Implementation Engineering Manager Resume

Objective
Action-oriented and results-focused professional offering 10 years of telecommunications and IT project management experience Offer a strong background in team building, budget management, development project scope (budgets, timelines and delivery data), customer relationships, cost avoidance, continuous improvements and conducting status meetings and customer reviews. Expertise includes navigating all aspects of complex network projects.

Summary:
Motivated, personable business professional with college degree and a successful 10-year track record of corporate experience. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely budget reports meeting stringent deadlines. Hands-on experience with infrastructure projects including: system, security, network, integration, deployment and implementation. Provided technical expertise, managed all aspects of installations, monitor all account activity, order tracking, account inventory, credit adjustments, engineering changes, presentations, and product, update to ensure excellent customer satisfaction.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.
Technical Skills: MS Access, MS Project, MS Word, Excel, PowerPoin, CDMA, iDEN, GSM, VoIP, LTE
Skills Summary:

Project Management
Report Preparation
Written Correspondence
General Office Skills
Microsoft Office
Customer Service
Scheduling
Marketing & Sales
Training/Coaching
Supervisory
Front-Office Operations
Professional Presentations

Professional Experience:

Confidential– 3G Network Planning and Engineering 04/2012- present
Implementation Engineering Manager (ASK Staffing) - Atlanta, GA

Manages 3G Engineering teams schedules and implementation of cell tower upgrades and downgrades, along with assisting in LTE projects in Atlanta metro area.

Managing changes to scope and priority and evaluating impacts to project timelines due to unplanned changes Formulate action plans to address unforeseen delays to minimize the impact to project completion
Provide leadership to project team members to ensure role clarity and expectations
Developed project documentation including: timelines, project meeting minutes, escalation and jeopardy notifications, action items etc.
Project execution: coordination of all activities, schedule with appropriate engineering work groups, provide regular updates using proper tools for internal and external project stakeholders

Confidential– Technical Services Group 10/2011- 04/2012
Project Manager III (KForce, INC) - Atlanta, GA

Accountable for planning and managing Network Infrastructure projects in support of Confidential.

Lead delivery of multiple software development projects delivering innovative new infrastructure network changes both domestic and global sites.
Managed internal workgroups with >6 team members, and resource allocations to insure that project budget over >1M annually, risks and scope remained consistent.
Primary Project Manager on network upgrade in the Atlanta market, moving 20 sites and over 88 voice and data circuit, servers and switches to new DWMS ring to increase network reliability and redundancy.
Managed Ethernet, VoIP, video telepresence circuits, Sonnet, DWMS, TCP/IP, Gig-E, Metro-E services related to new and existing network.

Confidential– Business Services Group 05/2000-12/2009
IT Project Manager

Managed all aspects of infrastructure/network project management needs for general business client based averaging $500K - $100M annually.
Acted as a liaison between both internal and external clients, and technical staff such as access delivery, provisioning and equipment vendors
Eliminate duplication and simplify processes and created escalation path to eliminate/reduce delays.
Tracked all milestones associated with project lifecycle, from pre-sales RFP advisement to post-sales turn-up scheduling and first invoice billing.
Managed all data and wireless products, VoIP, Sprintlink Frame Relay, Frame Relay, Dedicated IP services, DSL, 3G and 4G products
Managed all voice services such as knowledge of T1, T3, DSL, X.25, SIP trucking and Frame Relay services.
Escalated when needed to iLEC and cLEC providers to insure timely local loop delivery.

AWARDS/CERTIFICATE OF MERIT (Sprint)

Crown Perks Sales Support Award, August 2009
Outstanding Support Mid-Atlantic Region Sales, August 2009
Be the Reason Award, April 2008
Outstanding Support Mid-Atlantic Region Sales, August 2002
Outstanding Support Mid-Atlantic Region Sales, September 2001
Top Gun (Quality + Productivity=Service Excellence)

Education

Project Management Certificate,

Bachelor of Business Administration with concentration in Marketing,

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