SUMMARY:

• Seasoned, multi - faceted, results oriented technology leader with demonstrated skills to successfully manage and deliver complex multi-million dollar enterprise projects and programs for Fortune 500 (Dell, IBM, Confidential, Eastman Kodak Co., Xerox, Bausch and Lomb, American Express, Bank of America, and others) and US DoD clients from inception thru closure.
• Unique blend of technical experience and leadership combined with broad Delivery Management experience.
• Has earned and utilized all applicable Industry respected certifications (PMP, ITIL, CMMi, Six Sigma, MCSE, Certified Scrum Master) across cutting edge technology environments (Dell, Red Hat, DoD).
• Very strong written and verbal communication skills, proven leadership, attention to detail, strategic acumen, ability to learn and adapt quickly, and work well under pressure.
• I enjoy challenges. At this stage of my career, that hasn’t changed. I actively seek opportunities that allow me to apply the fullest spectrum of experience that I’ve developed and that continue to grow my skills as part of a team focused on delivering meaningful business results.

PROFESSIONAL EXPERIENCE:

Confidential, Tempe, AZ

Global Enterprise LAN/WAN Network Services Delivery Manager

Confidential Enterprise Network Services is a shared services organization that supports our presence at over 450 airports, hangers, sales offices, reservation centers, and Cargo facilities around the world. As the Delivery Manager for this entire scope of work my role consists of relationship management (both internally and externally), delivery management, people management, metrics, and - ultimately - ensuring that the 32 engineering and architectural resources who support these efforts around the world have what they need to deliver to our customers. My delivery portfolio includes 120+ active global Service Desk engagements ranging from year long complex projects to simple tasks, internal projects, PCI compliance initiatives, and general support. It is a fast-paced, fascinating, high profile role that blends my 30+ years of technical background, PM skill, relationship and financial acumen, communication skills, and need for continued growth. I develop business metrics and reporting for our entire organization via BI dashboards using Tableau. I recently played a central role in developing and implementing an Agile Delivery methodology across our organization. I am also the President of the AA PHX PRIDE EBRG. Tools include ServiceNow, Rally, Planview, Tableau.

Sr. LAN/WAN Project Manager (Contract)

I was hired as the PHX-based project manager embedded in the Network Engineering Team leading major post-merger network integration projects in the main data center for the world’s largest airline. Elements of my portfolio included network redesign and replacement of End-of-Service-Life Cisco infrastructure across the PHX and CLT data centers. This very visible effort involved total project budget was $2.4 million, dedicated team of 12 network engineers, and was completed on time within budget with no Sev 1 or Sev 2 incidents.

Confidential, Charlotte, NC

Sr. IT Risk Program/Project Manager

• Development of a .Net custom internal application (IT Risk Central) to identify, quantify, and aggregate risk, identify appropriate controls and procedures, track breaks and treatment plans, and other important IT Risk elements. Also responsible for building out the infrastructure/environments to support this new application.
• Risk Identification involving complicated analytics using Brier Scoring metrics, Monte Carlo simulation statistics, Agent-Based Modeling, and other cutting edge elements to identify, quantify, and treat risk.
• Infrastructure Baseline Development and Compliance Monitoring. Extend the use of internal tools to introduce infrastructure baseline compliance scanning of servers and databases across the enterprise
• Establishment of a new Application Risk program to calculate inherent and residual risk for all software (~1,300 applications) in our enterprise using Application Risk Categorization and Application Control Assessment processes.

Confidential, Charlotte, NC

Sr. Project Manager (Contract)

Confidential is a recognized global leader in the provision and management of IT infrastructure solutions, with global revenue of almost $6 billion in 2012. Managed a global team supporting a broad portfolio of infrastructure and service projects that introduce new technical solutions to existing customers and broadened capability of ITIL-based managed service offerings.

Confidential, Offutt AFB, NE

Sr. Technical Project Manager (Contract)

USSTRATCOM is a Unified Combatant Commands of the United States Department of Defense supporting Global Command and Control, intelligence, reconnaissance, global strike and strategic deterrence of the United States nuclear arsenal.

As the sole project manager I was responsible for a $15 million portfolio of projects to develop and implement new virtual infrastructure to support Integrated Strategic Planning and Analysis Network (ISPAN). My role required Top-Secret level clearance and involved planning, testing, installing, and production readiness of an entire new Virtual Infrastructure supporting both NIPR and SIPR networks. It involved Proof of Concept for new technologies within DoD, obtaining approvals through the rigorous DIACAP/STIG security process, communicating with command leadership, and overall responsibility for the success of this mission-critical effort.

In addition, I managed a top Command priority project to migrate all 6,000+ SIPR Exchange users to the centralized DISA Enterprise Email (DEE) service.

Confidential, Raleigh, NC

Sr. ITIL Project Manager (Contract)

Responsible for strategy and implementation of an extended Enterprise ITIL based ITSM foundation. Major efforts included: (1) I managed the entire ITIL v3 based implementation of the ServiceNow platform to replace existing Remedy software as a central service and knowledge portal. This effort was delivered using a traditional Agile scrum-based SDLC. (2) I managed the IT ITIL Steering Committee to develop a cohesive long-term strategic vision, implementation strategy, vendor management, communication, and procurement. (3) I managed major internal Facilities effort to select and implement a global Facilities Management (CAFM) tool from RFP thru tool selection to SOW to Solution Design to Phased Implementation. This global tool manages over 1 million sq. ft. of Red Hat facilities around the world.

Confidential, Charleston, SC

Sr. Technical Project Manager (Contract)

As a Sr. Technical Project Manager in the Enterprise Service Modernization program I was responsible for Messaging (MS Exchange and supporting infrastructure) and Directory Services (MS Active Directory - both physical and virtual) for the entire NAVMED enterprise (62,000 users). Phase 1 of the Core Technology Refresh project involved inception through DIACAP certification. I managed Microsoft and NetApp consultants per negotiated SOWs, internal engineers, IA resources, and was responsible for all project planning, requirements, documentation, communications, risks, and delivery. This role required a Secret Security Clearance.

Confidential, Charleston, SC

Sr. Project Manager / Business Analyst (Contract)

In this dual role I served as the Business-side Project Manager and Liaison to IT for the Marine Division Website Upgrade project. Project scope involved upgrade of existing Teamsite CMS software (to ver 6.7), new requirement definition/prioritization, content/process development and documentation, and project strategy and oversight. Coordinated efforts between major Business stakeholders in Charleston SC and IT organizations in Columbus, IN (and offshore). Developed web mock-ups using Axure prototyping software, UML Use Cases to model requirements, documented process flows using Visio, created test scripts, and assisted with content.

Confidential - Rochester, NY

Sr. Program Manager (Contract via TekSystems)

Managed a team of 10 IT and business resources to develop/enhance/support a new automated supply-chain mechanism for inventory management and disposable supply procurement for our blood spectrum analyzer products. It was identified as one of 3 major strategic efforts through 2012. Additional accomplishment included introduction of automated regression testing processes using HP Quality Center. (C#, SQL Server (SSIS Packages, stored procedures), ASP.Net

Confidential - Phoenix, AZ

Project Manager (Contract)

As one of 3 Sr. Project Managers engaged to lead foundational efforts for the NGI Program, a $40 million CTO Top 5 effort to re-engineer and re-platform the AmericanExpress.com MYCA applications, I managed a team of 21 local and offshore resources (2008 budget: $2.1 million) to launch the Testing/QA work stream and then turn it over to internal resources for implementation.

Excellus- Rochester, NY

Sr. Project Manager (Contract via TekSystems)

Led a dedicated team to implement significant hardware/software upgrade to enterprise-wide Lawson Financial Systems to address business needs, platform limitations, and auditor SOX concerns. This role Involved tight coordination of vendor resources, internal technical team (7 resources), compliance auditors, users, and management. Major achievements involved migration to new infrastructure platform, enhanced security model, and a new overall technical architecture.

Confidential . - Phoenix, AZ

Project Manager (Contract)

Managed a variety of significant Infrastructure efforts in support of the American Express global Lotus Notes email environment. Under my management, the number of at-risk servers (< 20% capacity) was reduced by 60%, and the number of critical servers (<5% capacity) was halved (addition of SAN, load balancing, new servers). Also, oversight of the 2007 annual Email purge, efforts pertaining to litigation custodians’ email files.