EXPERIENCE SUMMARY:

• MBA graduate with PMP (Project Management Professional) certification and over 15+ years of rich experience in Product, Project Management, IT solution implementations, Migration, Integration & Operations Management in various domains including Cloud solutions, Big Data Analytics, Business Intelligence, Telecom and IP - Networking.
• Worked and carried software methodologies like Agile Methodology (iterative development & sprints) and Scrum. End-to-end Service Delivery & Product management with proven ability in handling large teams & multiple accounts spanning across geographies. Handled projects that were unique and complex across different technologies, domains and teams.
• Highly experienced in project financials including: planning, budgeting, resource allocations, tracking and reporting costs, and forecasting spending.
• In-depth working experience of computer applications and scripting like Shell, Python, JSON, JavaScript and XML. Application Deployments & Environment configuration using Chef, Puppet.
• Managed end-to-end AWS cloud infrastructure with enterprise level requirement across different Availability Zones.
• Experience with all the AWS components like VPC, EC2, Confidential, Auto Scaling, launch Configurations, S3, Glacier, Lifecycle rules for storage, Route 53, Cloud watch, Cloud Trial, Redshift, Volume and Snapshot management, SNS, IAM and Roles.
• Experience in real-time monitoring and alerting of applications deployed in AWS using Cloud Watch, Cloud Trail and Simple Notification Service and in creation of Cloud Formation Stack and automated Jenkins for the Provisioning of Dev/QA/Pre-Prod/Production Environment.
• Expertise in various components of Hadoop Ecosystem - Map Reduce, Hive, Pig, Sqoop, Impala, Flume, Oozie, HBase, Spark, Kafka, Yarn, HCatalog, Spark, Spark SQL, Hadoop streaming for scalability, distributed computing and high-performance computing.
• Proficient in Hive Query language and experienced in hive performance optimization using Static/Dynamic-Partitioning, Bucketing and Parallel Execution. Experience in Importing and exporting data from different databases like SQL Server, Oracle into HDFS and Hive using Sqoop & Kafka. Experience of developing SQL scripts using Spark for handling different data sets and verifying the performance over Map Reduce jobs.
• Extensive experience in handling large amounts of data, analyze and disseminate data, crunch numbers, and provide strategic solution. Hands on experience in Data Import/Export using Hadoop Data Management tool Sqoop between HDFS and other Relational Database Systems (MySQL, SQL Server, Oracle and DB2).
• Hands-on experience with Hadoop cluster designing, configuration, administration, debugging, and performance tuning. Hands-on in writing Pig Latin Scripts, Hive-QL queries, Spark SQL.
• Highly proficient in project plan development and management, use of project metrics for analysis, reporting, presentation, documentation skills, risk assessment and quantification, issue escalation, resolution, budgeting, cost management. Adept with scrum methodology and agile framework.
• Profusely worked on Version control tools GIT, clear case to track changes in the source code. Hands on with different Bug Tracking Tools such as Rally, Jira, Bugzilla, Clear Quest. Deployed application updates using Jenkins.
• Experienced in leading and managing client teams, successfully managed teams of varying sizes 12-50, operating extensively in off/on-shore model with excellent written & communication skills.

TECHNICAL SKILLS:

Productivity Tools: Tableau, MS Office, MS Visio, MS Project, JIRA, Confluence and SharePoint

IT Project Lifecycle: Requirements & Gap analysis, ROI analysis, Cost and Budgeting, Project scheduling and Testing/QA/Rollout/Support.

Methodologies: Agile, Waterfall, Kanban, Critical Path, WBS.

Technologies: Amazon Web Services Cloud (AWS) including EC2, Elastic Load Balancing ( Confidential ), S3, RDS, Aurora, SNS, SQS, CloudFront, CloudTrail, EBS, DynamoDB, MongoDB, ElastiCache and VPC.

Big Data: HADOOP, HDFS, Ambari (Hortonworks), YARN, Scala, HIVE, PIG and Splunk

Tools: Jenkins, Rally, Jira, Bugzilla, Clear Quest, GITHUB, Shell Scripting, Python, SQL, NoSQL.

Telecom/Networking: VoIP, 3GPP, LTE, Confidential, VPN, Cisco Nexus 9k/7k/5k switches & routers

Charging & Billing systems: Confidential CS, Telcordia RCS, Huawei OCS.

API’s: SOAP, CORBA, XML, JSON, Javascript and RESTful.

EMPLOYMENT HISTORY:

Confidential, Sunnyvale, CA

Technical Project Manager

Responsibilities:

• Technical Project Manager for financial reconciliation product that reconciles daily and month-end close financial transaction and which reconciles revenue across various tenant payment services, credit cards, iTunes, Confidential Pay, Confidential Music and other Confidential products.
• Developed process to make DevOps a part of engineering development, service deployment, and operations lifecycle. Lead developers and integration team to ensure the software fixes are released to business users in tight timeframe. Owned integrations of payment services, carriers and partner billing among others. Performed requirement elicitations and in BRD, design reviews. Successfully led design and system playbacks for different Confidential financial projects.
• Anchored development life-cycle provided technical support and led IT, User Acceptance Testing and production cutovers. Interfaced with multiple cross-functional in multi-vendor environment with teams from design, development, testing and go-live phases.
• Key tasks performed include Incident, Problem, Stakeholder, SLA, Knowledge & Resource management. Continuous improvement of services with focus on Root Cause Analysis. Co-ordination with multiple client partners' i.e. Business, engineering, database administrators and other cross-functional teams.

Environment : BigData, Hadoop, MongoDb, Waterfall framework, GAP analysis, Radar, NoSQL, MS Project, Confluence, Quip, Advanced Excel, Rally, MS Visio.

Confidential, Sunnyvale, CA

Technical Project Manager

Responsibilities:

• Improved product development processes by working closely with external / internal stakeholders (dev teams, product owners, management & support) to identify needs, remove roadblocks and coordinate all cross functional activities.
• Provide hands on project management during analysis, design, development, testing, implementation, and post implementation phases of new customer environments. Worked with client to develop all project deliverables, work breakdown structure (WBS), sprint planning, backlog grooming, scope, milestones; Performed all agile planning, backlog grooming, project estimating and scrum reporting.
• Transformed all datacenter infrastructures to Amazons AWS EC2 cloud; performed all project planning throughout all phases of the project including the proof of concept, TCO analysis, build, test and optimization phases; reduced datacenter costs by 50K annually.
• Orchestrated and oversaw work breakdown structure and project budgets while monitoring progress to ensure deadlines, standards and cost targets. Ensured project related risk and issues were managed according to PMO guidelines. Implemented Docker containers to create images of the applications and dynamically provision slaves to Jenkins CI/CD pipelines.
• Used JIRA to keep track of all the ongoing tasks and maintain bug resolutions.
• Implemented several big data pilot solutions that integrate organization's data analytics needs along with Traditional/Data Visualization analysis methods to provide predictive and actionable intelligence. Experienced in managing the Apache Hadoop Stack and Cloudera Deployments (Pig, Hive, Scoop, Flume, HBase etc.) with hands on project experience on Hadoop Cluster architecture and management.
• Installed and configured Hive, Pig, Sqoop, Flume, Cloudera Manager, Spark and Oozie on the Hadoop Cluster. Deployed high availability on the Hadoop cluster quorum journal nodes.
• Handled Release conflicts regarding dates and accommodating in various release/build windows by negotiating with customers based on priority and other factors. Planned and setup Continuous Integration for various properties on Jenkins with commit, component, assembly, deploy and smoke jobs.
• Successfully migrated the technology stack from a data center with failing hardware and frequent service interruptions to a secure and highly available hybrid cloud infrastructure on AWS cloud thereby saved tangible costs on infrastructure to the tune of 30%.
• Designed and deployed new policies along with project management disciplines that improved efficiency while reducing volume of mistakes by 8%. Standardized issue resolution process resulting in time savings by 25%.
• Coached and transformed development teams from Waterfall to Agile and served as the Scrum Master. Decreased problems by 12% by managing enterprise level resource allocation, including adjustments based on emerging business, technical opportunities and challenges.

Confidential, Edison NJ

Technical Project Manager

Responsibilities:

• Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Lead multiple project teams and managed all activities in the project life-cycle that are associated with high visibility projects which were long term, across multiple lines of business. Demonstrated ownership of the entire process from beginning to end (E2E). Handled multiple projects worth over $5million and managed solutions which cover over 100 million end users.
• Implemented Docker containers to create images of the applications and dynamically provision slaves to Jenkins CI/CD pipelines. Responsible for automating deployments, configuration management and capacity management of applications using CI/CD Tools.
• Build operational capabilities to support secure, scalable, Fault-tolerant and cloud-based web architecture. Setup VPC's and subnets using Cloud Formation templates for various applications and Configured Elastic Load Balancer ( Confidential ) for routing traffic.
• Engaged across multiple internal and external teams to ensure business and technical requirements were identified for project progress and success. Developed, revised project plans, requirements, goals and risk assessments. Developed code using python scripts and ran it regularly in development. Regularly built Jenkins builds and delivered to Artifactory. Integrated delivery (CI and CD process) using Jenkins.
• Designed AWS Cloud Formation templates to create custom sized VPC, subnets, NAT to ensure successful deployment of Web applications and database templates. End to end deployment ownership for projects on Amazon AWS. Designed, built, and deployed a multitude of applications utilizing almost all of the AWS stack (Including EC2, R53, S3, RDS, DynamoDB, SQS, IAM, and EMR), focusing on high-availability, fault tolerance, and auto-scaling.
• Generated $3M savings in external vendor costs and increased the on-time delivery of projects by 35% through delivering instituted technical cross-training and incentive programs.
• Implemented comprehensive development and quality assurance standards that decreased software defects resulting in a saving in excess of $1million and improved time-to-market by 75%.
• Reduced annual operating costs by 14% by implementing Six Sigma principles on a compliance project.

Confidential

Solution Architect

Responsibilities:

• Managed client satisfaction and optimization of 2G/3G/4G LTE Intelligent Network nodes, improving user experience in terms of voice, speed, reception and data transmission quality.
• Developed services for Confidential call flows, messages and fields/parameters related to RFC 4006/ 3588 for Confidential Credit Control Application functionality on ISCP.
• Designed, developed and deployed using service creation tools flexible tariffs, service packages, and real-time cross-product promotions for Real time charging solutions.
• Converted the business needs of enterprise segment customers to technical solutions. Provided technical expertise to sales teams and prepare responses to client technical requests for RFI & RFP.
• Created technical solution documents and Scope/FRS for the requirements at presales/RFP stage. Preparing solutions for customized IP based services for Internet, VPN and VOIP customers.
• Successfully integrated of 3rd party interfaces, Data Charging, Bank payment interfaces, Radius (AAA) interface, VAS, CRM, OSS, Data warehouse.
• Supervised administration and operation & management of Nokia Browsing gateway, Nokia profiling server, BIG IP load balancer and BES server. Achieved 99.99% uptime for Nokia profiling server and BES.
• Successfully designed and deployed solution for Converged charging platform that handled both CDMA and GSM on a common platform which handled total of 150million customers.
• Managed overall concept of traffic Management activities involving PCRF, PCEF, VAS, IN, SMSC, CMD, SDP and other Data VAS services.
• Prepared the technical requirement specs for large scale SGSN, GGSN & Charging deployments and successfully performed integration of PS Core with the Converged Packet Network (CPN).

Confidential

Software Engineer

Responsibilities:

• Developed and maintained interoperable network and telecommunications systems and ensured network and data security. Contributed significantly towards reducing the time taken to identify network discrepancies and correct these to improve network efficiency from a voice perspective.
• Handled GSM Network performance analysis and optimization activities. Assimilated performance KPI’s, such as ARPU, Call Setup Success Rate, Failures, etc. Service delivery of integration of HDS, SAN and NAS appliances into customer environments, data migrations, upgrades, and new installations.
• Improved system implementation and maintenance by identifying complex issues with VoIP and convergent technologies as well as issues with connectivity to peripheral environment. Extensively developed my experience in network management activities such as Alarm Handling, Software management (Upgrades), Database Management and Audits.
• Developed deployment plans including VoIP network design, call flows, dial plans and billing mediation. Architected the VoIP network to enable international traffic origination and termination services. Implemented, tested and deployed VoIP and PSTN interconnections with Customers and Service Providers.
• Implemented VoIP - MPLS platform solution to consolidate remote call centers and network facilities, improve service levels and reduce monthly-recurring costs.