and alliances across the organization
• Able to establish and sustain partnership with business and IT staff
• Established work plans and schedules (using MS Proj., ABT Workbench) for phases of projects in accordance with time constraints and budget.
• Experienced in: procurement, contract negotiations (pricing, licenses & discount structure) invlolving corporate legal counsels, development of SLAs for software, telecom and hardware with VARs and major vendors such as Confidential, HP, CISCO, AT&T and ORACLE
• Experienced in system implementation and support (medium to large scale)
• Experienced in managing QA (process & Standards) and QC (testing) functions.
• Experienced in defining, establishing and improving various IT processes and methods using the SEI CMM approach.
• Effective people management, organizational, planning, communication and coordination skills.
• Experienced in managing off-shore resources.
• Experienced and knowledgeable in vendor contract preparation and negotiation.
• Experienced in managing department budget and personnel forecasting
• Experienced in Vendor Management and Software Procurement
• Facilitated and guided a re-engineering lab team of business and IT analysts in the business process analysis and re-design using the CSC Catalyst methodology.
• Coordinated the documentation, implementation and training of users for the newly established business procedures.
• Supervised and coordinated the design, development and testing of new automated systems to support the re-engineered processes.
• Proficient and accomplished in Process Improvement (SEI/CMM Approach), Business Process Re-engineering, the use of Information Engineering (methodologies and Case Tools), Quality Assurance and Quality Control processes, tools and techniques.
• Developed complex data models, process models, data flow diagrams using analysis case tool sets such as ADW and TI's IEF for new systems.
• Performed systems analysis in a structured environment, elicited and documented user requirements and wrote program design specifications using methodologies such as CSC Catalyst, McDonnell/Douglas' STRADIS, Yourdon, Gane and Sarson, Warnier/Orr.
• Implemented and enhanced document management and content management systems such as FileNet's document imaging systems, Documentum, Verity's Full Text Retrieval system and CALERA's OCR engine as solutions to business requirements and problems.
• Good working knowledge of client/server and web based document capture and OCR/ICR applications such as Filenet, Documentum, Kofax, Scanoptics, and Teleform
• Experienced in Planning, Organizing, and Staffing an QA (process Improvement)/ QC (Testing) team.
• Proficient and current in QA/QC tools and techniques.
• Planned, organized, and resourced a disaster recovery program.
• Planned, selected and recommended a disaster recovery site.
• Determined and procured hardware and software licenses for a disaster recovery site.
• Working knowledge in the implementation and usage of SDLCs such Cooper’s & Lybrand Summit-D and Rational Software’s RUP methodologies and tools.
• Designed, developed, and implemented systems using relational (DB2, SYBASE, ORACLE), Hierarchical (IMS DB), and network (TOTAL/SUPRA, DATACOM) DBMS in Mainframe and Client/Server platforms.
• Designed, developed, tested and implemented mainframe applications using COBOL, COBOL II, PL/1, CICS & IMS in an on-line and batch environments.
• Experienced in Developing and supporting various business applications such as: Financial (HR, Payroll, Purchasing), Banking (Electronic Banking System), Stock Brokerage (Customer Billing, HR, Payroll), Mutual Fund (Transfer Agency, Customer Service).
• Adept in developing, testing and implementing Mainframe, Client/Server and WEB based applications.

TECHNICAL PROFICIENCY:

Languages: XML, JAVA, Oracle PL/SQL, ANSI SQL, IMS DL/1,COBOL, COBOL II, PL/1, FORTRAN, Assembler( Confidential ), C, SAS, Mark IV

Special Tech/DBMS: Documentum, FileNet (Document Imaging), Sybase,Oracle7, DB2, CICS, MS SQLServer, IMS DB/DC, ADR Datacom, TOTAL, VSAM

Operating Environments: SUN Solaris, Confidential AIX, MS Windows NT 98 95, OS/2, Confidential 3090 (MVS/XA), Confidential 303x (MVS), Confidential 43xx (DOS/VSE), Confidential 9370 (MVS), Confidential PC's (DOS), Honeywell 6000.

Prod Tools (Mainframe): TSO ISPF/PDF, Panvalet, TELON, Fileaid, Intertest, ROSCOE, CMS, CEDF, SPUFI

Prod. Tools (PC): ABT Project Workbench, MS Project, Planview, Primavera, ADW, TI IEF, MS Confidential, Excel, WordPerfect, MS Access, DataEase

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Preparing weekly & Monthly project status reporting and communication of project issues to stakeholders and IT management
• Coordinating cross-functional communications, between the business users, IT and QA.
• Initiating, planning, executing, controlling, deploying projects using Planview.
• Ensuring completeness of all EPM (Enterprise Program Management) deliverables and securing approval from Release management, QA, stakeholders and senior management.
• Planning and facilitating step by step tasks on production implementation day

Platform/Architecture: Web based, Client/Server, Websphere, MS Sharepoint, Sun Solaris, J2EE Dev. Environment, Windows 2000 Server, SQL Server 2000, SMS 2.0, Exchange Server 2000, ISA Server 2000, Oracle, Confidential Mainframe, Planview, MS Office, MS Project Server

Confidential

Project Manager

Responsibilities:

• Successfully managed/executed multiple concurrent projects (14 projects) for enhancement of Visa’s U.S. credit authorization system within the Visa Europe’s new credit card authorization programme.
• Initiated, planned, executed, controlled, project deployment.
• Planned, allocated, managed local and off-shore resources
• Facilitated and SPOC for vendor communication and negotiation
• Planned and executed software procurement
• Coordinated cross-functional communications, between the business users, IT and QA.
• Developed and delivered project status reporting to stakeholders and IT management
• Coordinated QA and user acceptance testing (UAT)
• Communicated project issues and elicited requirements from off shore project team.

Platform/Architecture: Web based, Client/Server, Websphere, MS Sharepoint, Sun Solaris, Windows 2000 Server, SQL Server 2000, SMS 2.0, Exchange Server 2000, ISA Server 2000, Oracle, Confidential Mainframe, MS Office, MS Project Server

Confidential, Orange, Ca

Project Manager

Responsibilities:

• Succesfully managed a project portfolio (11 projects) for legacy ( Confidential Mainframe) and Web (Marketing/e-Commerce) maintenance/enhancement.
• Initiated, planned, executed, controlled, and deployed projects in matrix environment
• Coordinated cross-functional communications, between the business users, PMD (Product Management Dept.), IT and QA.
• Ensured delivery of a high quality business requirements document by PMD
• Coordinated QA and user acceptance testing
• Updating the project dashboard weekly and the portfolio dashboard monthly
• Met with project stakeholders weekly to give them status and escalate unresolved issues
• Prioritized the project portfolio monthly with the user executive oversight team
• Implemented projects using traditional and agile methodologies.
• Planned, resourced and implemented MS Project Server 2007 as part of PMO process improvememnt program.
• Conducted a lessons learned session with the project team.
• Negotiated contracts, and procured new 3rd party software
• Maintainance and executed process improvement program for the PMO project delivery process.

Platform/Architecture: Confidential Mainframe, Web based, Client/Server, .Net, J2EE, RIA, Windows 2000 Server, SQL Server 2000, SMS 2.0, Exchange Server 2000, ISA Server 2000, Teleform, Confidential Pick DB, MS Sharepoint, MS Office, MS Project

Confidential, Honolulu, Hawaii

Product Manager

Responsibilities:

• Successfully managed and completed the Program ($5M+, 3 yrs, 13 projects) for the company’s Document, Imaging, and Content Management initiative.
• Succesfully managed and Implementated Documentum 5.2 suite of products and customized features including it’s hardware infrastructure ($2M+)
• Managed the enhancement, maintenance and production support of 11 Claims Processing, Enrollment, Membership, medical billing, Internet(e-Commerce)/Intranet and Document Management, CRM (ACT ) applications in a matrix environment.
• Functioned as the single point-of-contact for all production problems and support issues.
• Prepared annual budget which includes anticipated projects (enhancement and new), annual software support & maintenance, projected quarterly resource needs.
• Reviewed and approved project plans, user requirement, design documents and hardware architecture. Responsible for planning, scheduling, and keeping the software and hardware current.
• Responsible for ensuring that the imaging, document and process management processes is SOX and HIPAA compliant.
• Responsible for managing off-shore resources.
• Responsible for DR program of assigned applications and it’s associated infra structure, ensuring that the process and procedures are up to date and excuting the DR test annually.
• Coordinated Systems and user acceptance testing
• Provided performance evaluation of IT resource assigned to projects. managed vendor relationship fo various 3rd party vendors like EMC, Documentum, Confidential, Microsoft

Platform/Architecture: Web based, Client/Server, Websphere, Documentum (Application Builder, Webtop, Content Server, Site Caching Services, Content Rendition Services, Workflow Manager, Web Publisher), Kofax, Teleform, Scanoptics Document Capture and Retrieval, Sun Solaris, J2EE Dev. Environment, Windows 2000 Server, SQL Server 2000, SMS 2.0, Exchange Server 2000, ISA Server 2000, Oracle, Confidential Mainframe, Planview, MS Sharepoint, MS Office, MS Project

Confidential, San Ramon, CA

Senior Consultant

Responsibilities:

• Outcome Base Management Program (Information Services Department)
• Provided guidance and consultation in the implementation and use of project management and systems development methodologies.
• Led the evaluation, procurement, and implementation of Summit Ascendant (a System Development and project management method and tool from PriceWaterhouse Coopers).
• Mentored the project managers in the use of industry standard project management practices (i.e. project initiation, planning and top down estimating using function point analysis).
• Electronic Document Management System - the objective of the project is to convert the Human Services social workers casefiles from paper to electronic files and implement an automated workflow for the caseworker.
• Developed and secured stakeholders approval of the Project Charter, and System Prospectus (requirements document), planned and scheduled the project initiation (project planning & kick-off) and requirements analysis phase.
• Workload Analysis (Case Management) Project - the objective of this project is to implement a process to measure productivity of caseload workers and use the metrics to establish a standard workload and forecast manpower needs of the agency. Developed and secured stakeholders approval of the Project Charter, and System Prospectus (requirements document), planned and scheduled the project initiation (project planning & kick-off) and requirements analysis phase conversion of casefiles from paper to electronic files.
• Responsible for DR & Y2k programs of assigned applications and it’s associated infrastructure, ensuring that the process and procedures are up to date and excuting the DR test annually.
• Alcohol & Drug Data System Re-design - the objective of this project is to replace the existing disparate system of data collection and reporting system. Developed and secured stakeholders approval of the Project Charter, and System Prospectus (requirements document), performed cost/benefit analysis, planned, and scheduled the project initiation (project planning & kick-off) and requirements analysis phase conversion of casefiles from paper to electronic files.

Platform/Architecture: Client/Server, Documentum, Web based Document Capture and Retrieval, Sun Solaris, J2EE Dev. Environment, Windows 2000 Server, SQL Server 2000, SMS 2.0, Exchange Server 2000, ISA Server 2000 , Oracle, Confidential Mainframe, MS Office, MS Project

Confidential, San Mateo, Ca

Senior Manager

Responsibilities:

• Managed and oversaw Transfer Agency QA/QC, Document Imaging Infrastructure, and Enterprise System Development Methodology Teams.
• Managed the imaging and content management system implementation team (of 7 FTEs and 7 vendor consultants) in Planning, Organizing and Implementing a multi-site Imaging Systems (Sungard PowerImage and Filenet) and Infrastructure (Hardware and Software) for Confidential Templeton Investments.
• Converted the SunGard PowerImage system into Filenet imaging system, which involved application and data conversion.
• Planned, organized, staffed and consolidated the multi-site TA QA/QC teams to serve the testing needs of the Global Transfer Agency’s domestic and international system development teams.
• Developed and defined the QC processes incorporating lessons learned and industry QA/QC best practices. Implemented tools to automate testing.
• Directed and managed a multi-site (San Mateo, Sacramento & St.Pete Florida) team of 18 employees and contractors that performs independent testing of TA systems.
• Directed the planning, organizing, equipment procurement and equipment installation of a multi-site enterprise wide Y2K testing lab.
• Planned, organized, performed cost/benefit analysis, procured hardware and software, negotiated with vendor for a disaster recovery site.
• Managed the off-shore development team.
• Managed and oversaw a team (of 4 FTE and 3 consultants) tasked with the selection, implementation of an SDLC ( C&L Summit-D, RAD, JAD) in the IS&T (Information Systems & Technology) dept. Used the SEI CMM guidelines in the methodology implementation.
• Managed the contract negotiation,procurement and implementation of Rational Software’s RUP methodology and it’s associated toolset (Suite Enterprise, Clearcase, Reqpro, Rose, Test Manager, Clearquest).
• Oversaw and lead the evaluation of a RUP pilot project.
• Prepared and negotiated contract with vendors.
• Wrote annual performance plans and appraisals for project managers, reviewed and approved the performance plan and appraisal of employees.
• Developed and tracked annual budget.

Platform/Architecture: Web based , Client/Server, VB Applications, Windows NT Server 4.0 SP4, SQL Server 7.0, SNA Server 4.0, SMS 2.0, IIS 4.0, Exchange Server 5.5, Proxy Server 2.0, Index Server 2.0, Transaction Server 2.0, Internet Explorer 5.0, FileNet Intranet based Document Capture and Retrieval, SunGard, Sun Solaris, COBOL/IMS DB/DC, CICS/VS, Compaq/NT, Oracle, Sybase,WinRunner, LoadRunner, Planview, MS Office, MS Project

Confidential, San Bruno, Ca

Senior Consultant

Responsibilities:

• Established the Quality assurance function within the CSD division.
• Developed a problem and change management process to control software changes and minimize install problems.
• Evaluated, selected and coordinated the Installation of a vendor problem and change management software ( Confidential 's InfoMan and ChangeMan) to support the new process.
• Managed the analysis, design and implementation of a project tracking system for the Finance Dept.
• Planned, organized and staffed the QA team (of 8 FTEs).

Platform/Architecture: Confidential 3090, Mainframe CICS, IMS DB, COBOL.

Confidential, San Francisco, Ca

Senior Systems Engineer

Responsibilities:

• Managed the implementation of enhancements and production support tasks for a payroll/personnel (M&D Millenium) system.
• Supervised the activities and developed work schedules for 5 programmer analysts.
• Oversaw the user requirement definitions for the re-design of the customer statement system.
• Developed and tracked the work plan for the development and implementation of the re-designed system.
• Led the requirements definition, customization, conversion of M&D Millenium to Peoplesoft HRMS.

Platform/Architecture: Confidential 30XX, Mainframe CICS, IMS DB, DB2, COBOL.