SUMMARY:

• Proven Leadership in Project and Program Management for IT and professional services departments, projects and programs: infrastructure projects, enterprise software development, systems integration, SaaS, PaaS, SOA, mergers & acquisitions due diligence, eCommerce, portal systems, BPO, BPM, MDM, ERP, DW/BI and cloud.
• Master of Science in Health Services Administration and Bachelor of Arts degrees from UCLA
• Six Certifications in Program Management, including Agile, Six Sigma and Lean Methodologies
• Over 25 years of professional leadership experience.
• Experienced Professional Services Department, Engagement and PMO Manager
• Experienced IT Software Development & Emerging Technologies Department Manager
• Experienced IT Infrastructure Department Manager
• Experienced IT Business Relationship Sector Manager
• Experienced Technology, Partnership, Evangelism and Alliance Manager
• Experienced IT and Professional Services Program and Project Manager

TECHNICAL SKILLS:

Mainframe & Minicomputer: IBM ES 9000, 3090, 3083, 3081, 3033, 370/158, 360/91, Amdahl 470/V.6. IBM 4381, 4341, 4331, AS/400, Series 3X, 9370, DEC VAX 8700, VAX 11/780, PDP - 11/750, PDP-11/70, PDP-11/34, Dec System-10, HP-3000 Series 80, HP-3000 Series III, HP-2000C, HP-1000, Control Data Cyber Series, CDC-3170, Wang VS-100

Microcomputer: Various server, laptop, netbook, tablet and desktop systems using Intel Core I3, I5, I7, Core 2 Duo, Core Duo, Pentium, Pentium Pro, II, III, IV, D, Celeron, Xeon and X86 Clones/Compatibles/Servers, AMD Athlon 64 X2, Athlon, Duron, Sempron, Opteron, Turion Series, K6 Series, Cyrix M Series, IBM PS/2 Models 20-90, IBM PC/AT, PC/XT, 3270 PC, 3270 PC/AT, 3270 PC/G, 3270 AT/G, AT/370, RT/PC, XT-286, Tempest & Industrial PC, Compatibles and Clones. Macintosh Family & compatibles, (Macintosh-Power Macintosh-G3, G4, Intel), Industrial Mac, HP, Asus, Dell, HP, Toshiba, Samsung, Zenith, AST, Epson, Compaq, Lenovo and other PC Compatibles.

Mobile and Thin Client Technologies: Citrix MetaFrame and XenServer, Wyse, HP & Neoware thin client PCs. Mobile PDA integration with Apple iOS iPhone/iPod Touch/iPad PDA and Tablet, Windows CE 5.0 touchscreen and handheld shop floor mobile clients from InterMec and others. Windows CE 5.0/6.0, Windows Mobile 5/6.X, RIM Blackberry, Android.

Networking, VoIP, Virtualization, Data Center Technologies: Microsoft Windows NT & Windows Server 2000/2003/2008/20 XX (.NET), Novell Netware, Banyan, 3-Com, AppleTalk/LocalTalk, Ethernet, Fast & Multi-Gigabit Ethernet, Asynchronous Transfer Mode, Fibre Channel, Token-Ring, Arcnet, Omninet, TCP/IP, SNA/SDLC/VTAM, Decnet/LAT, Bay Networks, Wellfleet, VitaLink, 802.11a/b/g/ac. Codenoll, Emulex, Synoptics and other fiber optic technologies with mechanical and fusion bonding. EMC SAN Symmetrix/Clariion. HP StorageWorks MSA and SAN technologies, Cisco and Avaya VoIP solutions. HP Enterprise Proliant DL-2xx/3xx/4xx/5xx series servers and BL/DL-4x/5x/6x/8x series blade and rack servers, Cisco UCS, NetApp, HP LanServers, Dell Power Edge Servers. AS/400 eServer. xServe. Teradata systems. VMWare ESX, ESXi, vCenter, vSphere, Microsoft Virtual Server, Insignia Solutions Virtual PC virtualization solutions.

Programming Languages: Ada, Basic, "C", Cobol, Fortran, PL/I, PL/C, OS Job Control Language, OS Utilities, Assembler

Operating Systems: MVS/XA, MVS/SP, MVT, OS/VS2, VM/CMS, VMS, SOS, UNIX (including Solaris and AIX), LinUX (several versions from Red Hat and other vendors), XENIX, Mach Ten, PC-DOS, MS-DOS, OS/2, Windows 3.X, Windows 95/98, NT, Me, CE, 2000, XP, Vista, Windows 7, Windows 8.X, Windows 10, Macintosh OS (through 10.X), IOS 6-10.X, CP/M. Editors TSO, Wylbur, Roscoe, CMS/XEDIT

Software/DBMS/Systems/4GL: Database systems and Data Warehouses using Oracle and Microsoft RDBMS technologies, including Microsoft SQL Server 7 through 2012 with Data Translation Services (DTS), MS SQL Server Reporting Services (SSRS), MS SQL Server Analysis Services (SSAS), SPs/RPCs/PL SQL, ORACLE 5, 8i, 9i, 10g, 11g, 12c, IMS/VS DB/DC, CICS, IBM Database 2 (DB2), mySQL, FOCUS, RAMIS. SAS, SPSS-X, BMDP, Minitab 11, 16.X, MS Access, FileMaker, Tell-a-Graf, CIPREC, Microsoft Office, Clipper, dBase III+, Rbase, Lotus 1-2-3, WordPerfect, Visio, OmniGraffle, ConceptDraw, Harvard Graphics, Momentum, Crystal Reports Server XI, SAP Business Objects, Cognos, Qlikview, Other Business Intelligence (BI) solutions.

eCOMMERCE, EAI/SOA/Internet/Intranet & Enterprise: IBM WebSphere, WebSphere ICS (CrossWorlds), Ascential/IBM Datastage (ETL Information Integration) and MQ Series, WebLogic, WebMethods, Microsoft .NET, MS IIS, ASP, Active Directory/LDAP, BizTalk 2004/2006/2009, Netscape Enterprise & Commerce Server, WebObjects, Delano Technology, BroadVision, Blue Martini, Sun NetDynamics, Cold Fusion & iPlanet, Vignette, Octave, CrownPeak, ODBC & JDBC, J2EE Enterprise JavaBeans, ASP/ASAPI, XML, JBOSS Enterprise Platform, Oracle Real Application Cluster (RAC), Teradata, ADACS, Documentum eRoom, SharePoint 2002/2003/2007/2010/20 xx, MatrixOne eMatrix, SAP R3, SAP Business One V8.8X, Clarify, SalesForce, Goldmine, Act, Epicor Enterprise and Workbench 7.1 and 7.3.X, SAP ECC 6.X, PeopleSoft ERP 8.4, PeopleSoft HRIS/HCM, Spectrum HRIS, Oracle Taleo, Ceridian, Kronos, GlobalScape SFTP, IBM InfoSphere MDM 10.1, LAMP (LinUX, Apache, MySQL, Perl), IBM Initiate 9.5, Informatica 9.X Suite including Multidomain MDM, PowerCenter 9.X, ETL and BI toolsets, Cognos, Oracle 12c, Oracle Fusion R3-R8, Fusion MDM, Fusion Procurement, Fusion Financials, Oracle EBS Financials, Oracle e-Business Suite Enterprise Service Bus (EBS SOA), Fusion Middleware 11.X, Fusion Governance and Compliance, Oracle CRM Sales Cloud, Oracle HCM, Oracle On Demand Cloud Services, JD Edwards (JDE) Enterprise One V9.X, Oracle Hyperion Financial Management (HFM) 11.1.1.2, Oracle Hyperion Planning, Other ERP, CRM, SFA, SOA, EAI, MDM, Content Management System solutions.

Industry Specific and Solution Specific Enterprise Technologies: Microsoft Amalga, IDX Systems, AllScripts, MediTech Magic-5.6.6, EPIC, Intersystems HealthShare Foundation and Community, Intersystems Ensemble, Explorys EMS Big Data, Apriso FlexNet 9.4.X and 9.5.X, Dundas Charts, Predisys, Fidelity Finance/Eastern Software Empower 27.03.3, TourTech Systems TourTools Reservation, TRIRIGA Enterprise Integrated Workplace Management System (IWMS) v9, Maximo 7.5.X, Ariba, Aravo, Emptoris, Gentran, OPRA and Harbinger EDI. SABA LMS, SumTotal LMS

Software Development LifeCycle (SDLC) and Project Management Methodologies (PMMs) Rational Unified Process (RUP), Sage IT/MetaMor Xpedior Way, Arthur Andersen Method/One, Capability Maturity Model Integration (CMMI), Horizon SDSS, Waterfall, Apriso FAST (FlexNet Accelerated Services Track), Accelerated SAP (ASAP), Agile, and Spiral Model/Spiral Design, 1200 VC, Oracle AIM 3.0, Six Sigma DFSS/DMAIC, Lean Six Sigma. I have also done project work within an ITIL structure for infrastructure projects.

Project Management, Development Management and Support Management Tools: Artemis, Microsoft Project, Microsoft Project Server and Project 365/On Line, FastTrack Scheduler, Primavera P6, CA/Niku Open Workbench, CA Clarity, erWin, IBM/Rational Rose, IBM/Rational Requisite Pro, Visio, OmniGraffle, ConceptDraw, Microsoft Visual Studio Team Foundation Server 2010, 2013 with CMMI and Agile templates, Basecamp, Intuit Quickbase, CaliberRM, HP Quality Central, Seapine Software TestTrack, Prochain, Microsoft Visual Source Safe (VSS), MS Visual Studio, MicroFocus Accurev, Atlassian BitBucket/GIT Data Center, Apache SubVersion, LANDesk 7.4, ExtraView, MS Project OnLine, Atlassian Jira Data Center, Confluence Data Center, Atlassian Crucible, PPMLite Roadmap, Base Camp, ProjectLibre.

PROFESSIONAL EXPERIENCE:

Program Manager (Contract)

Confidential

Responsibilities:

• PM for ACCUREV Migration and SSDF Project
• PM for SNOWBIRD Support Project
• PM for RSECC Deployment to AWS Project
• PM for SNOW-PY AWS HPC PoC Project
• PM for AWS High Performance Computing (HPC) Projects
• PM for Edwards Lifesciences Finance Forward 2017 Enterprise Data Governance Project
• PM for Edwards Lifesciences Finance Forward Master Data Management (MDM) Project
• PM for First American Enterprise Customer and Master Data Management (MDM) Projects
• PM for First American MDM segment - Transaction Coordinator Project
• PM for First American MDM Data Warehouse Hierarchy Integration Project
• PM for BML/SJH Enterprise Master Patient Index (EMPI / Master Data Management (MDM) Project.
• PM for BML support of SJH Initiate Implementation Project
• PM for BML/SJH Data Driven Initiative - SOA and Data Warehouse Integration
• PM for BML/SJH Data Driven Initiative - Big Data
• PM - BML Analytical Support - SJH MediTech Standardization, Registration, Revenue Cycle, EMR.
• PM for KP ICD-10 data warehouse projects for CMS/HHS mandates, HASP and SOX Compliance.
• PM for KP Care Delivery Portal rearchitecture project
• PM for KP Complex Case Management System
• PM for KP CarePOINT - ROCS (multi-regional)
• PM for KP Care Management Tracking System (CMTS)
• PM for KP Care Management Institute (CMI) ElderCare, High Risk RX, other CMI Applications

Senior Program Manager

Confidential, Long Beach, CA

Responsibilities:

• Developed a professional services estimation tool for project scope, timeline, charge and cost estimation for use by presales solution engineers, allowing a solutions engineer do in minutes what used to require a week of team meetings.
• Estimated average cost savings of $14,750 per estimation ($737,500/year) and estimated average recovery of lost billable time of $30,400/estimate ($1,520,000/year).
• Tool demonstrated an average accuracy of +5% from historical project actuals.
• Developed and delivered MS Project training for PMs and Technical Leads
• Developed other standard automated tools and Standard Operational Practices:
• Presales tool for standard Training quotations
• Standard Labor Plan with margin and travel estimation
• Standard Project Status Report
• Standard Leadership reporting charts (quad, burn rate, etc)
• Managed first Apriso projects using Agile methodology

Technology Program, Project and Product Manager (Contract)

Confidential

Responsibilities:

• Confidential: Project Manager - Real Estate Management System (REMS): Confidential Corporate Sector. COTS deployment with extensive customizations by vendor.
• Confidential: Project Manager - Enterprise Application Integration: eRoom/eMatrix Integration Project. Confidential Space Technology Sector. Paperless and collaboration business process management project supporting engineering change and release management. COTS deployment with extensive legacy ETL integration and security interfaces using XML, J2EE and JDBC integration using WebSphere ICS XML Hub with CrossWorlds/ICS JDBC adapters to provide credentialed, secure, validated single sign on capability between Documentum eRoom and Matrix One eMatrix collaboration and product lifecycle management systems..
• Confidential: Project Manager - Empower Loan Origination System (LOS) - Phase I Project (Wholesale, Correspondent with EAI/SOA) and Phase II Project (Retail with EAI/SOA), Data Center & Server Consolidation Projects, and VoIP Technology Assessment Project/Technology Section - Call Center Transformation Strategic Initiatives. Program Manager and Technology Advisor to New Century Finance / Confidential . Manage projects full lifecycle and rescue other projects. Also insure projects pass Sarbanes-Oxley 202 and 404 and internal audits. Work extensively with Data Warehouse, Business Intelligence, Finance and HR on technical requirements, deployment and integration between outsourced systems. Project Manager - IT Sections - Business Process Outsourcing project. Managed development of integration with Data Warehouse, Epicor Financial Systems, Active Directory and MS Exchange for outsourced procurement, payroll, HRIS and recruiting systems developed by Accenture.
• Confidential: Technical Marketing consultant to Confidential from Interop Systems. Authored and created technical product marketing, briefing and training demo materials for Microsoft Windows Services for UNIX 3.0 and Windows Server 2003 High Performance Option.
• Confidential: Technical Consultant for Live Disaster Recovery effort for Arrowhead Lake Association. Conducted comprehensive Strategic IT operations, policies, inventory and systems review for the Board of Directors, Arrowhead Lake Association. Conducted eCommerce critique with phased directional plan for B2B and B2C eCommerce, eBusiness, email, internet/intranet development.
• Confidential River Specialists ( Confidential ): Comprehensive Strategic, Tactical and Operations, Information Technology, Marketing, eBusiness, consulting. Web presence critique for Confidential . Managed Phase I legacy reservation systems replacement and enhanced B2C and new B2B eCommerce presence for customer facing systems.

Manager

Confidential, Long Beach, CA

Responsibilities:

• Manager of eBusiness/Emerging Technologies department. Direct multiplatform development teams for B2B and B2C eCommerce, EDI, Intranet and Extranet systems development and mySAP.com web integration. Manage project change process. Member of strategic committee on IT finance and chargeback options.
• Modernization and rebranding of existing Pioneer Electronics websites under Vignette 6 Content Management System and Java Server Pages. Creation of additional, new Pioneer B2B eCommerce presence (Customer Connection) using mySAP.COM, SAP 4.6c and web technologies.

Managing Consultant/Project & Engagement Manager

Confidential, El Segundo, CA

Responsibilities:

• Project Manager for B2B / B2C eBusiness, and ecommerce development projects for Fortune 500 and DOT COM clients. Act as engagement manager on initial customer meetings, author proposals, develop and critique requirements and designs. Select project team, direct and manage development. Manage relationships with Delano Technologies and alliance partners. Manage project change process.
• Project Manager for Nestle Corporation B2B eCommerce development projects. System and all enhancements delivered bug-free, on-schedule and per original cost quotation in Dec 2000. System remained on-line, as-is, without any need for changes until Q1 CY 2003.

IT Business Relationship Program Manager (Contract)

Confidential, El Segundo, CA

Responsibilities:

• Provide strategic and tactical project management of joint venture and advanced development projects, including B2B and B2C internet, extranet, eBusiness, VPN and intranet technology projects. Author and critique vision, requirements, concept and design documents and briefing materials. Hold management briefings. BRG Program & Relationship Manager. Direct and manage multiple development teams. Assess ROI, perform gap analysis and evaluate projects. Work with SAP team
• Project Manager for Confidential Broadcast Engineering Error Tracking System (ETS) a web-based management system for tracking broadcast engineering issue resolution across a multivendor and multi corporate environment. 1st Proof-of-Concept functional system delivered within 11 working days of requirements definition.
• Technical Consultant and Project Manager assigned to two Confidential information technology due diligence teams for two, separate corporate mergers.

Technology Evangelist

Confidential, Cupertino, CA

Responsibilities:

• Inbound, outbound and external technology product marketing manager and developer relations manager for all desktop systems hardware and desktop technologies. Brief managers, developers, partners and customers on product technology roadmaps, and develop plans to insure that new technologies are leveraged with concomitant developer products and solutions for enterprise, education, consumer, creative and SOHO markets. Part of engineering and marketing teams. Develop marketing collateral, review PPs, MRDs and ERs, and author EPs.
• Spokesman, Section and Session Manager for Confidential at many conventions, including Comdex, Milia, Apple Worldwide Developer Conference, MacWorld SF/Tokyo/Boston, and CeBit. Evangelist for PowerPC, CHRP, Multiprocessing, Processor Upgrades, MacOS Licensing, DVD, PCI, USB, Firewire, SCSI, Mass Storage, RAM & Performance Initiatives.

Network Consultant

Confidential, Palos Verdes, CA

Responsibilities:

• Lead technical consultant for wide area and local area networking and systems integration projects. Responsible for all technical aspects of the project, and serve as project manager-on-site. Work in a presales capacity as a technical advisor during customer qualification. Author technical portion of project proposals and SOWs.

Network Systems Manager/MIS WAN Specialist

Confidential, Monrovia, CA

Responsibilities:

• Systems Manager for wide area and metropolitan area networking infrastructure and systems integration. Responsible for all technical aspects of system development, support and enhancement. Develop information systems plan, standards and growth plan for my systems. Plan, budget, IFB/RFQ, procure and implement. Interview, select and hire personnel. Manage development and system integration teams. Develop integrated data and voice service plan and schedule for buildouts and moves. Tone, BERT and sniff data and voice circuits. Act as primary technical advisor to CTO. Assess ROI, perform gap analysis and evaluate enterprise processes, products and projects. Manage project change process.

Senior Automation Systems Analyst, Specialist (Project Lead/Architect)

Confidential, Hawthorne, CA

Responsibilities:

• Manage design, development and system integration teams. Evaluate needs, potential solutions and products. Architect solutions. Design projects, write proposals, develop automation systems plans and budgets, and select personnel for engineering and manufacturing engineering automation projects. Lead project automation and development teams. Create and test design logic for simulation software. Write & document code, develop & implement system test plans. Assess ROI, perform gap analysis and evaluate enterprise processes, products and projects. Manage project change process.