SUMMARY:

Flexible, results - driven professional with extensive experience enhancing IT operations across enterprises. Expert in identifying challenges, and cultivating and implementing long-term solutions. Proven leader and communicator with record of success developing, deploying, and evaluating systems to improve quality and efficiency.

AREAS OF EXPERTISE:

• Business Intelligence (BI) Project Planning, Management and Reporting
• Application/System Integration
• Quality Assurance
• Strategic and Tactical Planning
• Content Management System Development
• Vulnerability Management
• Data Center Migration
• Program/Project Management
• Testing Methodologies
• Network Security
• Implementation and Operational Readiness
• Risk Management Framework
• Network Engineering Management
• Software/Hardware
• Lifecycle Management
• Process Improvement
• Agile Release Development and Management
• Security Governance and Compliance
• SOX Audits
• Server Virtualization and Cloud Computing

TECHNICAL SKILLS:

Project Management: PMP Project Management Professional Coursework (2008), SDLC Framework, NIST RMF, ITIL, TBM.

Operating Systems/ Software: IBM SIEM, Arc Sight, IBM Guardium, Microsoft Foundation, Microsoft Project Server, Active Directory, AIX, Unix, Linux, VERITAS, Arcserve 2000, VERITAS, IIS, MS Office 2016, Clarity, Terminal Server, HP Openview, Internet Security System, Cisco Virtual Private Networks, Tivoli Identity Manager, Tivoli Access Manager, Big Brother, LanGuard, Cisco Virtual Private Networks (VPN), Breeze - Webcasting, Microsoft Live Communications (IM), Oracle 8i - 12, WebSphere (server/developer), Cognos 8, Tumbleweed. Cloudera, Hadoop, Palo Alto, Fire Eye, IBM QRadar, Tenable, Nessus

Hardware: 3Com, Compaq Pollinates, Dell Servers, Gateway Servers, and Generic Servers, 3Com Switches, ADIC Scalar 100, Scalar 24, SANS (MSA1000), NAS, Category 6 twisted pair, fiber, hubs, switching, Ethernet, cabling, Polycom Video Conferencing

Communications: Frame Relay, T1, ISDN, VoIP, Windows (DNS, DHCP), WAN Topologies

Networks: TCPIP, Telephony, IPX/SPX, Sniffer - Protocol Analyzer (Network Associates), 802.11x wireless

PROFESSIONAL EXPERIENCE:

Senior Strategy Communications Manager

Confidential

Responsibilities:

• Leads the development and comprehensive program/project management of communications strategies and enterprise-wide IT modernization efforts through planning, writing, marketing and effectiveness measurement of all IT Modernization implementations and correlating interdependent projects.
• Tracks agency’s technology needs, decisions, risks and issues for the developments with cost-effective strategies approved by SSA leadership. Responsible for web development, content management, and portal creation for IT Modernization mandated projects.
• Executes OSHOHE’s IT Mod Infrastructure domain communication plan for stakeholders
• Compiles and analyzes pertinent management information data for EVM reporting to senior leadership
• Collects EVM, OMB 300 and IMT data and compile into presentable formats for program status reporting.
• Participates in Technical Business Management process development.
• Develops and executes process improvement procedures to establish IT Mod Change Management Lifecycle and track progress from initiation to production. Provides EVM projects status reporting to OSOHE leadership. Participates in PMO project reviews for dashboard updates to senior leadership
• Oversees compliance to ITIL practices for incident and problem management

Confidential

Responsibilities:

• Led and coordinated cross-functional, cross-departmental, cross-company teams that are responsible for Agile development, testing and deployment of existing applications.
• Followed ITIL processes for strategy, design, transition and operation of all systems.
• Developed high-level business needs/requests for complex projects, with limited information for providing new functionality and security controls to market facing applications.
• Facilitated JADS to gather requirements using interviews, observations, document analysis, team meetings, white boards, business process descriptions, scenarios, and workflow analysis for agile development for mitigating vulnerabilities in existing application bugs and fixes.
• Ensured that proper controls are in place to prevent data breaches and have tools ready to remediate incidents should they occur. Procures approved services and equipment that will monitor and protect financial and marketing facing data containing PII and PHI. Provides audible internal controls and procedures for compliance. Acts as liaison for both internal and external audits. Interfaces with department leaders for mitigation of audit findings.
• Delivered IT department processes for adding new computers, updating and installing new software, and making any changes to databases or other data infrastructure components are reviewed and approved.
• Ensured onshore and offshore development team members’ understanding of requested modifications of projects, and the accuracy of their technical specification and correlating documentation.
• Developed program/project operations by developing procedures, planning and directing execution of the technical programming, maintenance and administrative support effort for detection, monitoring and responses of Cyber Security Operations reporting to leadership
• Collaborated with stakeholders and its customers to mature governance capabilities and process improvements for security mandates and regulatory compliance.
• Identified prioritizes and mitigates all risk programs and use proven PM techniques to assess compliance with Risk Management Framework
• Deployment of data and network encryption. Configuration of VMware and cloud computing for application and data storage, availability for failover for disaster recovery, and application testing automation (virtual sandbox).
• Utilize Service Now for tracking trouble tickets and CR approvals through completion. Coordinated customization of Service Now with appropriate dependency noted in new workflows.
• Implemented and managed Cloud, DEVOPS, infrastructure and deployment automation, continuous improvements and deployment processes.
• Deployed Microsoft O365, ServiceNow, and other strategic technologies (Forescout, FireEye, Resilient)
• Developed critical paths, milestone identification and tracking, and project dependencies;
• Facilitated issue resolution across project teams.
• Managed technical solution delivery projects with fixed deadlines containing interrelated tasks being performed by multiple teams.
• Utilized Microsoft Project and Office creating and managing project schedules, milestones and risk mitigation (Clarity)
• Demonstrated experience successfully managing communications between infrastructure teams and software development teams and technology consumers

Senior Project Manager

Confidential

Responsibilities:

• Ensured PMBOK methodologies, project delivery processes, and implementation management processes are followed by managing project/program schedule, risk and issue management, and scope change management.
• Manages the project to budget. Provided clear and concise project communication; both written and verbal.
• Facilitated/managed project communications and stakeholder, client and project team expectations to include the understanding and validating estimates, cost variance tracking, and managing project resources effectively.
• Managed the Agile development of EMV Chip Application for Confidential .
• Handled multiple projects simultaneously with asset values upward of $500k.
• Managed multi-functional groups for Agile development and service delivery of application enhancements.
• Ensured timely product delivery for wireless terminals.
• Utilized Microsoft Project and Office creating and managing project schedules, milestones and risk mitigation (Clarity)

Confidential

Program Manager

Responsibilities:

• Managed the execution of application consolidation, implementation and operations efforts while ensuring scope and schedule are established for projects; oversaw operating plan and resource allocation for the department, including resource prioritization and allocation based on evolving organizational recovery priorities .
• Formulated and executed process and organizational business continuity improvement direction and programs, which enhanced overall effectiveness.
• Collaborated with functional and technical experts to write emergency action plans, test their viability through an on-going cycle of Federal, State, and local exercises, and recommend possible areas for process improvement.
• Implemented cloud computing access and storage strategy to include capacity planning, technical hardware and software availability, and backup frequency for redundancy of mission critical applications needed for damage assessment, federal aid referral and client funding.

Program Manager

Confidential

Responsibilities:

• Provided monitoring, evaluating and reporting of all quality related activities of web-centric application was developed with government partners for verification and validation. Business intelligent tools were utilized to provide analytical reporting of provider-based payments and accessibility by region.
• Environment management of Agile development cycle included, testing plan summary review and results; decision analysis of testing results for change management approval for daily sprint releases to healthcare.gov production environment.
• Deferred deployments due to release functionality failure were tracked for root cause, fixes, retesting and re-scheduled for later release bundle version.
• Oversaw the documenting and updating of operational processes improvements and standard operating procedures to increase quality of operations, user experience, and overall application functionality.
• Performed program leadership and quality management for internally and externally facing application enhancements to responsively provide technical support to healthcare.gov consumers.
• Managed 24/7/365 tiered help desk support to include ticket tracking (Remedy), problem and incident management, root cause analyses, operations and maintenance of network and Agile application support.
• Provided technical leadership for the team performing support administration for day-to-day operational activities to manage performance and organizational change management, operational maintenance, daily status reporting with help desk support team.
• Provided dashboard reporting, technical management and analysis of system performance, security intrusion management, application and database response degradation, and resulting root cause analyses.

Senior Technical Project

Confidential

Responsibilities:

• Develop strategies and oversaw execution of application consolidation, implementation, and operations efforts. Proactive to change and shifting priorities. Interpreted business modeling process management, and applied IT standards and solutions.
• Implemented ITIL processes for demand, release, incident and problem management.
• Managed a team of 50 technical resources to include architects, database administrators, developers, business analysts, program analysts and testing analysts
• Anticipated and managed technology evolution and relates it to business solutions. Set direction based on alignment to business and overall technology standards.
• Initiated and fostered business unit partnerships that promote trust and increase efficiency and effectiveness; balanced individual project needs with business priorities ensuring alignment with the business strategies and objectives.
• Managed program portfolio of significant risk and value (providing fundamental change to our technology or business direction) which may be consistently more critical, complex, and have a broad scope.
• Developed the project strategy and governance required to manage the overall plan and impact resulting from change. Tracked realization of benefits. Developed overall strategy to address skillset transformation required for target state and requisite change management.
• Managed development projects of applications accessing backend data holding PHI and PII data fields.
• Ensured security of data fields holding PHI and PII utilizing IBM Guardium for monitoring and tracking of accessing HIPAA data.

Technical Infrastructure Project Manager

Confidential

Responsibilities:

• Managed technical infrastructure projects for Race to the Top for Confidential.
• Created strategy to provide end-user help desk and software application security support.
• Designed applications for usage by estimated 60,000 teachers and administrators and 840,000 students.
• Identified risks and mitigation measures for developed applications within MSDE.
• Provided guidance to MSDE management on technical options associated with transformation of Off-site Data Center operations, Help Desk strategy development, deployment, and management.

Program Manager

Confidential

Responsibilities:

• Direct reports includes o 3 business analysts, 2 developers, project coordinator, 2 senior systems analyst and a technical architect.
• Established business process model and analytic requirements for reporting application to collect staffing data from 16,000 nursing homes.
• Led JAD sessions for Agile development of high-level technical and system designs, and interface control documentation for gate reviews.
• Participated in Business Process and Workflow Modeling for nursing home data transmission.
• Prepared reports of program progress and challenges. Forecasted costs of implementation.
• Disseminated information on risks, problems, or potential delays to team, client, and management leadership. Implemented and directed IT investment governance framework for system development life cycle management, capital planning and investment control, and enterprise architecture processes.
• Assessed emerging development tools and technologies, while maintaining functional knowledge of technologies involving QIO market development.
• Managed team of engineers, developers, database administrators, and subcontractors to design aggregate reporting system to support 36 dashboards, 104 canned reports, and ability to do ad-hoc reporting for CMS executives, DHHS, and OMB.
• Developed and managed work plans and SDLC documentation, in support of CMMI Level 3.
• Established mitigation strategies to address risk and potential issues.
• Managed business, technical and functional requirements to meet QIO SOW analytic reporting measures for statewide QIO reporting of theme compliance of beneficiary participation.

IT Operations Director

Confidential

Responsibilities:

• Re-engineered network infrastructure to centralize and consolidate resources for 13 remote sites.
• Wrote SOW and managed the request for proposal and bidding process for contract award.
• Served as Contracting Officer's Technical Representative (COTR) in monitoring vendor budget performance in coordination to SOW requirements.
• Managed a team of 24 technical analysts and network administrators and engineers.

Senior Systems Analyst

Confidential

Responsibilities:

• Managed implementation work plan of Tivoli Identity Manager (TIM) and Technical Access Manager (TAM) for application access control and security reporting.
• Conducted steering meetings for vetting of CMS-submitted SOMM.
• Developed business process flow diagrams and procedures for Pre-OIR and Post-ORR process.
• Acted as Team Lead for Operational Readiness Review.

Program Manager

Confidential

Responsibilities:

• Developed, managed, and facilitated multiple re-engineering and process improvement initiatives related to enhancement of network infrastructure, database applications, and user processes.
• Executed Enterprising Resource Planning (ERP) for consolidation to centralize functional, network and application resources.
• Acted as chairperson for Configuration Management Boards Charter.
• Implemented Cisco VPN solution to provide remote access of network resources to agency.
• Managed the execution of application consolidation, implementation and operations efforts while ensuring scope and schedule are established for projects; oversees operating plan and resource allocation for the department, including resource prioritization and allocation based on evolving organizational recovery priorities.
• Formulated and executes process and organizational business continuity improvement direction and programs which enhance overall effectiveness.
• Established and maintained partnership with program area leaders, other agency IT program areas, and vendors.
• Developed and implemented security policies and procedures for new, existing, and exiting employees
• As a cost savings and performance measure, integrated enterprising architecture to include new communication lines (DS3) to handle multiple video conferencing and webcasting meetings.

Disaster Recovery Manager/Security Manager

Confidential

Responsibilities:

• Managed the execution of application consolidation, implementation and operations efforts while ensuring scope and schedule are established for projects; oversees operating plan and resource allocation for the department, including resource prioritization and allocation based on evolving organizational recovery priorities.
• Formulated and executes process and organizational business continuity improvement direction and programs which enhance overall effectiveness.
• Established and maintained partnership with program area leaders, other agency IT program areas, and vendors.
• Developed and implemented security policies and procedures for new, existing, and exiting employees.

Senior Network Engineer/Manager

Confidential

Responsibilities:

• Developed and supervised Configuration Management and Network Change Control procedural process
• Initiated and managed migration implementation of servers from Novell to Windows 2003 and Oracle 7.4.1 to Oracle 8, in addition to firewalls, switches, and related items
• Led strategy efforts and functions as a subject matter expert in providing program management methodology consulting to business objectives. Participates in contract negotiations with clients, sub-contractors and vendors.
• Managed complex projects with high level risk, identifies risks. Identifies and resolves issues impacting the productivity of several large, complex, global programs. Gathers appropriate information, assesses results and determines and recommends risk mitigation solutions and implements as appropriate.
• Gathered feedback from client on program results; analyzes feedback and incorporates same into future programs. Identifies and determines global implications of program parameters and redefined, redesigned or revised as appropriate.