SUMMARY:

• Delivered the implementation of cloud based NetSuite Financial Solutions for over 70 different entities, integrated it to other legacy systems and managed the migration to NetSuite
• Developed Kaam.io, an application which will potentially change the referral work stream, with an initial target audience of 100,000 users. Being developed using .Net framework, C# and Microsoft SQL
• Directed the development web / mobile based product “Monily”; an evolutionary Finance and Accounting portal with a target audience of over 50,000 customers in the first year as a complete Financial Solution. Being developed using .Net framework, C#, PHP, MySQL, Microsoft SQL Server, iOS, Android, and Swift
• Managed scope, quality, timelines and project budgets from US$ 250k to excess of US$ 5M
• Oversaw the organization’s entire IT strategy for a robust, secured and efficient IT infrastructure using Dell Firewalls, HA configuration, Cisco, VMWare, Office365, Microsoft SharePoint, Microsoft Azure and AWS.
• Involved in information consolidation and performance improvement for a team of 7 regional Contract Managers, being jointly responsible for a financial scope of US$ 35M
• Enhanced service operations and security of organizations by following best practice in ITIL as well as COBIT frameworks, for information security and compliance.

TECHNICAL SKILLS:

• ITIL / IT Infrastructure / COBIT
• SLA / OLA / P&L / Budgeting / MS Project / SharePoint
• Project Management / Service Management / Change Management
• Agile / SCRUM / Waterfall
• IT Governance / Risk Management / Information Security

PROFESSIONAL EXPERIENCE:

Infrastructure Project Manager

Confidential, Findlay, OH

Responsibilities:

• Overseeing engagement on 30+ concurrently running infrastructure upgrade projects
• Engagement and alignment with client’s PMO on projects portfolio
• Active use of ServiceNow and Clarity PPM
• Part of executive - level monthly management reviews
• Management of globally consolidated reporting from 4 primary towers and respective pool hours
• Leading weekly projects status presentations to a broader audience of business stakeholders
• Contributing in generation of new business opportunities
• Acting as initiation point for all infrastructure related project activities within customer setting
• Customer’s environment includes Wintel, MS Office, Veritas, NetApp, Cisco, Oracle, SAP, Symantec, Proof Point email filtering, Cyber Ark, and a host of legacy applications

Project Manager

Confidential, Houston, TX

Responsibilities:

• As a Project Director/Manager am actively involved in developing the overall strategy for the improvement of organization’s IT infrastructure. As an outcome of the global review on organization’s internal IT systems, this project encompassed improvements in processes, people and technology and laid the foundation for formalized audit activities on systems and information security
• Conducted reviews for operational conformance, and ensure compliance with all ITIL standards as well COBIT framework
• Managed the implementation of Disaster Recovery solution after analyzing several test scenarios under stress and disastrous situations
• Successfully managed the migration of 30 servers on Microsoft Windows Server 2016, deployment of applications and web servers on Microsoft Azure and AWS
• Led implementation of Dell firewall, HA, Cisco Catalyst, Cisco POE Switch Management, SonicWALL Analyzer and Sonic Point
• Implemented security protocols for data handling and confidentiality within Healthcare, HIPAA and Financial domains
• Created and improved processes / procedures to enhance Knowledge Management for internal and external customers
• Managed the implementation of NetSuite Cloud ERP solution to improve the efficiency of the entire inventory and Procure-to-Pay (P2P) business processes, with an annual targeted savings of US$ 10M+ upon deployment of strategic and tactical improvements.
• Worked as a key point of contact between the client and the development team to ensure successful project delivery
• Managed the implementation of NetSuite Inventory module and P2P business processes and integration with other external systems
• Developed several complex reports from multiple data sources according to the Management requirements, affecting key business decisions
• Identified gaps in current processes and created process mapping for renewed efficiencies as well as mandated cost savings
• Oversaw the development of a revolutionary Financial Management Solution and Accounting portal. The development included web-based portal using PHP, MySQL, .Net Framework, Microsoft SQL Server, iOS SDK, Android SDK, Swift and Adobe Products for a first-in-the-class user experience
• Acted as the bridge between functional, business and technical teams
• Led the team of developers to run each phase and release of the product through full SDLC
• Brought the platform to create detailed reporting using advanced analytics and dynamic dashboards
• Laid the foundation for continuous product improvements, to facilitate future marketing activities and creating possibilities for stable revenue stream

Confidential

Project Manager

Responsibilities:

• Supervised the development of Investor Relationship Database, an application that securely maintains the account activity of over 500 investors, and facilitates the business goals from each business unit. The project also takes the existing application through new stages of product enhancement as well as implementation of heightened security protocols
• Introduced advanced dashboard reporting using SSRS and JavaScript
• Implemented alternative email communication module to cater for higher volumes
• Delivered on improved UI/UX using Adobe Products and AngularJS
• Deployed new processes for database level encryption, backup and upgrading system and application servers
• Initiated future integration of the product with NetSuite cloud ERP
• Created roadmap for developing native app around the product
• Managed the development of a large scale ‘referral’ product. Kaam.io is an application, which changes the way recruitment industry works. It involves extremely sophisticated model with complex algorithm to complete the entire recruiting life cycle and implemented Recruit-to-Cash business process
• Modelled the application to utilize the power of popular social sharing (LinkedIn, Facebook, Twitter, among others) to allow candidates to refer their friends for jobs and gain incentives along the way
• Integrated crowd sourcing to allow consultants/recruiters to verify candidate profiles, thereby ensuring utmost quality in terms of candidates being submitted
• Mobile applications were developed using .Net Framework, C#, iOS SDK, Objective C, Android SDK and Java Eclipse
• Helped create and validate current state of systems within Infrastructure and Applications domain
• Handled budget scope of US$ 3M+
• Developed documentation to fulfill Compliance and Regulatory requirements in a Manufacturing environment
• Developed project reports and assigned resources to execute delivery in Agile and Scrum based environments where C++, .Net, Visual Basic and C-Sharp are actively used
• Initiated formal Business Process Mapping
• Managed client organization to drive Change Management around all integrated processes

Project Manager

Confidential, Arlington, TX

Responsibilities:

• Managed IT Governance structure, Planning, Budgeting, Service Level approval, and Performance Management
• Contributed in Network & Telecom budget planning
• Assigned and helped the department standardize various aspects of the business, and started several initiatives to strengthen future operations
• Reviewed sourcing and procurement processes
• Engaged with various colleges of the University and with other teams of IT providing services on campus
• Managed quantitative financial figures. Improvements achieved were not immediately available, however the qualitative experiences saw enhanced scores on customer satisfaction results
• Change Management research was conducted among peer higher education institutions
• Introduced Project Management practices to a broader team

Project Manager

Confidential

Responsibilities:

• Introduced ITIL based services within the organization
• Planned, scheduled and executed all stages of enterprise software, hardware and system implementations
• Led the work of technical teams in deployments as per business requirements
• Helped the organization to offer its customers consultancy on improving their existing infrastructures, within services portfolio
• Program Management, arranged training sessions, stakeholder management, and backup arrangements for physical renovations of infrastructure as well as continuity of day-to-day business
• Articulated project goals and scope, translated business needs into technical terms, prepared detailed WBS and instilled shared accountability for achieving project milestones
• Helped create cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementations
• Introduced ‘work-place-innovation’ program that helped many organizations in utilizing their existing resources in the most cost- and space-saving ways
• Improved overall team efficiencies by offering unique ways of collaborating in face-to-face and virtual settings, as well as providing the organization with substantial cost savings in real estate

Project Manager

Confidential

Responsibilities:

• Appeared as information consolidation point of contact and performance driver for the globally placed team of 7 regional Contract Managers, being jointly responsible for a financial scope of US$ 35M
• Led management reporting on existing global contracts for out-sourced services (a scope of 65k user-base)
• Actively involved in risk management activities of project portfolio
• Evaluated the management of mobile devices using Enterprise Mobility Suite (EMS)
• Drove stakeholders’ acceptability towards global outsourcing Program of One IT Service Desk
• Managed IT supplier’s performance towards support of end-users, maintaining cost reduction & operational efficiency
• Provided insights into customer satisfaction through Feedback Management System and contributed towards global Net Promoter Scores for IT services delivery
• Acted as Project Manager for ‘Management of Change’ within the outsourcing Program, initiating the activities for future deployments
• Provided insight to Management for the targeted KPIs, and their alignment with the contracted Service Levels
• Actively contributed to various global processes finalization within scope of the Program

Project Manager

Confidential

Responsibilities:

• Provided schedule performance visibility to Program Management through benchmarks
• End-to-end responsibility for Operations Management and Service Catalog maintenance
• Expanded in-house services offered towards Businesses
• Introduced efficient support for remote-based users
• Drove the IT Management Agenda affecting Performance, Change and Strategy for the organization
• Customer satisfaction was regularized through various feedback methods within the framework of agreed SLAs
• Acted as the local champion / promoter of the outsourcing drive and an interface to the local businesses
• Handled the ITIL Management process. Established results communication for RCA to businesses
• Introduced an efficient IT organization in Saudi Arabia
• Effectively initiated ERP analytical solution resourcing towards stakeholders
• Developed policy for Centrally Owned IT Assets Management and deployed Local Break-out for internet traffic
• Implemented Disaster Recovery Plan as a major contributor towards Business Continuity

Infrastructure Project Manager

Confidential

Responsibilities:

• Managed network security and its deployment
• Administration of IT Infrastructure at LAN and WAN levels
• Deployed technological solutions for office access security
• Managed scope, quality, timelines and budgets up to US$ 1M
• Introduced new voice communication system
• Secured 10% cost saving by automating various administrative activities within Businesses Units
• Managed and took complete responsibility for implementation of various projects, directed by Corporate IT
• Collaborated with regional project managers to derive and create metrics for process improvements
• Forecasted performance and risk analysis to local Management with an understanding of the current schedule, risks, opportunities, and recommended actions to ensure future performance
• Provided 2nd line IT support and planning for countries of Saudi Arabia, Lebanon, Ghana, Kenya, and Tanzania
• Implemented and maintained DIAMOND2 (Lotus Notes mail / database environment) architecture