SUMMARY:

• Delivered DR solution for Confidential insurer based on business and IT analytics and, C - suite objectives.
• Led Confidential realignment of $4.5MM infra-ADM project, delivering objectives for application integration and deployment in the Digital, Operations, Travel and Transportation divisions.
• Successfully managed global supply chain program governance for Confidential to comply with the (US) Drug Quality and Security Act, implementing traceability from consumer to mfg.
• Managed IT operations transition for Confidential, budgeted at $1.5MM. Based on Confidential standards, defined the SDLC framework to transition to an improved process model with stronger controls; using KPI, preliminary metrics demonstrated, improved overall delivery of SDLC projects.
• Delivered financials reporting tool for Confidential . to improve transparency in response to executive concern regarding division’s ability to evaluate actual client delivery performance, i.e., Confidential .
• Confidential, outlined roadmap for maturation of divisional to enterprise PMO; refined methodology for project delivery, specific to Confidential post trade execution, reporting, documentation.

MANAGEMENT EXPERTISE:

• IT OPS Governance Strategy
• Program/Portfolio/Project Finance
• Regulatory & Policy Compliance
• Program Sustainability/Maturation (CMMI, ITIL)
• Release Management
• Project Risk Management
• SDLC Agile, Waterfall; LEAN, DMAIC
• Business Analyses
• Project Metrics & Evaluation
• Enterprise IT Audit & Compliance
• Budget Management >$1MM
• Team & Initiative Development

PROFESSIONAL EXPERIENCE:

Confidential, Auburn Hills, MI

Program Manager

Responsibilities:

• Management of Business Continuity/Disaster Recovery Program for Confidential guideline remediation
• Successfully remediated regulatory findings to closure by regulated entities improving BC/DR Program
• Coordinated upgrades or decommissioning to critical applications not meeting revised DR Test policy
• Provided leadership in complex programs collaborating with integral board-level initiatives for solutions
• Ensured data center applications and server to be transitioned to Cloud aligned with DR Test policy
• Exercised a clear and concise communication plan ensuring board to project staff bilateral communications
• Utilization of CA PPM for the management of schedule, resources, timesheets for projects under program
• Reengineered Disaster Recovery processes to call out unacceptable risk profiles for critical applications
• Designed risk management plans mitigating inherent risk, residual risk and impact to protect enterprise
• Cooperation with board-level programs to deliver robust Change Management and resilient DR Program

Confidential, Greater New York, NY

Program Manager

Responsibilities:

• Defined the engagement to deliver a Disaster Recovery Solution in the event of a wholesale IT failure
• Developed the Disaster Recovery and Incident Response Program for Confidential FS and vendors
• Collaborated with IT executives from project initiation, SOW to closure, delivery reporting and DR Document
• SAN data replication to VM servers at DR location, SQL database tables and transactional data replication and restoration
• Annual guidance and support of the Disaster Recovery Exercise, executive reporting and results analysis

Confidential, Miami, FL

IT Program Specialist

Responsibilities:

• Developed a roadmap for the enterprise Risk and Business Continuity/Disaster Recovery Program
• Implemented the program governance, e.g., oversight, communication, roles, and responsibilities
• Architected Disaster Recovery IT infrastructure solution for the Claims business function as Phase 1
• Functioned as the PM and BA completing project artifacts e.g., Charter, Bus., Tech. and Func. requirements
• Performed feasibility study regarding replicating primary data center or data center move to colo facility
• Consolidated existing Application Portfolio with program inventory mapping to IT infrastructure
• Execution of POC to virtualize existing databases onto flash storage appliance to determine performance
• Management of project plan, resources, budgets, vendors, program governance and executive reporting

Confidential, Orlando, FL

Program Lead/Sr. Project Manager

Responsibilities:

• Managed forecasting, actuals, project P&L and reconciliation for $4MM infrastructure project
• Acted as a Scrum Master facilitating Agile ceremonies, standup, retro review, sprint planning, backlog, etc.
• Utilized VersionOne, as the enterprise tool, for project epic, sprint, story and backlog management
• Managed the development of a continuous integration/continuous delivery pipeline and its application
• Successful application integration and deployment for Transportation, Travel, Digital, and Ops divisions
• Application delivery on the Jenkins pipeline included, e.g., transportation infrastructure for bus and tram
• Functioned as a PMO Lead managing SLA and Reporting work streams in the implementation of ServiceNow
• Managed SLA and Reporting (Business Objects) workstreams for their respective functional areas ensuring revised standards and processes were understood and adopted by service managers and IT service vendors
• Performed BSA functionality; defining and refining business specifications, ensuring alignment with program
• Managed relationships with work-stream and project leads to drive delivery of requirements
• Functioned as an SME for application development partners, e.g., defect, release management and QA

Confidential, Somerset, NJ

Enterprise Program Manager

Responsibilities:

• Responsible for the operational support and client engagement for the enterprise-level program - the delivery of supply chain product serialization in compliance with the Confidential Drug Quality and Security Law
• Management of large manufacturing workstreams and regionalized global project managers
• Collected project metrics for input into Clarity for portfolio view of projects and their performance
• Development of client delivery PMO to consolidate functions, standardize delivery using CMMI framework
• Risk portfolio mitigation and analyses to minimize realization to issues or escalation to executive/client
• Audited internal reporting in support of client executive and program management requests
• Executing remediation activity respective to audited findings for client-use KPI and dashboard reports
• Development of enterprise solution for MDM customer and materials global framework transition
• Management of program financials and resources, forecasting, burn and allocation leveling for program

Confidential, Hermitage, TN

Enterprise Project Manager

Responsibilities:

• Management of enterprise projects within the Confidential Compliance portfolio in excess of $5MM
• Functioned as an SDLC expert and BA, using both Waterfall and primarily, Agile Scrum methodologies
• Responsible for scope, resources, budget, project financials and reporting within my portfolio
• Functioned as the liaison with business and IT executive sponsorship regarding reporting and meetings
• Successfully deployed first project deliverables within weeks of starting facilitating DCAA compliance
• Develop initial budgets based on resource plan, scheduling and capital costs; managed project financials providing weekly reports to executive sponsors on portfolio/project performance
• Mitigation of issues through rigorous risk management, reducing issues needing to be escalated

Confidential, Brentwood, TN

IT Operations, Security, Risk & Compliance PM

Responsibilities:

• Onboarded as an experienced PM to deliver business solutions through IT application development management projects; accountability included project scope: resources, timeline budgeted at $1.5MM
• Defined IT Governance and role PMO presented in new IT operational model for application development
• Documented PMO process framework function to manage strategic directives to tactical project actions
• Managed relationship with IT and business management respective to implications of new program
• Defined IT Personnel Framework as aligned to Confidential Standards and ITIL framework to address roles, responsibilities, hiring and termination, and ; this function falling under the IT Governance Framework umbrella
• Refined Agile Scrum and Waterfall methodology to align with revised standards by control implementation and artifact development or rewrite to demonstrate execution of controls
• Designed tool to capture data for metrics reporting and compliance to revised standards and methodology
• Hired and managed new and re-allocated resources to my project; QA BA CM SDLC SMEs, and tech-writer, on- and off-shore
• Provided group, and individual, mentoring PM, BA and QA leadership respective to new methods
• Qualified controls implemented and artifacts required for IS solution delivery methodology, i.e., SDLC
• Coordinated business requirements meeting with project sponsor and all affected stakeholders and project team (vendors as required) to approve requirements as the Execution Gate for project delivery
• Designed Scope/Requirements Change Process to ensure changes requested that had a material impact on the scope or business requirements would assess all upstream and downstream requirements providing a financial report as to the implications of such a change

Confidential Norwalk, CT

Consulting Engagement Manager

Responsibilities:

• Provided management support for Confidential designed tools for project status, risk and issues logging, QA, revised master scope document and advised internal staff regarding program, e.g., expectation management, risk management and program maturity roadmap
• Use of Changepoint for data analytics respective to hours allocated to individual engagements
• Revision of Confidential reporting methodology for improved internal visibility of project performance
• Designed new Confidential report for statistical and qualitative transparency of project performance

Confidential, New York, NY

Enterprise Program Manager

Responsibilities:

• Realigned global out-of-scope infrastructure project budgeted at $20MM to manage client financials
• Developed PMO governance, policy and standards framework for SAP BI program delivery
• Accountable for Accenture resources, PM, DEV, BA, QA, UAT, resources on- and off-shore, and Confidential architectural infrastructure engineers and administrators, mentoring through PM issues
• Established governance framework with new PMO, internal Steering Committee, project methodology compliance e.g., revised Sprint approach to facilitate process cycle
• Implemented a singular risk and issue resolution methodology for global project visibility

Confidential, New York, NY

Program Manager

Responsibilities:

• Accountable for portion of $45MM program Confidential program finances for clearing, documentation, market data, post execution and Volcker Rule (prop trading ban), reporting and record keeping work-streams
• Developed roadmap for PMO organization maturation and expansion as primary PMO consultancy
• Created and implemented RAID log using Jira application managing RAID and tasks to completion
• Developed program management overview with program audit group to define internal methodology
• Defined and developed information management architecture, data management, wiki and reporting
• Assumed SME role of program/project reporting system, PMO, PMs and consultants enabling consistent reporting of program phases to senior stakeholders and sponsors

Confidential, New York, NY

Program Management Consultant

Responsibilities:

• Assumed management of Confidential SEF PM lead after having identified a lack of centralized direction
• Accountable for implementation, sustainability and maturation of $1.2MM/annum BC Program
• Assessed Confidential and Equities derivatives business, for two requirements: developing a more resilient and recoverable business model and Confidential Act SEF implications e.g., products and processes
• Advocated MDM collaborative with SOA project for improved transactional data architecture
• Defined roadmap based on Confidential direction prior to rule publishing e.g., model after futures exchange
• Lobbied for stronger change management e.g., requesting project fund denial without BC/DR business case as a standard methodology for SDLC monitoring phase change management

Confidential, New York, NY

Business Consultant/Program Manager

Responsibilities:

• Managed project development of 2007/2008 BC strategic redesign of framework, risk and impact assessments, and plan development, performing CLOSURE Phase prior to moving to next engagement
• Redesigned and developed new reports with Confidential via Crystal Reports for departmental plan management for delivery and business intelligence reporting