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Santander Program Manager Resume

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SUMMARY:

  • Expertise in both technical and business project leadership, strategy and oversight.
  • Experience partnering with leadership to develop project pipeline and project selection criteria, and analyze and define business needs to ensure organizational alignment.
  • Served as PMO Lead to stand up a new project management office for a division within the Confidential .
  • Managed project portfolios for multiple financial compliance projects, both as part of the Dodd Frank initiative, as well a portfolio for Department of Labor Fiduciary compliance and KYC.
  • Extensive experience managing a variety of technical projects including SAP migration, full SDLC, Big data and data analytics, and compliance projects and portfolios.
  • Utilization of agile methodology to drive development, testing, QA and delivery.
  • Provided hands on project management during analysis, design, development, testing, implementation, and post implementation phases.
  • Managed projects end to end; including development, testing, QA, implementation and cutover.
  • Great communication and interpersonal skills. Can effectively foster and maintain collaborative relationships with business partners, executives, and managers.
  • Proficient in portfolio planning, tracking, change management, risk/ issue management, scope management, executive level status reporting.
  • Experience managing staff in highly matrixed, cross - functional environments.
  • Solid management of budgeting and project financials, including resource management, budget forecasting and actuals.
  • Great working use of tools including JIRA, Confluence, MS Project, Visio, PPM, Primavera and Clarity.

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential

  • Data Analytics projects within a Big Data portfolio. Managed workstreams within a SAP migration of legacy back-end systems. Managed to both Technology and Business functional areas across the organization.
  • Delivered successful migration of numerous legacy back-end systems to SAP.
  • Deep dove with technical leads into high level and more granular architectural and technical solutions for the migration.
  • Developed product workflows with technical leads.
  • Use and testing of all APIs on a requirements level.
  • Helped QA team and business analysts verify test cases based upon documentation.
  • Managed multiple work streams and technical teams, including development, systems, and QA/ testing.
  • Drove teams toward completion of all stories, milestones and epics.
  • Creation of extensive system readiness plan ensured successful cutover.
  • Delivered a proof of concept managing both vendor and internal teams to capture terabytes of stored customer call data.
  • POC included predictive analytics, machine learning, flagging and historical data capabilities.
  • Project delivered successfully on time, within scope and within budget.
  • Worked closely with infrastructure and security teams to ensure system and data integrity.
  • Communicated project status, progress on deliverables, and risks/issues to stakeholders and leadership.
  • Managed project scope, budget, quality and delivery of requirements.
  • Addressed risks, issues and critical dependencies.
  • Led daily scrum and bi-weekly product delivery schedule to business sponsors.
  • Led project teams and related implementation activities through all project phases.
  • Acted as a liaison between business and technical staff at all levels.
  • Drove appropriate levels of project governance to ensure risks, issues and critical dependencies were addressed.

BMO Bank

Program Manager

  • Managed gathering of business requirements and development of technical solution.
  • Managed technical teams to implement required system changes.
  • Facilitated change management plan and training plan across entire project portfolio.
  • Voluminous reporting, meeting, and communication requirements.
  • Managed cross functional teams and established systematic leadership framework which ensured portfolio delivery on time and within budget.
  • Closely worked with Senior Level Executives to ensure portfolio alignment, efficiency and proper allocations across all lines of business.
  • Led a decision forum with senior executives and stakeholders.
  • Facilitated program level steering committee meetings.
  • Facilitated change management plan and training plan across entire project portfolio.
  • Voluminous reporting, meeting, and communication requirements.
  • Delivered project on time and within scope and budget.

Confidential

PMO Manager

  • Establishment of projectized organizational methodology and toolsets, including: templates, instruction, and gating.
  • Streamlined project selection and prioritization, allowing for greater portfolio alignment, oversight and control.
  • Created financial, strategic and risk metrics that allowed Senior Level Executives to make Go/ No-Go project strategic decisions.
  • Defined project methodologies, oversight and change controls. Managed quarterly portfolio review process. Created a project change review board.
  • Produced a multitude of organizational templates and reporting standards, as well as ad-hoc reports for executive level as needed.

Capital One

Program Manager

  • Team was tasked to build a tool that could calculate monthly, and then daily total liquid resources of bank.
  • Managed a bi-weekly ‘scrum of scrums’ stand-up with scrum leads. Discussed current progress and completion of stories, upcoming story completion targets, and issues and risks.
  • Facilitated vetting of solutions between scrum master’s and tech leads.
  • Closely worked with senior executives to ensure strategic and financial portfolio alignment and coordination.
  • Role entailed portfolio oversight, tracking and reporting on individual agile team pods.
  • Team lead for the operation readiness effort. Very high priority and expensive project, therefore a great deal of internal auditing and process reviews.
  • Ensured that all requirements had been met and tested, all process mapping was completed and approved, and teams were in place for implementation.

Fannie Mae

Project Manager

  • Projects included a COTS PPM implementation, as well as numerous data infrastructure and security projects.
  • Worked with analysts, architects and developers to establish technical solutions..
  • Drove project teams to completion within scope, budget, timelines, quality, and SLAs. Managed monthly financial headcount and forecast vs. actuals.
  • Managed monthly financial headcount, forecast vs. actuals, and accruals.
  • Captured and successfully mitigated risks and issues by running weekly meeting and subsequent follow-ups.
  • Extensive use of MS Project and MS Office.

Confidential

Project Analyst

  • Managed monthly financial headcount, forecast vs. actuals, and accruals.
  • Captured and successfully mitigated risks and issues by running weekly meeting and subsequent follow-ups.
  • Extensive use of MS Project and MS Office

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