SUMMARY:

• Over 20 - solid years of hands-on Enterprise Software Architecture Integration, Deployment and Support experience for several multi-million Dollar transition, transformation and steady state engagements world-wide.
• Several Big-5 Consulting experience for most fortune-500 clients.
• Service-Now Expertise
• Service-now (SaaS Platform) (Rels Fuji, Helsinki and Istanbul) Solution Architect and SME
• Certified Service-Now Administrator and Application Developer (ITSM: Incident, Problem, Change, Service Desk, Service Catalog, ITOM: Configuration Management (CMDB), Discovery (Sensors / Probes) & Asset Mgt, Service Mapping (ServiceWatch), Event Management and SN Infra: ECC Queues, MID Servers, Update Sets, etc. XML and JavaScript)
• Service-Now Integration Specialist and SME (HP-UCMDB Integration to ServiceNow, HP/Omi Integration to ServiceNow for Auto-Ticketing and Event SYNC, APPLINK - to- ServiceNow Integration, SCCM - to SN integration, TADDM-to-SN integration etc.)
• Service-Now Application Specialist (ITSM/ITOM: Incident, Problem, Change, Release, CMDB, Discovery, SLA’s, Service Desk, Asset Management etc. Plugins, Update Sets, API’s & Applications, SLA & KPI Configuration and Reporting etc.) for Instances in DEV / QA and PROD.
• ITSM / ITIL process Automation & IT Service Management:
• ITSM Enterprise Service Mgt. Operations Specialist (Servicenow, Confidential Smart Cloud Control Desk, BMC and HP ITSM Tools)
• Change Mgt., Incident Mgt., Release Mgt., Configuration Mgt., Asset Mgt. and Service Mgt. etc.) process solution Expert with Several Suites, BMC ITSM Suite, BMC ITSM version 7.x Remedy Solution (with BMC Atrium ADDM), Confidential Tivoli CCMDB / TADDM/ MAXIMO/TPAE, ServiceNow and ITM/ITCAM Tools etc.
• Microsoft System Center Config Mgr. (SCCM)
• (SCCM) Provisioning for Microsoft Security Updates and Patches
• Confidential ITSM /ITIL / ESM Tools expert
• Confidential Endpoint Manager (Bigfix) Solution Architect and SME (Patch Mgt, Systems Lifecycle, Security Config., Asset Mgt etc).
• Confidential Tivoli Asset Discovery for Distributed Platform (TAD4D) with License Metric Tool - SME
• Confidential TADDM Advanced SME and Solution Architect
• Confidential Tivoli Monitoring v6.2.x Certified Trainer - Arrow CS Training Certified Trainer
• Confidential Tivoli Monitoring v6.2 Integration Specialist (NetCool / OMNiBus Object Server )
• Confidential NetCool / OMNibus Integration with Microsoft SCCM 2012 - The Integration Pack for Confidential Tivoli Netcool / OMNibus is an add-on for System Center 2012 - Orchestrator that enables you to automate actions in response to alerts that are raised within Confidential Tivoli Netcool /OMNIbus
• Confidential Smart Cloud Control Desk (SCCD) & SCE+ Computing Infrastructure Architect
• Confidential Smart Cloud SCE+ Computing Infrastructure Architect
• Big Data Analytics & Reporting
• BDNA Technopedia Normalize & Analyze SME
• SPLUNK Enterprise Edition (Dashboards, Indexers, Forwarders etc) Big-Data Analytics
• HaDoop Enterprise - Big Data Analytics tool
• Data Center Consolidation and High-Availability services, SAN Storage Solution offerings
• Security & Identity Mgt. (TIM/TAM), Storage Infrastructure (TSM etc.)

TECHNICAL SKILLS

• Cloud Computing / Provisioning
• Integrated Services Management
• Software Asset Management
• Service Management
• Enterprise Storage Management
• ICT Security & Governance
• SaaS Platform tools
• Human Capital Development
• ITILv3, COBIT, Six-Sigma, SOX
• Virtualization
• Business Intelligence
• Data Center Consolidation
• Disaster Recovery
• High-Availability v-Cloud & e-Cloud Infrastructure
• Big-Data Analytics & Pattern Recognition Technologies
• Business Intelligence
• Systems Life-Cycle Management

PROFESSIONAL EXPERIENCE:

Confidential

Services Delivery Manager

Sonny works as a Service Delivery Manager for EYs Global Infrastructure Services (GIS) and EY’s Global Delivery Services (GDS) teams as a projects portfolio manager to manage new projects intake processing, costing & estimation, evaluation and planning as well as execution with SAFE Agile methodology under budget and also their prioritization for FY forecasts. More recently, Sonny took on a role as a Servicenow ITOM Lead for Discovery CMDB maturity program at EY and Service Mapping Technical Product manager responsible for Discovery and update of about 25k servers and 6k Network Devices as well a 3k Storage Appliances with Servicenow Discovery tools covering EY global Data Centers and Data Rooms and DMZ’s in the America’s, APAC and EMEIA regions globally. Several Business Critical Service Maps (BSM) were built with Service now’s “Service Mapping” Discovery Patterns, while Regular Server, Network devices and Storage Appliance Discovery were executed using native ServiceNow Probes and Sensors for their varying stages of CI Discovery (Classification, Identification, Exploration and Update) into the unified CMDB.

Sonny is very hands on with Servicenow architecture and solution implementations and also versatile with numerous integrations and operational aspects of a servicenow technologies in the ITSM and ITOM arena.

Confidential

Snr. Principal Consultant & (Project Manager)

Sonny worked at Confidential with the GIS tower in the BSM practice as a Snr Principal consultant and Project Manager. He worked with the TAKEDA Pharmaceuticals account on the ITSM tools (ServiceNow) process improvement project and Service level Agreement (SLA) Reporting standards project, after initial analysis and discovery of existing ITSM tools, several of the modules and processes needed to be re-engineered for improved performance. Sonny designed and architected a consulting brief that details several solutions that formed the basis of the global TAKEDA ITSM process harmonization program using ITIL V3- ITSM best practices to align business requirements of TAKEDA IT organization with the ONE TAKEDA global initiative aimed at creating a common ITSM platform Tools process harmonization based on the Servicenow framework. The ITSM tools process improvement and harmonization best practices recommended in the consulting brief is presently being adopted and implemented at TAKJEDA today globally. Sonny most recently worked on the SYMETRA LIFE Insurance ITSM Tools Integration project as the ITSM Tools (Servicenow) Project Manager and SME responsible to delivery of Several ServiceNow Integration points for the account. HP u-CMDB Integration for ServiceNow and APPLINK’s CLIP Integration for BSM (HP Omi Events to ServiceNow Incident Auto-ticketing) as well as the development of WIPRO 122 contractual SLA Reports for the account was delivered for SYMETRA Account successfully. Sonny managed the off-shore Servicenow team that worked collaboratively to deliver the project to the client’s expectation. The Servicenow Fuji Release was then upgraded to the Helsinki release seamlessly using Agyle processes and efficient Update Set management best practices. Sonny has very strong ITSM skills overall and is an efficient integration specialist and manager of successful teams.

Confidential

Senior Executive Consultant

• Provides a single consolidated operations management solution for a wide range of complex environments across applications, systems, networks and other domains
• Automates event deduplication, isolation and resolution, increasing productivity and optimizing service availability.
• Collects and injects contextual details into events, incidents and problems.
• Initiates or automates action based on the current state of events and logical policies.
• Consolidates data in operational silos into real-time Web dashboard views with customizable displays of events, service views and operational indicators.
• Integrate “qualified” Netcool IMPACT enriched correlated events with the existing Servicenow Integrated Services Management (ITSM) tool instance, for auto-ticketing for INCIDENT and TASK.
• The above “qualified” events will be updated by Fruition Partners TeleBridge 2013 call management tool with “Assigned to:” and “Warm Transfer:” page out details.

Tools: Deployed for this effort:

• Service-now.com (Calgary upgrade to Fuji Version) - Discovery engine (via MID servers), Service Desk, Incident, Change and Task Mgt. java-scripting, workflows, Update sets, plugins and etc. was integrated and customized for customer environment. Automate Service Level Modules and Create SLA Reports.
• Confidential NetCool/Omnibus: Object Server (Primary /Secondary) ver 7.x (Used for Event management and correlation, event-notification and automated trouble-ticketing into Service-now.com INCIDENT Table). Probes, Gateways deployed to facilitate event flows from collection layer object servers to process layer object servers then finally into presentation layer object servers.
• Confidential Netcool/Impact: Impact Server ver 7.x (Used for Event profile enrichment & normalization)
• Confidential Tivoli Monitoring (ITM) version 6.x (HUB TEMS Server was integrated as an even source for Netcool PRI Object Server with failover to Backup Object Server)

Confidential . Fairfax, VA

Executive Consultant & Architect

• Confidential Tivoli Endpoint Manager (IEM) / BigFix
• Confidential Smart Cloud Control Desk (SCCD)
• SPLUNK Enterprise Suite (Big-Data Analytics Dashboard)
• Confidential Tivoli Application Dependency and Discovery Manager (TADDM - Streaming Server)
• Service-now ITSM Application Suite (Calgary Version)
• BDNA Normalize / Analyze ( CMDB Data normalization and enrichment)
• Retina CS
• DB Protect for Fed Gov.

Confidential

Confidential Certified Trainer (The Training Associates)

• Confidential Endpoint Manager - BigFix
• Confidential Tivoli Monitoring v6.2.3 / ITCAM for Web, e-Business and RTT Advanced Classes,
• NetCool / Omnibus v7.x
• Confidential SCCD:
• Confidential Tivoli Application Dependency & Discovery Manager - TADDM,
• Confidential Tivoli Asset Discovery for Distributed Platforms - TAD4D,
• Confidential Tivoli Workload Scheduler for Z/OS.

Confidential

Snr. Confidential Tivoli TADDM / TSAM / SCCD/ TSRM Integration Expert / Executive Architect

Sonny was engaged by Confidential for the MAYO Clinic’s ITOPS Project Transformation project. This involved deploying the new TADDM’s Streaming Server Solution option for Mayo Clinics in Rochester Minnesota in their Tivoli TSAM automated provisioning Cloud Infrastructure environment. TSAM Components Included: Self-Service Portal-Enables data center personnel to achieve rapid time-to-value for virtual-server provisioning from any platforms. Service catalog - Standardized images and environments are automatically updated, and an outstanding user experience via the self-service portal. Automated Provisioning- Ability to set up new environments and capable of de-provision resource and return to pool. Image Library- Provides a framework for maintaining multiple repositories of server images for use during virtual server provisioning. With Confidential Smart Cloud Control Desk (SCCD) deployed as overall Integration control point for Enterprise Management and availability suite (for: Service request management, Change, configuration and release management, IT asset lifecycle, and service catalog provisioning capabilities) covering about 12 different geographic locations in the US for Mayo Clinic’s delivering over 4 Million Configuration Items to the CMDB.

Confidential, Atlanta, GA

Snr. Principal Architect & Leader: GESM - GSDD Team

• Confidential Tivoli Application Dependency and Discovery Manager - TADDM. IT assets and application discovery with relationship and dependency mapping for business applications etc. (IP scope-sets, Gateways, level-1,2 and 3 discovery profiles, sensors and schedules all come together to discover information needed for the CMDB)
• Confidential Tivoli Asset Discovery for Distributed Platforms - TAD4D (with the Confidential License Metric tool), Confidential Tivoli Asset Discovery for Distributed Platforms with License Metric Tool (TAD4D) - Confidential ® Tivoli® Asset Discovery for Distributed platforms provides software and hardware inventory information and usage monitoring and is the source of inventory data for Tivoli Asset Management for IT (TAMIT). It helps you maintain an up-to-date inventory of the distributed software assets in your IT infrastructure. TAD4D Agents, proxies and VM Managers are usually deployed to manage Virtual OS Instances which required their Status to be reported to the TAD4D Server via the VMware structured hierarchy and reports license Metrics via the Tivoli Common Reporting Interface.
• Confidential Tivoli Asset Management for IT - TAMIT - IT Asset management best practices for IT platforms for ITILv3 compliance best practices
• Confidential Tivoli Composite Application Manager (ITCAM) for SOA/RTT/Web Infrastructure V7.1 (with Rational Playback)
• Confidential Tivoli Endpoint Manager - BigFix - End-to-end endpoint management (Patching, Security compliance, Mobile device management, Server Automation, Vulnerabilities etc.)

Confidentia

Senior TADDM Arch & SME

• Tivoli TADDM Senior Technical SME for the Confidential TELUS, Canada - Tivoli Application Dependency & Discovery Manager (TADDM) v7.2.1 & TAD4D Deployment project for Confidential Canada -
• The TADDM’s New Streaming Server project involved a solution integration and deployment for the transition and transformation phase of the project. TADDM Streaming server solution is Confidential ’s deployment type of choice for new TADDM roll-out design and integration capability. TADDM Streaming server solution was architected for TELUS Canada for their Asset management and discovery project. The Streaming Server solution from Confidential offers a new approach to TADDM discovery capabilities because during discovery, data flows in parallel (or streams) from multiple discovery servers to the primary storage server, where the data is processed and stored in the database.
• Confidential ’s TAD4D (License Metric Tool) was installed to assist TELUS achieve and maintain compliance with Confidential Passport Advantage license terms. The software generates reports to help TELUS determine if TELUS have the appropriate number of PVU license entitlements (full and sub-capacity) for each Passport Advantage PVU-based product installed in TELUS Network Infrastructure environment.
• Comply with Passport Advantage sub-capacity offerings license terms. These terms require that TELUS create, verify, adjust, sign and save Confidential License Metric Tool reports. With sub-capacity licensing, TELUS are only charged for the logical or virtual server capacity in use by Passport Advantage PVU-based software.
• Support distributed server virtualization. This tool helps TELUS provide PVU-based software inventory reports to help manage diversified workload consolidations onto virtualized servers.
• Lower liability risks. Now TELUS can reduce the risk of not meeting Confidential Passport Advantage PVU-based contractual licensing conditions, along with avoiding the expense of unplanned license compliance payments.
• Track Confidential PVU-based software inventory. This tool helps maintain that continuously updated inventory of Passport Advantage PVU-based software assets are installed on TELUS network.

Confidential

Overall Project Manager

Sonny worked as the overall Project Manager for KPMG Asset Management Transition and Transformation Project for Confidential . This project required managing Confidential engagement contract with KPMG for their overall world-wide asset management transition and Transformation program for KPMG. The project was designed to get KPMG IT audit readiness at maturity level3 or better. Confidential Tivoli Application Dependency Discovery Manager (TADDM) is positioned as the discovery tool while the collected asset information is then fed into BMC’s ITSM suite with its ATTRIUM’s CMDB as actual CI’s, a data normalization and enrichment process takes place during data consolidation and reconciliation phases prior to the data or CI promotion phase. The promoted CI’s them form the authorized inventory or actual CI’s to be used by the BMC’s Service Request Management version 7.6.04 update for both IT service management and configuration management processing etc. KPMG had world-wide locations. We were tasked to collect about 45000 assets inventory covering about 2 to 3 million CI’s.

Confidential

Senior Technical Lead Architect and SME

• Confidential Tivoli Endpoint Manager / BigFix version 7.1 (TEM) deployment and implementation (80,000 Endpoints in 3 continents) - Multiple TEM Relays Secondary and primary build outs, Automated TEM client roll-out to Windows and Unix Platforms. BES Client

Modules Deployed:

• Confidential Tivoli Endpoint Manager for Lifecycle Management (A single-agent, single-console approach for endpoint management across the enterprise) Asset discovery and inventory to create dynamic situational awareness, Software distribution with policy-based installation and closed-loop verification, Simplify operating system deployment for new workstations, laptops and servers throughout the network as well as OS migration and refresh for existing endpoints, Remote desktop control etc.
• Confidential Tivoli Endpoint Manager for Security and Compliance (A single solution for managing endpoint security across the organization) Continuous enforcement of security configurations and patches, Centralized management of third-party anti-malware and firewall protection, Out-of-box best practices to help meet regulations, Trending and analysis of security changes through advanced reporting.
• Confidential Tivoli Endpoint Manager for Power Management (Full-spectrum, flexible power management) Control energy costs with a centralized, scalable, policy-driven power management system for endpoints running Windows and Mac, Manage power settings for endpoints, regardless of location, connection type or status, Empower end users with an opt-in approach that allows them to select their power profile, Apply out-of-the-box capabilities to deal with common power management issues.
• Confidential Tivoli Endpoint Manager for Patch Management (Continuous patch compliance visibility and enforcement) Automatically manage patches for multiple operating systems and applications, Reduce security and compliance risk by reducing remediation cycles, Gain greater visibility into patch compliance with flexible, real-time monitoring and reporting, Apply only the correct patches to the correct endpoint.
• Confidential Tivoli Endpoint Manager for Core Protection (Real-time protection from malware and other vulnerabilities) Protect physical and virtual endpoints from damage caused by viruses, Trojan horses, worms, spyware, rootkits, web threats and their new variants, Deliver real-time endpoint protection through file and web reputation, behavior monitoring, virtualization awareness and personal firewall, Fix endpoint vulnerabilities before attacks exploit them and automatically clean endpoints of malware, Ensure that antivirus services are always installed, running and up to date.
• TEM Client Subscription to custom Sites for Fixlets provisioning etc, Dedicated FixLet Rendering of Relevance items and appropriate “Take Actions” operations. Security Compliance “Take Action” Operations etc. for ISEC Audits etc.
• TEM Patch management automation and provisioning for UNIX and Windows systems via relevant Satellite servers
• Confidential Tivoli Asset Discovery for Distributed Platforms Version 7.x with License Metric Tool (TAD4D) - Confidential ® Tivoli® Asset Discovery for Distributed provides software and hardware inventory information and use monitoring and is the source of inventory data for Tivoli Asset Management for IT. It helps you maintain an up-to-date inventory of the distributed software assets in your IT infrastructure. VM Managers were deployed to manage about 4000+ Virtual OS Instances which required their Status to be reported to the TAD4D Server via the VMware structured hierarchy.

Confidential

Senior Technical SME / Project Manager:

Sonny worked for the Confidential Tivoli TADDM -Transition and Transformation project - on the Novartis AG account for ISST ( Confidential Software Services for Tivoli)

Managed the entire TADDM/CCMDB upgrade from version 7.1 to version 7.2.0.1 running on their AIX version 6.1 p-series LPARS. Confidential ’s Maximo CCMDB and NetCool /OMNIBUS Object Servers were integrated for direct Configuration management and problem management processing in real time with event management. Sonny applied a concise ITIL v3 standard Service Management solution point (Configuration mgt/ Release mgt and Change mgt. process managers) for this account allowing Confidential Tivoli Monitoring feeds events into NetCool/Omnibus Object Server. The entire NetCool event management interface was controlled via WebTop GUI and the new Tivoli Integrated Portal (TIP). Confidential Tivoli Business Service Manager (TBSM) ver 4.2.1 was then configured and setup to use the NetCool Object server as its main event management source to capture mission critical business services availability and to monitor expected Service Level Agreements (SLA’s) with internal departments and external vendors. This Confidential account is an FDA regulated client account of Confidential AG Switzerland.

Confidential

ISST Senior Technical Architect

• Single Server (AIX 6.x) Confidential Tivoli Monitoring Version 6.2.x (TEMS/TEPS) and externally connected DB2 version 9.5 Database hosting the TEPS and the WAREHOUS Databases on a separate Database server.
• Confidential Tivoli Monitoring version 6.2 Historical reporting was activated (Warehouse Proxy, Summarization & Pruning Agent)
• Confidential Tivoli OMEGAMON XE – for messaging version 7.x – deployed on about 5 servers to monitor WebSphere MQ queues and channel traffic and he message brokers and send its “situation” alerts to the TEMS above.
• Confidential Tivoli Composite Application Monitoring (ITCAM) for WebSphere & J2EE version 6.1 – about 10+ WebSphere servers has the ITCAM for WebSphere DataCollectors deployed and configured to collect operational and process info and then pass-on to a local TEMA agent for onward forwarding/display on the TEMS/TEPS server.
• Confidential Tivoli Composite Application Monitoring (ITCAM) for J2EE DataCollectors was deployed on about 5+ Tomcat Servers as well as TEMA agents to collected and report metrics from the Tomcat (version 5.x) Servers. Each TEMA is connected to the TEMS/TEPS engine. All “situation” events from ITCAM sources were propagated to the TEMS Server
• Confidential Tivoli Composite Application Monitoring (ITCAM) for SOA (Service Oriented Architecture) version 7.x was deployed and integrated to 4+ BlueShield EDI infrastructure servers to monitor service based transactions and ensure email availability for the Ms Exchange gateway.
• Confidential Tivoli Composite Application Monitoring (ITCAM) for Transactions version 7.x was fully deployed with the Web Response, Transaction Tracking and ISM profile agents, capturing numerous user experience thresholds and Internet Services and reporting any activated “situation” violations to the TEMS/TEPS portal.
• Confidential Rational Robot version 7.0 was used to record a real-life user transaction and playback.
• Confidential Netcool OBJECT Server version 7.x was deployed as the central event management and correlation engine to handle all events forwarded by the TEMS server and initiate all escalations to Help-Desk operatives and actual admins for problem context areas.
• Confidential Tivoli Application Dependency and Discovery Manager V7.2 (TADDM)– Single Domain CMDB engine with one win Gateway and Anchor was deployed to capture the Configuration Items (CI) configuration changes via L2 and L3 cloned-Discovery Profiles and feed to integrated Maximo CCMDB Change Management Database (DB2 V9.5) – scopes were bulk-loaded automatically (loadscope) and discovery scheduling implemented with best practices. BIRT reports were customized to fit BCS specifications.

Confidential, Bethesda MD

IT Consultant

Sonny worked as an IT consultant for Confidential , in Bethesda MD as part of the Global IT services Deliver team. Accounts covered include America Online and PWC Internal. Projects delivered include Confidential Tivoli Framework implementations for Software and asset management.