SUMMARY:

• Extensive experience in industry test case coordination and execution. 20+ years of experience in application management, development, providing top - level support, testing, generating reports and IT training. Experience in developing and delivering technical training globally.
• Utilized NPAC SMS (Number Portability Administration Center) system to create test data based on customer profiles and prepared the customer for test case execution. Led and performed UAT, System, Integration and Regression testing and generating status reports; Skilled in Linux/Unix used for test script modification and execution. Adept at writing ATP’s (Acceptance Test Plans) and SOP’s. Experience in organizing and conducting daily scrum meetings as well as monthly retrospectives meetings with ITE and other technical groups; experience with Full Life Cycle project implementations.
• My experience in large and complex organizations like Verizon, Roche, Novartis, iconectiv has taught me the importance of strong interpersonal relationships between the company and stakeholders . I have strong analytical talents and e xcellent written, oral communication, and presentation skills. Tri-lingual.
• Led Industry Certification for 8 vendors executing 180+ test cases per vendor in under 6 months timeframe.
• Generated weekly Excel reports for the test status purpose.
• Performed integration testing with major telecom vendors across 7 regions during production rollout.
• Organized and conducted ATP review meetings with management and NPAC project team.
• Performed integration testing with major telecom vendors across 7 regions during production rollout.
• Created training presentations and assisted in on-boarding of 16 new team members for industry testing and assisted them with their first vendor certification process.
• Established vendor platform compatibility through planning and participated in key exchange between project team and vendors.
• Designed training process and conducted sessions for 3000+ users in global locations for Roche.
• Managed and supported QC application for 33 business units of Confidential .
• Wrote SOPs and ATP’s, and reviewed of the Service Level Agreement and other related documentation.
• Managed a challenging environment and showed flexibility in working across all levels of the organization during vendor testing and production deployment.

PROFESSIONAL EXPERIENCE:

Confidential, Bridgewater, NJ

Product Manager

• Product Manager for the ITE (Industry Test Engineer)team. Created test cases based on industry, business, and functional requirements. Executed test cases and utilized automation scripts(UNIX and XML) for test case execution. Troubleshot issues and collaborated with tech teams and business users during the issue resolution process.
• Reviewed system requirements and attended requirements meetings between solution engineers/NPAC project team/management. Wrote ATP’s (Acceptance Test Plans), reviewed and executed industry test cases internally.
• Utilized Rally system for release management, team status tracking, test planning, test cases execution status, and defect management. Generated Rally status reports.
• Participated in deployment of various system releases, utilized Jenkins Confluence tool. Conducted release and surveillance testing post system deployment.
• Conducted CMIP and XML vendor testing. Acted as the liaison between vendor/iconectiv project team during testing. Participated connectivity and the key exchange processes between the NPAC and vendor. Scheduled daily vendor test case execution. Updated Rally with the daily test status.
• Generated weekly Excel reports to provide status for the vendor and the NPAC team.
• Participated in Production Deployment for 7 USA regions.
• High-level customer support during the vendor testing and production deployment. Collaboration with other technical groups during the issue resolution.
• As a Scrum Master scheduled and conducted daily meetings where ITE members provided their daily status report. Conducted monthly Retrospectives meetings.
• Designed training Power Point presentations.
• Scheduled daily training sessions. Assisted the new team members during their internal test case execution.

Technology and Environment:

Rally 2016.2.1, MobaXterm v7.6, Oracle SQL Developer 4.0.2, XML, MobaXterm Personal Edition v7.6, Splunk Enterprise v6.5.0, Sharepoint, ServiceNow, Adobe, PowerPoint 2013, CloudBees Jenkins Confluence 5.10.8

Confidential, Warren, NJ

Senior Systems Analyst/ QA Analyst (contract)

• Assumed responsibility for the HP Quality Center system (QC10). Assisted in developing technical designs and coordinated requirements meetings between core admin team and business users.
• Generated weekly status reports in HP Quality Center system.
• Organized weekly project meetings, delivering project status updates to the team.
• Created test scripts for the system migration from QC 10 to ALM 11. Coordinated testing within our core admin team and local administrators. Conducted UAT and Confidence system testing.
• Coordinated system preparation between dba’s, local administrators and core admin group during the migration weekend. Likewise coordinated s ystem administration activities during the migration.
• Coordinated and conducted HP QC system upgrades, provided assistance to local administrators during implementation of the changes.
• Coordinated and conducted ALM 11 training sessions for user community. Created training documentation; worked with IT training center team to make sure that the documentation and trainin g was web-based.
• Provided high-level user support, troubleshooting, and resolution for Quality Center issues.
• Acted as the liaison between the core admin / project team, business users (local administrators), and HP support when needed. Created progress reports in a timely manner .
• Created consolidated cross- app defect reports utilizing the BIRT(Eclipse Juno) tool to demonstrate how many defects are open, rejected, or re-tested.

Technology and Environment: Quality Center 10, ALM 11, Eclipse, Adobe, PPT 2013

Confidential, Red Bank, NJ

QA Analyst (contract)

• Designed and executed system and regression tests for Guidewire Billing Center Stabilization Project
• Monitored project progress, logged defects, coordinated issue resolution
• Conducted data validation, system and regression testing for Cognos reports
• Worked with a developers on the automated scripts utilizing QC and QTP
• Conducted application validation and test script review of the automation scripts
• Trained and prepared user community for the UAT testing
• Coordinated and supported business users during the User Acceptance testing
• Conducted regression testing for the Guidewire Billing Center application

Technology and Environment:

Quality Center, IBM Cognos 8,, Project Library, Live Meeting, HTML, MS SQL Server, MS Access, Crystal Reports

Confidential, Florham Park, NJ

Tester/Trainer for Meridian project team (contract)

• Designed and executed User Acceptance tests for the Meridian Oncology Global Dashboard (OGD) system.
• Created management reports, tracking of clinical trial budgets, internal and external costs, and actuals using the IBM Cognos system.
• Coordinated testing process, and acted as the liaison between the business users, project team, and development group.
• Monitored project progress, logged defects, and coordinated issue resolutions. Documented testing results in SharePoint portal.
• Prepared system manuals, Quick Reference Guides, presentations and other training materials for the Meridian project.
• Conducted system training for business users.

Confidential, Parsippany, NJ

Test Analyst for Clientvision team (contract)

• Coordinated and conducted testing of existing systems/applications for IE8 compatibility.
• Developed testing documentation and testing procedures.
• Worked with application owners/super-users, providing coordination and support during the testing activity.
• Monitored project progress, logged defects, and coordinated issue resolution between business users /application owners and local or vendor support. Documented testing results.
• Created summary report in collaboration with other Clientvision team members and testers
• Conducted Live Meeting training sessions.

Technology and Environment:

Quality Center, Project Library, Live Meeting, HTML, MS Access, Crystal Reports

Confidential

Solution Lifecycle Manager / Systems Analyst

• Global application manager for ConDoR (Controlled Document Management of Regulated Documents - Documentum) system, within the n Supply Chain and Finance group.
• Developed SOPs, Quick Reference Guides, manuals and other training materials for the ConDoR user community.
• Coordinated and conducted training sessions for the ConDoR user community and for business administrators for different global sites.
• Trained and handed off ConDoR training responsibilities to an outside vendor.
• Developed lifecycle documentation for SPL - Structured Product Labeling v4 system upgrade project including the User Requirements document and System Prospectus document.
• Designed and executed User Acceptance, System, and Confidence Test scripts and coordinated testing.
• Generated Excel status report to inform the team of the testing status.
• Coordinated issue resolution between business users and support teams globally.
• Managed Quality Center training, developed training materials. Conducted “Train the Trainer” sessions with representatives who performed UAT and system testing.
• Created and maintained departmental websites using Live Link Web Content Management tool.
• Worked on Web-enabling the TrackWise reporting system. Created reports utilizing Crystal Reports tool. Participated in user interviews with TrackWise consultants.
• Developed unit and system tests for TrackWise system validation.

Technology and Environment:

Documentum, FirstDoc, Project Library, Live Meeting, Visual Basic, JavaScript, ASP, HTML, MS SQL Server, DQL, MS Access, Crystal Reports, Trackwise, SharePoint, FrontPage, MS Windows, IIS, MS Office, Adobe, Photoshop

Confidential, West Paterson, NJ

Application Developer

• Developed Billing application for the legal department. Collected user requirements and developed a prototype system. Provided user training and support.
• Designed and coded various modules of application. Designed reports using Crystal Reports.