SUMMARY:

Project Management Professional with 10+ years of experience. Emphasis on Information Technology, Business Performance and Process Improvement. Strong problem - solver, specializing in identifying and managing constraints to achieve breakthrough solutions. Leading technical and analytical skills balanced with strengths in creativity and communication.

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Manager

• Member of Michigan Medicine Health Information Management (HIM) Leadership team, reporting directly to the Chief Administrator. Provide oversight and leadership to project teams, committees, and staff. Manage multiple simultaneous projects. Make recommendations to Executive Leadership on work redesign efforts that assure an efficient and cost-effective department. Assist in the planning, design, development, implementation, maintenance, and evaluation of business systems to support HIM operations and patient care delivery. Perform strategic analysis of business needs, regulatory requirements, and HIM policy and practices related to the Electronic Health Record (EHR) to meet end-user needs. Work with the Project Sponsor(s) and other key team members to validate project approach, goals, objectives, and deliverables. Define project scope and objectives . Develop detailed work plans, schedules, estimates, resource plans, and status reports. Set, communicate and continually manage project expectations with team members and other stakeholders. Conduct cross-organization communications, ensuring proactive and appropriate dissemination of information. M anage documentation for multiple standing committees for institutional Information Governance and other organizational committees such as the Health Records Standards Committee (HRSC) . Communicate with customers on an on-going basis regarding status of requests. Work across the organization and with clinical and senior leadership to meet organizational goals. Liaison between Health Information Technology & Services (HITS) and clinical stakeholders. Ensure adherence to regulatory, quality standards and compliance e.g., HIPAA, HITECH, Joint Commission. Apply knowledge of the patient care process, both inpatient and outpatient, Confidential Hospitals and Health Centers medical records processes, applied statistics, process analysis, and outcomes analysis. Work with various technical systems and applications: OnBase, Epic, Tableau, SharePoint and other UMHHC clinical and administrative applications. Facilitate the creation of executive, departmental, and unit operational benchmarking activ ities and reporting. Provides technical and anal ytical guidance to project team, recommending and taking action to direct the analysis and solutions of problems.
• Implement new departmental processes using Lean, ITIL, PMI concepts.
• Vendor Management: Manage the integration of vendor tasks a nd deliverables. Coordinate the preparation, evaluation and response throughout all portions of requests for proposal (RFP) or requests for information (RFI) processes.

Confidential

Portfolio Manager

• Introduced enhance portfolio health reporting for increased visibility and insights.
• Change Management: Working collaboratively with the Project Management Office (PMO) participated in the alignment of HMO and PPO initiatives within the HCV portfolio, including new processes, governance and structure.

Confidential

Portfolio Manager

• Responsible for initiating, planning, executing, controlling, and closing complex application and system implementation projects using a formal project management methodology. Provided leadership and oversight to the project execution teams; effectively motivating to produce desired results. Identified and assessed issues & risks working with stakeholders to mitigate. Reviewed & approved change controls and other project documents and deliverables. Developed executive level reports financial analysis, budgeting and forecasting for decision making purposes. Led portfolio business readiness & alignment efforts.
• Created a forward-looking portfolio predictive model using various project data points not otherwise captured corporately.
• Developed a business readiness template for business leads to serve as a guide when leading projects to identify operational and departmental considerations; inclusive of required processes, training and communications for internal and external stakeholders.

Confidential

Senior Project Manager

• Departmental SharePoint owner: Developed and integrated advanced SharePoint functionality and features to increase team productivity and provide additional insights into performance.
• Led project implementation and operationalization of enterprise test environment between BCBSM Pharmacy and external Pharmacy Benefit Manager (PBM).
• Using Visio, developed comprehensive technical blueprint of BCBSM pharmacy servicing end-to-end product-line, depicting the underlying technical architecture: system touch-points, applications and infrastructure; framed within the context of the business process product life-cycle.

Confidential

Project Manager

• Led User Acceptance Testing (UAT) testing efforts; working with cross-functional project resources to develop test strategy, test plans, resource assignment, test cases and scenarios while managing and prioritizing defects and enhancements. Responsible for providing business signoff for QA.
• Served as key business readiness resource for the implementation of nationally recognized BCBSM specialty drug program.

Confidential

Project Manager

Led agile project to enhance the quality and management of pharmacy drug processing systems in various healthcare settings and medical institutions: retail pharmacy chains, independent pharmacies, hospital pharmacies and health systems. Worked closely with various cross-functional areas to achieve project deliverables. Analyzed requirements, contracts, technical specifications, financials, and Service Level Agreements (SLA). Advanced use of MS Excel to generate reports, drill down analysis and statistical analysis. Extensive use of MS Project.

• Identified additional financial savings through contractual analysis / systems reconciliation.