Objective/Narrative

A proven leader and skilled manager, I have outlined several milestone achievements that were accomplished via leading diverse teams to one goal, that is the successful delivery of products and services into the enterprise environment. 
My objective is to obtain a senior management position where I can utilize over 16 years experience in information technology and management to direct ongoing projects, a technology team, and a suite of IT services for an enterprise. My core focus is in the conferencing and collaboration space with expertise in streaming, audio and video conferencing specifically.
Throughout my career I have endeavored to leave in my wake products, services and experiences that are considered a high value to the collective success of my clients. I believe my productivity and career history as well as the integrity and professionalism I apply to all my dealings attest to this.

Experience

Jan 2011 – April 2011 UBS Jersey City, NJ
Director – Confidential

• Responsibilities include:
• Setting the strategic direction, including technology standards and best practices, for the products and services managed
• Creating budgetary estimations for FY capital expenditures based on project pipeline
• Responsible for product project lifecycle including designing, engineering and deploying services into production
• All aspects of vendor management including engaging and negotiating the various service and maintenance contracts EY utilizes.
• Responsible for operational oversight of all day to day service delivery functions

1999–2010 Ernst & Young Secaucus, NJ
Associate Director – Confidential

• Responsibilities include:
• Management of 10 direct reports with varying technical skill sets and subject matter expertise. Responsibility for project tracking, resource assignment, process development, career development and all HR requirements as it relates to a people management role.
• Operations of four major conferencing and collaboration services to Ernst & Young including Video conferencing, Audio conferencing, Web conferencing and Webcasting.
• Team budget, P&L tracking, expense tracking and compliance. Conferencing services budget and internal charge back
• Creating budgetary estimations for FY capital expenditures based on project pipeline
• All aspects of vendor management including engaging and negotiating the various service and maintenance contracts EY utilizes.
• Authoring white papers that range in complexity from research summary’s to strategic directions.
• Creation of pricing models for services and internal charge back process flow
• Product innovation and concepts, research and development for setting the EY technology standards. Testing new technologies and evaluating their potential use in the EY environment.
• Setting the strategic direction, including technology standards and best practices, for the products and services managed
• Responsible for product project lifecycle including designing, engineering and deploying services into production
• Responsible for operational oversight of all day to day service delivery functions
• Form and lead RFP teams and subsequent presentations of results to senior management
• Serve in client liaison role providing guidance and consultation to Area Leadership
• Develop and build strong relationships with EY peers around the world via forum groups and social networking tools.
• Develop and build strong relationships with strategic vendors that provide products and services to EY

Milestone achievements:

• Designed and implemented flagship Video over IP infrastructure in support of the EY Global Headquarters at 5 Times Square as well as office locations nationwide.
• Authored “Strategic Direction for Video Conferencing” which details how this technology should be deployed and used within the Firm on a global scale. The recommendations of which have since been executed on.
• Designed and deployed to all three Global data centers the video conferencing infrastructure that supports all current and future VC services
• Designed, engineered and deployed into production three Global Video Conferencing services. These include the Global Executive VC service, Global Room VC service and the Global Webcam VC service.
• Led research and subsequent RFP for Telepresence solutions. The results of which I presented to senior leadership of the Firm including our Global CIO, Global CFO and other senior leadership governance bodies such as the Global CIO Committee which is made up of all Area CIO’s and their management
• Consolidated worldwide use of reservationless audio conferencing by forming a multinational steering committee whose goal was to identify Area audio conferencing requirements. By strategically aligning with a vendor that provided a ubiquitous globally available service I successfully consolidated worldwide usage which resulted in the Firm realizing significant benefits from cost reductions and service stability.
• Designed and deployed into production the Multicasting service which was and still is the foundation of EY’s webcasting service today.
• Worked closely with key vendors to align their global account management structure to best support EY in all Areas. The result has been wider adoption of services and a more satisfying support experience for the Areas of EY.
• Multiple winner of the Ernst & Young Customer Service Excellence Award

1994–1999 Confidential Little Falls, NJ
Director of Professional Services

• Managed $1 million dollar client account portfolio
• Managed the operations of three Regional Managers and their respective staffs amounting to 20 individuals. This included territory in the Northeast, Southeast and West coast of the US.
• Accompanied sales staff to client meetings to assist in the procurement of new accounts and new projects in existing accounts
• Writing of proposals including project pricing and deployment strategy
• Submission of monthly P&L statements to managing VP of Operations.
• Human resources responsibilities, including staffing for projects and “in-house” resources.
• Multiple winner of the JBC Customer Service Excellence Award

Education/technical background

Business:

• Completed two year liberal arts curriculum with a focus on business administration

Audio:

• Received degree in Audio Engineering
• Served as Chief Broadcast Engineer

Video:

• Received Video conferencing engineer certification
• Experienced with Video over IP (H.323, SIP, H.320) infrastructure equipment, Codian, Cisco, Radvision, Accord, and Certified in various Polycom and Tandberg brand videoconferencing systems. Experienced with many VC endpoints such as Polycom, Tandberg, Sony, Aethra etc. Experienced with all Telepresence solutions.

Collaboration /Streaming:

• Experienced with Microsoft OCS and Lync, Lotus Sametime
• Experienced with streaming media and multicasting technologies.
• Experienced with various content delivery and web conferencing platforms such as Kontiki, WebEX, Accordent, Qumu, ON24 and IVT.

Applications / Certifications:

• Experienced in a wide array of applications including all Windows OS’, MS Office (Word, Excel, PP, Outlook, Visio), Lotus Notes as well as many proprietary service applications.
• Experienced with Remedy ticket management system
• ITIL Certified
• CVE Certified Videoconferencing Engineer
• Finance for IT Managers
• Procurement for IT Managers