Senior Project Manager Resume
SUMMARY:
Seeking a challenging career with the opportunity to utilize my years of experience in Senior Management, Project Management, Technical Service Management, Software Development Management, Systems Analysis, and Programming.
PROFESSIONAL EXPERIENCE:
Confidential
Senior Project Manager
Manage projects from inception, tracking resources, components, man - hours, software releases, documentation, hardware modification, and Change Management, from design to mass production (over 12 million end users in total). Manage over 30 different projects simultaneously, which include interaction with developers, software project managers, hardware project managers, and all levels of management. Projects include all Dish Set Top Boxes (including Hoppers), Dish Anywhere, External Hard Drives, Over-the-air antennas, Commercial services, QAM, IPTV, and FVOD. Worked closely with IPTV and FVOD services to provide schedules, support, and maintenance (which included having updates pushed into the test and production environments). Managed multiple multi-million dollar projects concurrently. I worked with the Customer Service Application and Set Top Box health, integration, and reporting. Synced with the Dish Customer Service Group (CSG) to determine and implement what reporting they needed from the Set Top Boxes, as well as how to interpret that data. Provided user statistics as part of new design and development. Started at Echostar as Beta Group Leader; Oversaw software/hardware Beta Test group/1000+ Beta Testers. Create and assign Beta test projects for new/existing receiver hardware/software.
Confidential
Director
CTO of a 100-employee Publishing/Manufacturing company. Member of the Senior Level Management team, reporting directly to the President. In charge of charting the direction for growth and expanding the capacity, versatility and planning of the business systems. Plans security, capacity of data, and bridging technology with customer. Charged with the planning of the IT staff and the development of the company's in-house ERB and CRM systems and databases. Management of those systems includes custom programming and support, both in-house, contracted 3rd party partners, and consulting services. Also in charge of deciding which technology will best meet the needs for future growth of the company. Direct reports include Director and Managers.
Confidential
Technical Services Manager/Project Manager.
Primary technical contact for Confidential administered United.com (United Airlines). Responsible for Incident, Problem, Change, and Release Management for Confidential administered United.com and the Apollo and Galileo systems. Detailed knowledge of United's booking engine, fares, and payment systems. Became Certified Project Manager (CPM) (PMLG/PMI), Six Sigma White Belt, and an ITIL Foundations certification. Lead a team of specialists in resolving incidents and tracking problems with ITIL processes. Incidents include system availability, downtime, and credit cards for United.com. Also involves Service Level Management (SLM) with IBM and Cendant's Service Level Agreements (SLA) as IBM is contracted by Cendant to run the data center facility and network. Request and review RCA and Incident Response processes which entail interviewing Service Managers and Business Units to determine failures in current Root Cause Analysis (RCA) process and Action Items. Created a new enhanced RCA process for more accurate analysis. Managed development of Java, VB.Net, and C#.
Confidential
IT Projects Manager/Software Development Manager.
Project and Software Development Manager of migration from HP3000 to a Windows .Net environment with Oracle and MS SQL Server databases. Managed a group of 20+ for planning, scheduling, acquisitioning, and developing for a .NET project. I designed, installed, found training, and coded the .NET project that interfaced a web based credit card authorization with a legacy subscriber system into a new process. The project consisted of .NET, C#, Java, HTML, and XML. The group expanded to 80 for User Acceptance. Developed and negotiated contracts with vendors. Responsible for the ordering, maintaining, and renewing of all hardware and software licensing contracts, including Microsoft Enterprise Software (including
Confidential
MSDN), Dell, Sun, Oracle, and others. Designed, developed, and implemented Quality Assurance (QA) standards for 8 years. Developed Data Warehousing plans for conversion to single warehouse. Worked closely with Finance and Marketing departments to develop and maintain software (both server and PC based), databases, and reports. I scheduled and provided on-call support for the Subscriber, Finance, and Advertising systems and software. Created cost management analysis for each project. Designed, developed, and implemented hardware and software inventory tracking systems for over 30 servers that had almost 200 internal end users. Ordering and tracking of all assets used throughout Finance and Circulation departments. Administrator for all server and PC based software. Managed over 30 projects during Agency integration with News and Post systems/data (over 2 years). Developed multiple Web based Intranet projects, including the current Service Request Intranet application used by the Confidential 's Finance, Circulation, and IT Departments. Created Intranet development sites for individual projects. Rocky Mountain News side Project Manager for migration of Denver Post Circulation data into RMN systems and databases (Received award as Quarterly Employee of Company for migration). Migration was ahead of schedule and under budget, during an intensely high pressure merger. Maintained legacy systems so all programming efforts could focus on new direction, while managing project. Project Manager on a $2.5 million dollar project that completely replaced the legacy circulation system, IBM 3090 to DEC Alpha (Software and Databases) and it's more than twenty-four interfaces while sustaining an all time high year-over-year growth in circulation. Migration included moving from CICS/VS, VM to Open VMS and a DB2 database to Oracle. After conversion, shifted group to maintenance mode. Used Microsoft Windows and Microsoft Office tools, including Word, Excel, and Project. Utilized: Oracle, SQL, PL/SQL, ODBC, C#, .Net Environments, ASP, HTML, FrontPage, J2EE, Java, VB, MPE, Crystal Reports, COBOL, C, JCL, IBM CICS, VSE, VS, SQL/DS, DEC Alpha's, Open VMS, Rational Unified Processes (RUP), and all current Microsoft products.
Confidential
Software Developer
Assigned to development and maintenance of specific modules of code which included: C, C++, COBOL, OSF/Motif, SQL, Unix, and X-Windows. Completed multiple enhancement deliveries of modules according to requirements defined by customer. Assigned to successful delivery of Communications Upgrade, hardware and software, for a large network of over 200 workstations, including long-lines to remote sites. Utilized: SUN 4 and SPARC and UNISYS 1100/2200 (with DMS-1100, RDMS-1100, and TERADATA Database Servers). Adhere to highly structured Master Schedules and Total Quality Management (TQM). Received awards from customer for continuous quality, performance, and dedication for multiple long term trips to customer sites.
Software Test Engineer.
Assigned to evaluate requirements for definition and verification criteria, provide requirements verification criteria, outlines, and test flow procedure development. Organized information for test procedures to a specified format. Wrote factory and site test procedures, conducted factory and site tests. Evaluated test results and wrote appropriate reports. Wrote QA requirements and developed sign offs for final client authorization.
Confidential
Intelligence Specialist.
Assigned to USS KITTY HAWK (CV-63). Achieved the rank of Petty Officer 2nd Class (E-5) in minimum amount of time required (2 years 11 months).