SUMMARY:

• Solutions - oriented Agile professional who excels at managing product life cycles, collaborating with project teams, interfacing with business clients and regulatory teams, and designing/deploying products and services to meet deadlines for the organization.
• Self-motivated and technical lead with 13+ years of experience in engineering, product development, deployment and management, and process improvement.
• Dedicated, self-motivated achiever who is success driven and adept at managing multiple projects in a high-pressured Agile environment.

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Responsibilities:

• Worked as product owner and scrum master directly with QA and development resources; created and managed user stories and QA test suites in AGILE environment
• Designed, coded, launched and supported NodeJS RESTful API's which consumed third party Anti-Piracy and Anti-Malware JSON and XML data as well as customer facing JavaScript and HTML5/CSS3 solutions that enhanced the customer security experience
• Products showed warnings to customers for sites that may contain malware and and/or intellectual property infringing material and had multiple customization options
• Responsible for reviewing and comparing third party Anti-Piracy and Anti-Malware services to determine best contract based on technical and financial proposals
• Managed solutions from ideation to operations with prioritization on the best possible user experience while providing backend services that could run thousands of transactions per second with minimal latency
• Extension built for Google Chrome, Apple Safari and Mozilla Firefox browsers offering URL checking which no other ISP’s have available
• Presented incremental product deliverables formally to high level Confidential and NBCU executives and other stakeholders
• FastTrack Notification System
• Designed, launched and supported NodeJS and JavaScript based RESTful API's from ideation to operations to lookup customer data, manage then send direct customer notifications
• Key features included ability to leverage multiple back end systems yet run end to end notification in near real-time
• Represented Confidential while working with key industry leaders, ISP's and content owners such as MPAA, RIAA and movie studios to unify the Anti-Piracy efforts
• Included forward facing HTML5/CSS3 content management products that were used by non-technical business owners inside and outside of Confidential to manage and update notification campaigns
• Created and managed user stories and QA test suites in AGILE environment, worked as product owner and scrum master directly with QA and development resources
• Additional responsibilities included reviewing third party services and products to determine potential value for FastTrack
• Cybersecurity Posture
• Led effort to report and monitor security best practices across larger organization in order close any security loopholes and prevent security disasters then report to upper management
• Held collaboration meetings with all platform owners and engineers to understand high level and technical aspects of their project
• Currently working on aligning documentation, asset tracking, backup and business continuity, disaster recovery, credential management, fuzz/PEN testing and code analysis procedures using AGILE methodologies
• Designed and built portal for teams to update their platform information, includes admin pages to manage access
• React Native / Confidential Summer of Code
• Created Confidential apps for the industry leading X1 set top box application using the Confidential built Confidential javascript framework
• Apps included title searches and menu layouts to be part of the new front end design
• Worked with back end engineering teams to connect Confidential apps to back end Manitoba service which would allow improved app response times for end users
• Splunk Reporting Expansion
• Splunk enterprise reporting platform admin for environment containing search head clustering, indexer clustering, and over 80TB of storage capacity (largest in Confidential )
• Reporting lead responsible for both back end administration and forward-facing dashboard support
• Focused on automation and ensuring reports and dashboards meet or exceed business expectations
• Worked with Splunk sales teams to determine highest value licensing options for Confidential for expansion
• Email Migration Takeback
• Technical lead for backend MySQL database and eTrust Confidential directory services during nation’s largest email migration (30 million+ users) with no customer impact
• Supported IMAP sync and account lookup tools
• Created directory architecture and oversaw contractor deployments
• Designed transition of database and directory systems
• Focused on providing bash and perl scripting and database support while ensuring timely daily reporting to all business and technical leads at multiple levels
• Provided direct customer feedback analysis to management and CARE agents through forums, escalations, and direct communications
• Directory Expansion
• Technical lead for large scale provisioning eTrust Confidential directory expansion (fourfold)
• Responsible for running hardware performance testing followed by configurations and scripts to deploy updates
• Lead design and implementation of solutions with teams of Confidential FTE’s and external contractors with no impact to provisioning
• Designed and developed several unique Confidential command line tools in Java for load testing, directory maintenance, and monitoring
• Tested and reviewed Confidential products and license restrictions to provide valuable feedback to upper management

• Provided technical training, mentoring and leadership to client directory team as an eTrust Confidential directory subject matter expert in order for seamless directory support transition
• Responsible for compiling transition execution plan following contract termination
• Dual Site Disaster Recovery
• Created multisite disaster recovery provisioning Confidential directory configuration that included testing and implementation of launch scenario with zero downtime.