SUMMARY:

• Confidential is a seasoned IT professional with 25+ years of overall experience, with over 15+ years in leading various IT programs/projects.
• He has led several diverse programs from concept to implementations in ERP solutions viz. Confidential, Oracle, PeopleSoft, in Consumer, Manufacturing, Energy, Healthcare and Government domains. Has a very good understanding of formal development (SDLC), implementation and support methodologies including ITIL.
• Has a very good understanding of global delivery models and execution processes.
• He has significant experience partnering with executive management to deliver large - scale IT solutions and business process innovations to advance business objectives.
• His education includes MBA, major in Finance (Honors, Distinction) and BS in Industrial Engineering.

STRENGTHS INCLUDE:

• Hands on style of program and project management in Confidential
• Leadership of business and IT programs including PMO, contract negotiations and contract management, governance, financials, service delivery, risk, and change management
• Staff leadership, recruitment and motivation
• Strategy development and managing IT / business process transformation
• Stakeholder / vendor relationship management

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

• Managing multi-wave Business Process Harmonization and Global Design for Oracle R11 implementation overseeing 4 project managers and 25 staff - $4.5 MN
• Global Design, build, testing, data migration and training as a part of Wave 1 & 2 completed successfully in alignment with the Program Objectives of using Standard Oracle and aligning the solution to Company standards
• Deployed the Oracle footprint at Dubai and Jubail in the record time of 4 months post Global design. Second Wave deployed for Singapore in 7 months
• Work with IT PMO in refining governance process/metrics and get it implemented to achieve program benefits, improve service levels and client satisfaction
• Manage Program Budget, scope, schedules and risk and engage client leadership team in reviews

Confidential

Program Manager

Responsibilities:

• Led a Confidential Implementation Program for a Utility generation/distribution company with a $2.5 MN contract value with 17 staff
• This out of box implementation included Confidential ERP (SCM/HCM/FM/MFG tracks) for their Order to Cash, Procure to Pay, Manufacturing, General Accounting, Budgets, and Acquire to retire (assets) business processes, and Confidential support
• Helped achieve scalable chart of accounts model to move away from excel based mode of reporting and statutory compliance and for better management control

Confidential

Program Director

Responsibilities:

• Led a Program and Delivery of Business and IT Transformation initiative at Confidential,contract value
• This transformation program included ERP (PeopleSoft HCM/FSCM/EPM) implementation for their Order to Cash, Procure to Pay, General Accounting, Budgets, Acquire to retire, and Hire to Retire business processes, Organization Change management, Professional Training services and Infrastructure outsourcing
• Defined the transformation road-map to achieve program objectives of improving financial controls, organizational capacity and improving critical business processes
• Engaged Executives in the program status reviews, Risk mitigation plans
• Developed and implemented integrated program plan and benefits realization process
• Developed a long term (5 year) Infrastructure and application support solution ($7.3 MN) for post Go-Live support as a part of IT outsourcing strategy and negotiated it to closure

Confidential

Program Manager

Responsibilities:

• Led an award winning Program on Gregorian Calendar implementation in various regions and Agile PLM PC Rollout in APAC to support their supply chain and accounting business processes for a Consumer Goods client
• No. of packaged applications Confidential XE, SAP R/3, Fourth Shift, Logility, SAP BW/BI in various businesses
• Received an award “You Made a Difference’ by Vice President of the client organization for the contribution made in various projects

Confidential

Global Program Manager

Responsibilities:

• Led the Multi-Year Support, Development and Maintenance program (ACV $15 mn) of Confidential ERP and other supporting applications at Confidential. to support its’ supply chain and financial business processes overseeing a multicultural, multi lingual team of 185 members
• Refined support and development governance processes including metric measurement for defining Service Level Agreements (SLAs)
• Collected and analyzed business requirements and devised support solutions for Brazil and Argentina applications, negotiated and implemented the solution including transition to support team
• Implemented Problem Management Framework, monitored incident volume and cycle time trends and identified ways to reduce the incidents. Ticket volume was reduced by 11% over a two year period
• Implemented incident based satisfaction surveys, Project based and annual satisfaction surveys and worked on the improvement of satisfaction scores.
• The satisfaction score improved in all the four regions (improving drastically in EU and AP region from 2.7 and 2.65 respectively to 3.5 and 3.55 on a scale of 4)
• Devised good knowledge management practices and its implementation through KM documents

Project Portfolio Management

Confidential

Responsibilities:

• Managed the project portfolio with the team of 38-40 resources spread in four regions
• Key responsibilities included
• Resource Capacity Planning and optimization
• Create processes for AD projects and enhancements per the System Development Life Cycle (SDLC) methodology, establish best practices and ensure process standardization across the technology platform and regions
• Ensure delivery of various projects within time and budget per the agreed SLA
• Lead performance reviews with the Executive management at client side

Confidential

Program Manager/Project Manager

Responsibilities:

• Participate in the development of roadmap for implementing Confidential /MES solution to client’s acquired companies in Europe
• Led the team in developing data migration of critical application viz. Financials and Payroll
• Worked on developing application support structure and processes for the acquired facilities

Application Support

Confidential

Responsibilities:

• Led the support team to provide application support to Confidential users in North America and Europe
• Achieved reduction in ticket volume to almost 60% from the 2007 level through aggressive problem management, proactive monitoring, training to level I support team and end users, and knowledge management process
• Reviewed As-Is support processes and proposed To-Be support processes. Finalized support SLAs jointly with client and implemented SLAs
• Received excellent customer satisfaction feedback (CSAT rating of 6.5 out of 7)
• Managed the onsite and offshore team of 12 people and coordinated the efforts in support and development
• Managed the tools upgrade and Confidential support projects
• Identified opportunities in development projects, finalized project SOWs and negotiated SOWs to closure ~ $1.1 MN
• Successfully delivered various projects related to Confidential and supporting interfaces as a part of Manufacturing Execution System (MES) on time and budget
• Delivered a very complex customization in manufacturing modules to fit vary diverse business requirements of various manufacturing facilities in NA and Europe
• Received excellent customer satisfaction feedback (CSAT rating of 6.4 out of 7)
• Managed the scope, project plan, risks & issues, people, and deliverables for the upgrade including training to super users
• Coordinate the retrofitment of customizations and integrations in E1 -8.9 and fit/gap analysis in E1 8.12 in O2C, P2P, manufacturing and advanced warehousing processes including data migration
• Helped develop integrations with PS 8.4 for the finance and procurement processes, EUROMS for Order Management, i2FP for their supply planning processes
• Provided post Go-live support and managed a transition from project to support team

Confidential

Project Manager/Sr. Consultant

Responsibilities:

• Managed Confidential application support in the Manufacturing and Procure to Pay Processes leading a team of 3 team members
• Managed KM processes through System Maintenance and Technical Document
• Developed problem management processes and culture on Confidential issues and suggest resolutions to reduce ticket volume
• Delivered various projects in the Order Management, Pricing and Procure to Pay processes (Return Material Authorization)
• Assessed business requirements and prepared functional specifications / design documents
• Provided inputs to development team, prepared and executed test cases
• Coordinated User Acceptance Testing, plan for roll out, and project closure post roll out

Confidential

Lead Consultant

Responsibilities:

• Supported Confidential E1 8.9 Manufacturing, Planning and Advanced Warehousing functionalities
• Identified Confidential development/report requirements, prepare functional/technical specifications, coordinated with offshore team for code development, test cases, testing, issue resolution, and Go Live.
• EDI mapping for data transfer from their Warehouses in USA and Canada and third party packer sites

Confidential

Project Manager

Responsibilities:

• Managed the project per scope, schedule and cost, developed a risk mitigation plan
• Conducted business analysis (As is, To be) and evaluated the need for process re-engineering
• Coordinated the development of utility for data transfer from the legacy system to the new System

Confidential, Cambridge, MA

Project Lead

Responsibilities:

• Managed a Project on Strategic Analysis study of Confidential -BICs Presence in Web Based Solution Space
• Conducted Competitor Analysis in SME Segment
• Developed a Landscape and provided recommendations to improve Confidential -BICs Competitive Positioning