IT Program Manager Resume Washington, DC - Hire IT People

SUMMARY:

To achieve a challenging position that I can continue to utilize my technical skills. Always looking to elevate my skills for growth. Work with a team or independently to perform outstanding customer service.

TECHNICAL SKILLS:

Software: Microsoft Office Suite 2000, 2003, 2007, 2010 & 2013 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems 2000, XP, Vista, Windows 7 and Windows 8; Norton Ghost; installing drivers; SharePoint; basic HTML, blogs, and wikis; basic understanding of d Confidential base and SQL

Hardware: Confidential IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps; BlackBerry, iPhone, and Android configuration

Networking: General networking experience (running cables, troubleshooting connections, activating ports)

Support: Helpdesk escalation and documentation on ticketing system, customer service support (email, phone, face - to face)

JOB EXPERIENCE:

Confidential, Washington, DC

IT Program Manager

Responsibilities:

Continue to perform Tier I duties
Maintain security backup, and redundancy strategies
Intercept and manage customer IT service via telephone, email, service tickets or walk-in
Resolve service tickets or escalate to other support entities as needed using Remedy Ticketing Console
Install, configure and tests OUC applications while imaging and troubleshooting
Install and remove viruses and malware from systems with McAfee and Malwarebytes
Create an Active Directory for user accounts, groups policies, and printers
Install docking mounts and routers in 400 plus emergency vehicles
Monitor multiple servers via Paessler Router Traffic Grapher (PRTG)
Perform preventative maintenance when needed including checking workstations, printers and peripherals

Confidential, Washington, DC

IT Program Manager

Responsibilities:

Replace and configure routers in emergency vehicles
Provide IT services for Police, Fire, EMS and Call Takers/Dispatchers
Install operating systems and configure systems, XP, Vista and Windows 7
Restore corrupted files in multiple vendor applications
Install and configure hardware such as docking stations and routers in emergency vehicles
Train users on basic use of PC and programs used by First Responders
Re-image Toughbooks and Getac Tablets for emergency vehicles

Confidential, Washington, DC

Desktop Support Technician

Responsibilities:

Hands on experience in hardware repairs such as video cards, motherboards, and hard drives
Created, worked, and escalated trouble tickets when needed
Troubleshoot network connectivity, network printing and user access issues
Performed repair and parts replacement on desktops, replace motherboards, and DVD drives and RAM
Maintained printers, replaced fusers, toner cartridges and transfer rollers
Boxed desktops and laptops after completion of images
Assigned asset tag numbers and labels to computers
Created and managed users’ accounts
Assisted users with Microsoft Outlook issues
Analyzed and solved product or system-related problems for installation, configuration, and operations
Demonstrated ability to provide user support by means of remote access tool
Setup, deployed, and maintained of end-user machines
Monitored and responded to phone and e-mail requests for technical support
Able to configure and use Active Directory

Confidential, Ct, Sterling, VA

Junior Network Engineer

Responsibilities:

Configuration knowledge of Confidential switches and routers
Knowledge of the OSI Seven Layer Model, and how network behave at the different levels of the OSI and TCP/IP model
Knowledge of VLAN configuration with VLAN Trunk and VLAN access mode
Ability to configure and troubleshoot RIP, RIPv2, EIGRP and OSPF routing protocols
National Career Development Program with 250 corporate partners; mastered coursework in computer networking
Program includes college-level coursework, career, and a six-month corporate internship
Participated in Information Technology, which prepares students primarily for roles in desktop support, IT help desk, and business operations
Earned 15 college credits in Information Technology and English
Graduating 1,500 students annually across ten cities

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It Program Manager Resume

Washington, DC

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