Program Manager Resume

PROFESSIONAL SUMMARY:

More than 10 years of professional experience in Product Management, Product Marketing, Business Strategy and Consumer Analytics. I have worked in cross functional teams to innovate and simplify products and solutions enhancing customer experience. I have worked across global organizations of all sizes and have managed teams with direct reports to strategize and execute initiatives. Ability to deep dive through analytics, take ownership of deliverables, collaborate with stakeholders and leadership teams to deliver results, keeping customer first are my key strengths.

WORK EXPERIENCE:

Confidential

Program Manager

Leading business operations and process automation at Confidential Research Group
Proactively engage with stakeholders identifying opportunities to improve user experience for customers and vendor partners
Implemented a ticket management tool and automated process workflows to reduce the service lead time by 15%
Integrated Power BI to monitor performance KPI’s through dashboards for key stakeholders, improving operational efficiencies

Confidential

Head Voice & Data Products - Wireless Business

Managed product pricing and go to market strategy to drive new customer acquisitions and adoption of mobility voice and data services amongst existing customers
Managed P&L growth for the Postpaid business, delivering 8% YOY increase in business Ebitda
Developed business case proposals with detailed use case studies, competitive analysis reports and go to market plans for leadership approvals and market execution
Managed challenges impacting customer experience, including technical, functional, UX design, process and policy considerations, implementing solutions ensuring customer success
Introduced an end to end self-serve lifecycle management application, reducing the customer support costs by 20% per annum
Partnered with Apple, Google, Samsung, Facebook, Confidential to drive smartphone penetration and adoption of data services, increasing mobile internet revenues by 10% Year on Year
Strategized and executed seamless customer lifecycle migrations, upgrading 10 Mn customers from CDMA to LTE with a 20% average increase in their monthly revenue yield

Confidential

Product Marketing Manager-Customer Acquisitions

Led product marketing to drive consumer acquisitions for wireless voice and data products, increasing the brand’s customer market share from 8% to 12% within 8 months
Introduced an e-commerce portal and a digital acquisition platform to acquire high value subscribers with ARPU and Age on Network higher by at least 20% over conventional channel

Confidential

Senior Product Manager

Launched a consumer engagement platform to engage and reward subscribers with loyalty perks and benefits, increasing high value consumer retentions
As a product owner, prepared and maintained PRD collaborating with the engineering and design teams as to create the industry first product, delivering best-in-class user experience
Analyzed consumer buying preferences & usage behavior to create innovative acquisition products and designed segmented campaigns, increasing lifecycle value by 30%
Participated in daily standup and sprint reviews with the engineering and deployment teams
Implemented sales enablement initiatives including Sales force automation to drive channel partner engagement and distribution width and depth

Confidential

Product Manager

Managed new product development and product configurations collaborating with the IT and the network configuration teams
Implemented the Home Zone product to increase usage from low utilization sites by 20%
Implemented Happy Hours feature to drive usage in non-peak hours by 25%

Confidential

Program Analyst

Responsible for Programming logic & design specifications documentation
Confidential Certified Professional in Data Warehousing

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