SUMMARY:

Highly focused executive - level candidate offering extensive expertise in Program & Project Management, Business Process Management, and consulting services, with experience in the conceptualization and implementation of complex projects. Successfully developed and implemented innovative enterprise-wide solutions for the benefit of clients in a variety of industries. Well versed in the cultivation of collaborative and cooperative relationships with key stakeholders at all levels of an organization.

CORE SKILLS AND COMPETENCIES:

• Program Management
• Software Development
• PMP Certification - 1372282
• Agile/Scrum
• Strategic Planning
• Video Teleconferencing
• Budget Administration
• Client/Server Applications
• Process Improvement
• Credit Card Validation
• Service Order Processing
• Networking
• Quality Assurance/508 Testing
• Security Algorithms
• Billing Systems
• Insurance Claim Processing
• Global Project Implementations
• Staff Management
• Customer Relationships
• Data Warehousing
• Pharmaceutical Research
• Business Analysis
• Team Management
• SLDC Planning

TECHNICAL PROFICIENCIES:

Software and Development Applications: Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft Project, Microsoft PowerPoint, Replicon, Lotus Notes, Clarity, Citrix, Cognos, VBA, SAP, SharePoint, JIRA, Artemis, RoboHelp, RACF, PowerBuilder, Unanet, C++, StepMaster, Java, Oracle WebLogic, PERL, xMetal, Documentum, ASP, WebSphere, Rumba, eRequester

Hardware Platforms: PC, Mac, Legacy Systems, AT&T Wireless Platforms, 5ESS, Tandberg Video Systems, NCPs, Cellular Equipment, Centrex, Cisco/Polycom HDX 4000/9000

Contract Management: Program Management, Vendor Contract Management, RFP Generation, Contract Negotiation, Staffing

Operating Systems: Microsoft Windows, OS/2, MS-DOS, Mac OS X, ICRIS, CRIS, SOMS

Internet Technologies: Internet broadcasting, programming and radio management (Radionomy), keyword placement, Twitter marketing, Facebook marketing

Testing Tools: WinRunner, SQA Robot, Test Director

PROFESSIONAL CONSULTING EXPERIENCE:

Confidential, Linthicum, Maryland

Sr. Program Analyst/ Strategic Project Manager

Responsibilities:

• Responsible for Improvement of international student programs based on critical needs, and business impact.
• Provided technical expertise assessing current business processes and leading the effort of improvement, re-engineering, implementation, and monitoring of technical and business processes.
• Provide program/project management support to the following programs: student registration processes, Special Access Programs and international Student programs.

Confidential, Baltimore, Maryland

Sr. Program Manager

Responsibilities:

• Responsible for all IT services provided under the ITSM Contract and full management authority for all Contractor personnel assigned to work on this contract. Serving as the primary point of contact for the Contracting Officer Technical Representative ( Confidential ) in matters concerning the contract and resource management, interacting with other Government Employees as appropriate.
• Managed all administrative contract matters for all infrastructure, security, QA, Global project implementations, network storage and level 3 network support contractor employees. In conjunction with the corporate office, recruiting and HR resource staffing and change management requests.
• Resolved performance and personnel issues.
• Served as a liaison between the contractor’s corporate management and partnering with the Confidential customers maintaining personable, supportive and amiable relationships with stakeholders, contractor management and IT staff.
• Responsible for all deliverables related to the management of the contract (i.e., budget & status reports (using MS Project, Visio & Excel), technical/success progress reports, Integrated Master Schedules, SharePoint Project Folder Mgmt.& invoices).
• Managed contractor contract burn rates, overtime request, staff mentoring and maximization of the contract allowable billable hours.
• Managed a Sr. Technical staff of 58 onsite and remotely. Maintained 95% to 97% staffing rate over 18 months.

Confidential, Baltimore, Maryland

Senior Program Manager/Project Director

Responsibilities:

• Responsible for initially coordinating a multi-stakeholder project (including government entities, and large subcontractors) to develop charter & implement a Physician Quality Reporting System (PQRS) fraud detection process.
• Including a web survey application, and supporting statistical discovery methodology.
• Developing, managing and maintaining excellent client and accountable sub-contractor business relationships.
• Provide project management oversight, specifically managing the Confidential, project, status & Integrated Master Schedules, establishing
• Agile meeting processes, providing status updates (using MS, Project, Visio, & Excel), to all the team members and upper management, assess, manage, and report risks, develop and implement risk mitigation strategies. Managed a team of 15 staff and sub-contractors.

Confidential, New Castle, Delaware

Senior Project Manager/Business Analyst

Responsibilities:

• Oversaw the implementation and development of project charter, initiation and planning documents for Race To The Top ( Confidential ) projects.
• Providing day-to-day management of the projects, identified issues and risks, and recommended possible issue and risk mitigation strategies associated with the project.
• Acted as facilitator between the client stakeholders and the Confidential, and was responsible for ensuring that work performed under other task orders was within scope, consistent with requirements (using Visio & Excel), and delivered on time and on budget.
• Also identifying critical path, tasks, dates, change management, UAT testing, and acceptance criteria and ensured that the project stayed on track and met all Confidential grant objectives.
• Provided direction and oversight of 25 technical and functional staff working on the project towards RFP development.

Confidential, Hunt Valley, Maryland

Senior Project Manager / PMO

Responsibilities:

• Provided executive oversight of multiple agile projects from conception, integration, development and service delivery of final product, including the deployment of a new applications, also managing change with full SDLC (Agile) relating to retail ERP transactions spanning debit/credit cards, data-analytics, Business Intelligence, Datawarehouse, Global project Dashboards, eBanking mobile applications, and ATMs.
• Leveraged proficiency in Clarity, SharePoint, Visio and Microsoft Project to manage tasks, UAT testing, Integrated Master Schedules, project amendments, and change requests. Assumed a lead role in the coordination of cross-departmental meetings to facilitate collaboration and cooperation in highly complex engagements, mentoring junior staff.
• Managed, and created charters for 4 projects, with 4 different staffs with 85 technicians and a total cost of 6.5 million.

Confidential, Newtown Square, Pennsylvania

Senior Project Manager / PMO

Responsibilities:

• Tasked with the effective management of all aspects of data-analytics projects for the Global Data Management organization, encompassing project planning, status reporting, and frequent communication and collaboration with key stakeholders.
• Contributed to the successful development and fulfillment of requests that included business case development, value definition, cost assessment, risk-benefit analysis, and resource allocation.

Confidential, Baltimore, Maryland

Senior Project, Program and Operations Manager

Responsibilities:

• Assumed a lead role in the installation, configuration, integration and service delivery of over 1,200 Polycom & Tandberg video teleconferencing systems at Confidential offices throughout the nation also at public access locations.
• Engaged in extensive negotiations with independent vendors to execute near-simultaneous efforts.
• Generated and responded to RFPs for new equipment, Global project implementations, and vendor contracts.
• Exercised proficiency in eRequester & JIRA to monitor technical, infrastructure and service issues, as well as billing issues.
• Effectively managed a full spectrum of project management functions, including resource management, budgeting, status reports, Integrated Master Schedules revenue, technical, contractual, and administrative issues (using Visio & Excel), along with on-time strong project delivery skills.
• Developing, managing and maintaining excellent client and business relationships.
• Managed a 4 Year rolling budget average between $96 to $135 million per year.
• Managed, hired and vetted a staff 45 of contract technicians onsite and remotely nationwide.

Confidential, Florham Park, New Jersey

Senior Project Manager

Responsibilities:

• Collaborated with ad agency vendor and the marketing department of this leading pharmaceutical company to advance the development of the various corporate websites, implement Search Engine Optimization software, and ensure the deployment of Agile methodologies across multiple departments.
• Addressed and resolved maintenance issues relating to the Confidential Pharmaceutical family of Interwoven Team Site websites, as well as traffic monitoring, Business Intelligence Reporting, Clinical analysis reporting, Integrated Master Schedules, data-analytics, integration, infrastructure, keyword density, UAT testing, Global project service delivery and other technological implementations. $7 million yearly budget managed.

Confidential, New Jersey

Senior Project and Quality Assurance Leader and Site Manager

Responsibilities:

• Served a lead management role for multiple concurrent eCommerce projects implementing Agile development, Microsoft Project, and Microsoft Excel for this online portal offering account, claims processing, service delivery and policy management.
• Exercised full accountability for multiple multi-phase project timelines, Siebel ERP data warehouse infrastructure applications, Cognos data-analytics, project status, documentation, integration and cost estimates.
• Wrote, compiled, and obtained approvals for varied project charters and master test plans, and UAT testing (using Visio & Excel)
• Working with a $15 million rolling budget.
• Managing a staff of 35.