Santander Program Manager Resume
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SUMMARY:
- Expertise in both technical and business project leadership, strategy and oversight.
- Experience partnering with leadership to develop project pipeline and project selection criteria, and analyze and define business needs to ensure organizational alignment.
- Served as PMO Lead to stand up a new project management office for a division within the Confidential .
- Managed project portfolios for multiple financial compliance projects, both as part of the Dodd Frank initiative, as well a portfolio for Department of Labor Fiduciary compliance and KYC.
- Extensive experience managing a variety of technical projects including SAP migration, full SDLC, Big data and data analytics, and compliance projects and portfolios.
- Utilization of agile methodology to drive development, testing, QA and delivery.
- Provided hands on project management during analysis, design, development, testing, implementation, and post implementation phases.
- Managed projects end to end; including development, testing, QA, implementation and cutover.
- Great communication and interpersonal skills. Can effectively foster and maintain collaborative relationships with business partners, executives, and managers.
- Proficient in portfolio planning, tracking, change management, risk/ issue management, scope management, executive level status reporting.
- Experience managing staff in highly matrixed, cross - functional environments.
- Solid management of budgeting and project financials, including resource management, budget forecasting and actuals.
- Great working use of tools including JIRA, Confluence, MS Project, Visio, PPM, Primavera and Clarity.
PROFESSIONAL EXPERIENCE:
Program Manager
Confidential
- Data Analytics projects within a Big Data portfolio. Managed workstreams within a SAP migration of legacy back-end systems. Managed to both Technology and Business functional areas across the organization.
- Delivered successful migration of numerous legacy back-end systems to SAP.
- Deep dove with technical leads into high level and more granular architectural and technical solutions for the migration.
- Developed product workflows with technical leads.
- Use and testing of all APIs on a requirements level.
- Helped QA team and business analysts verify test cases based upon documentation.
- Managed multiple work streams and technical teams, including development, systems, and QA/ testing.
- Drove teams toward completion of all stories, milestones and epics.
- Creation of extensive system readiness plan ensured successful cutover.
- Delivered a proof of concept managing both vendor and internal teams to capture terabytes of stored customer call data.
- POC included predictive analytics, machine learning, flagging and historical data capabilities.
- Project delivered successfully on time, within scope and within budget.
- Worked closely with infrastructure and security teams to ensure system and data integrity.
- Communicated project status, progress on deliverables, and risks/issues to stakeholders and leadership.
- Managed project scope, budget, quality and delivery of requirements.
- Addressed risks, issues and critical dependencies.
- Led daily scrum and bi-weekly product delivery schedule to business sponsors.
- Led project teams and related implementation activities through all project phases.
- Acted as a liaison between business and technical staff at all levels.
- Drove appropriate levels of project governance to ensure risks, issues and critical dependencies were addressed.
BMO Bank
Program Manager
- Managed gathering of business requirements and development of technical solution.
- Managed technical teams to implement required system changes.
- Facilitated change management plan and training plan across entire project portfolio.
- Voluminous reporting, meeting, and communication requirements.
- Managed cross functional teams and established systematic leadership framework which ensured portfolio delivery on time and within budget.
- Closely worked with Senior Level Executives to ensure portfolio alignment, efficiency and proper allocations across all lines of business.
- Led a decision forum with senior executives and stakeholders.
- Facilitated program level steering committee meetings.
- Facilitated change management plan and training plan across entire project portfolio.
- Voluminous reporting, meeting, and communication requirements.
- Delivered project on time and within scope and budget.
Confidential
PMO Manager
- Establishment of projectized organizational methodology and toolsets, including: templates, instruction, and gating.
- Streamlined project selection and prioritization, allowing for greater portfolio alignment, oversight and control.
- Created financial, strategic and risk metrics that allowed Senior Level Executives to make Go/ No-Go project strategic decisions.
- Defined project methodologies, oversight and change controls. Managed quarterly portfolio review process. Created a project change review board.
- Produced a multitude of organizational templates and reporting standards, as well as ad-hoc reports for executive level as needed.
Capital One
Program Manager
- Team was tasked to build a tool that could calculate monthly, and then daily total liquid resources of bank.
- Managed a bi-weekly ‘scrum of scrums’ stand-up with scrum leads. Discussed current progress and completion of stories, upcoming story completion targets, and issues and risks.
- Facilitated vetting of solutions between scrum master’s and tech leads.
- Closely worked with senior executives to ensure strategic and financial portfolio alignment and coordination.
- Role entailed portfolio oversight, tracking and reporting on individual agile team pods.
- Team lead for the operation readiness effort. Very high priority and expensive project, therefore a great deal of internal auditing and process reviews.
- Ensured that all requirements had been met and tested, all process mapping was completed and approved, and teams were in place for implementation.
Fannie Mae
Project Manager
- Projects included a COTS PPM implementation, as well as numerous data infrastructure and security projects.
- Worked with analysts, architects and developers to establish technical solutions..
- Drove project teams to completion within scope, budget, timelines, quality, and SLAs. Managed monthly financial headcount and forecast vs. actuals.
- Managed monthly financial headcount, forecast vs. actuals, and accruals.
- Captured and successfully mitigated risks and issues by running weekly meeting and subsequent follow-ups.
- Extensive use of MS Project and MS Office.
Confidential
Project Analyst
- Managed monthly financial headcount, forecast vs. actuals, and accruals.
- Captured and successfully mitigated risks and issues by running weekly meeting and subsequent follow-ups.
- Extensive use of MS Project and MS Office