SUMMARY:

• Result - driven IT Professional with 10 years of Industrial IT experience, 8 years of Data analyzing, 10 years of professional Sharepoint experience and 8 years of Project Management involvement.
• Information Systems background and business management experience when involved with Projects that include IT infrastructure, Construction developments, corporate training and Cost analysis.

PROFESSIONAL EXPERIENCE:

Confidential - Washington, DC

Contractor- SharePoint/Project Coordinator

• Promote and support the deployment of Service Management processes to all groups interacting with Problem Management, Change Management and Incident Management
• Secondary support for Configuration Management, Vendor Management, Procurement, Asset and Service Level Management
• Produce activities and workflow documentation for Change, Incident and Problem Management
• Provide Tier 1 Level support through troubleshooting, research and investigation of technical issues
• Create modify/maintain multiple SharePoint sites, unique navigational elements, site pages & workflows
• Provide Front Office Administrative and Project support to the Client, Customers, and other Staff as needed
• Provide Onboarding training for SharePoint access
• Partners with Subject Matter Experts (SME) to establish a consistent standard for all contact within the knowledge management system
• Streamlining/automating the auditing of existing content by developing a knowledge asset maintenance processes
• Manages the knowledge dissemination policies within the customer support organization

Federal Bureau of Investigation - Washington, DC

Contractor-Project Lead

• Effectively executed and drove continuous improvement for IT Change Management
• Tracked, analyzed and reported information timely to allow the project teams to manage their projects and evaluation of weekly reports.
• Ensured the accuracy of project schedules and performed version control in MS Project
• Coordinated project schedules, tasks, update meetings and timely distribution of reports
• Prepared, implemented and monitored scopes of work and prepare Work Breakdown Structure (WBS) for control and integrity in MS Project
• Designed & managed multiple Sharepoint sites for the FBI’s front office.
• Monitored content of Sharepoint for the FACs and work with contractor staff to ensure accuracy, completeness, and timeliness of postings.
• Developed specialized databases files in Excel; working with partner federal agencies to track work of the activities; and assisting with the development, tracking, and regular updating of strategic operational and program plans.

Confidential - Rockville, MD

Contractor-Project Assistant

• Led all quality related programs - Direct QA activities to ensure maximum quality and effectiveness.
• Monitored project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance
• Maintained project schedules in Primavera and/or Microsoft Project at determined intervals to ensure jobs are being completed on time and within budget.
• Created project artifacts as well as provided subject matter expertise on systems development life cycles and project management processes and tools.
• Performed project progress monitoring duties including identifying critical activities and reviewing forecasts with progress achieved to date in MS Project.
• Developed project plan and met all established project deadlines.
• Resolved product complaints, maintaining necessary and accurate documentation of records regarding the root cause analysis, corrective action, and preventative action taken to resolve the problem.

Confidential - Fort Meade, MD

Project Management Specialist

• Performed audits on IMS for each project team and PBR’s to ensure funding is accurate in MS Project
• Maintained the project risk register to ensure that risks are effectively managed to minimize their impact on the schedule, scope and budget of our projects.
• Investigated, recorded and provisioned thematic analysis on failed changes, unauthorized changes and changes resulting in major incidents
• Configures IT technology and executes basic changes while following standard operating procedures and change/release management policies
• Performed financial variance identification and analysis - Actual/budgeted expenses based on ITIL Guidelines. for briefings and presentations uploaded to SharePoint.
• Assisted in creating presentations that were used to persuade management to consider more efficient business methods.
• Processed change requests, Scope Documentation, Statement of work documentation according to cost and schedule based on ITIL Guidelines.

Confidential - PENTAGON, Washington DC

Project Coordinator (Network Operations Control Center)

• Assisted in the management of project budgets, (ETC), (EAC), and Cost Variances while using PMI methodology
• Prepared a variety of reports covering the status of funds, expenses, and budget trends by analyzing the financial data
• Prepared and executed purchase requests and Fund Distribution documents.
• Implemented PMI methodologies with the Development of accurate business models including process, requirements analyst, organization and change management
• Assembled historical data from our accounting database to compare current requirements and future expectations.
• Excelled in guiding the work of technical teams.
• Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS)

Confidential -N.W. Washington, DC

Project Analyst

• Assisted with assigning staff to project tasks and reassures that the deadlines were met.
• Designed a SharePoint website to provide an informative tool for new coming employees
• Lead the analysis and forecast of project activities to ensure project completion within budget and timely in an Agile environment.
• Assisted with processing of purchase orders and employee timecards; tracks the status of clients’ invoices
• Utilized SharePoint to create Document Libraries and Discussions, Form Libraries, Site and List Templates and alerts.
• Gathered production/statistical data to prepare analyses, time reports and schedules for use by communicating to management, clients, or support offices.
• Daily activities involved backup and restore of sites, editing permissions, and end user support and Maintenance.
• Worked with end users to help them map and analyze their current processes so they can be implemented in SharePoint

Confidential

Network Project Assistant

• Ensured change management procedures and PMI methodologies are implemented and followed
• Strong knowledge of project development, compiled end user/client business needs and providing superior project oversight, status updates to all stakeholders and completion of projects on time and within budget
• Worked in the Data Center/NOSC while shadowing & recording meeting minutes Senior Project Managers daily
• Specified the quality assurance process that will ensure the overall quality and continual improvement of the SharePoint application enhancements while using PMI methodologies
• Managed and coordinated the schedule during the network development design phase with the assigned team including architects, custodians, construction and network engineers.

Confidential - College Park, MD

Information Systems Analyst ( )

• Served as VOIP and Microsoft Outlook migration coordination lead. Migrated upwards 1500 regional users from Lotus Notes to Outlook 2010
• Coordinated the purchasing and design for software and small IT projects to save on training classes
• Coordinated with Active Directory admin for creating SharePoint users and granting and revoking permission
• Coordinated the purchasing and design for software and small IT projects to save on training classes
• Participated in business initiatives and best practices that drove continuous process improvements towards improved project quality, cost and cycle time ITIL guidelines
• Extensive Excel work; used pivot tables and complex formulas to manipulate large data structures

TECHNICAL SKILLS:

Microsoft Project Server 2007/2010/2013: Sharepoint Designer

PeopleSoft (HCM Software): JavaScript

SnagIt (Video Software): Adobe Photoshop Illustrator

Microsoft Visual Studio: Quality Center

Celoxis (PM Software): Remedy (Ticketing System) (8 yrs. Exp.)

SharePoint (6 yrs. Experience): Clarizen (PM Software)

Cisco: Microsoft Project (7 yrs. Exp.)