SUMMARY:

• Strategic Business Executive - Focused on Revenue, Confidential, and Operating Income, Information and Cyber Security, Technology Assisted Business Initiatives; Product /Program Management, Data Management / Business Intelligence, and developing leaders and world class systems and Infrastructure that maximize shareholder value
• Innovative Delivery of products and services to Clients internally and externally, Player / Coach Leadership, Project delivery from / requirements - definition from Implementation to, Cloud based Expert, PAAS - Platform as a shared service, IT Leadership | Product, Program and Project Management (both Private clouds and public as well as Infrastructure as a service | Cost Savings | Revenue Growth, Security, Architecture, Objective: Use my knowledge of business and technology to grow revenue and profitability. I like building relationships internally as well as external (Customers and Suppliers).
• Accomplished professional actively pursuing opportunities to drive exceptional performance where strategic vision, Information Security, decisive management style, and proven experience in leading product, systems Information and applications development efforts.
• Analysis expertise in big data projects and understanding business impacts from new data pool.
• Command of Program / Product / Project Management and Business Leadership
• Lead project teams through conversions to Agile and LEAN from Waterfall SDLC with multi country / geography of staff. Updated Key executives about project status and budget. with recent success serving as a trusted advisor and subject matter expert to commercial clients seeking to improve business operations, financial structures, and technology infrastructure.
• Rapid development of market based programs to create additional revenue or customer attachment(stickiness)
• Focused on Infrastructure CRM, Workflow, Contract Management, and revenue assurance) as well as Product Development / Management (billing, ecommerce install and configure. CRM, Customer Portal, Workflow, Contract Management, and revenue assurance)
• High Volume Systems Processing, especially through SAAS / IAAS offers
• Technology-Focused Business Manager with a keen talent for synthesizing complex problems, communicating with key stakeholders to assess needs and develop innovative, practical solutions; managed systems and technology operations at Confidential, with headcount skyrocketing from an initial staff of 5 professionals to more than 328 employees distributed worldwide.
• Effective Strategist with broad skills ranging knowledge and expertise that spans business development, operations, sales, process improvement, internal controls, and regulatory compliance.

KEY AREAS OF EXCELLENCE:

• Project / Product / Program Management
• Delivery of Applications and Infrastructure - on time and on budget - focused on Confidential return
• Information Security
• Internal design and standards compliance
• Technical / Executive Support
• I create value based relationships and continue to cultivate those relationships
• Team Building
• Demonstrated ability to grow regionally diverse teams unify them focus on specified platforms

TECHNICAL SKILLS:

Technical Proficiencies & Intellectual Property: BSS / OSS, Metratech - recently acquired by Ericsson, Portal Software -Oracle Revenue Billing Management (BRM), Salesforce.com, Crystal Reports (now SAP), Business Objects, Jigsaw (data.com) APTTUS Contract Management, Epicor, IBM Informix, Progress 4GL, Vertex, Bill Soft, IP Communications (SIP, RTP, TCP), IPV6, Perl, SED, AWK, LAMP Technologies

PROFESSIONAL HISTORY:

Confidential, West Point, GA

Responsibilities:

• Assisted Company to move to next phase of Evolution, IT growth, Information Security, Project Delivery
• Completed by reviewing financial impact and return on automating or technology assistance with an issue that creates a financial impact.
• Help client executives with critical needs Such as a new product launch or staff reduction and automating tasks.
• Retained by the former CTO of this global leader in web conferencing and online meeting technology to assess the strength and viability of capital initiatives, lead price negotiations with vendors, and facilitate the expansion of operations to Latin America; secured $9 million in savings through rate reductions.
• Duncan Services. Served in an ad hoc COO capacity at this provider of IT services ranging from simple bench repair to full systems design; facilitated reviews of P&L, cash flow, amortization schedules, and seasonal strategies that resulted in a 20% gain in revenue and 50% growth in Operating Income.
• For multiple clients, leveraged extensive experience in global telecommunications to reduce operating expenses by deploying IP architecture to replace legacy systems. Personally, delivered over $300M in annual revenue through a winning combination of technical expertise, business development skill, and executive sponsorships.
• Virtusa - Served the Media / Telco vertical as customer Partner Representative focusing on Innovation and Architecture. Supporting Clients need for lower cost of revenue and increase efficiency to allow our clients to add or shed more resources and budget allows.
• Telco with revenues more than $100 Million - I provided support for a disaster plan- Provided support for the President of the business on such items as disaster recovery, Safe Harbor “how to sustain an audit”, as well as security audits for ISO 27002, GLB, HIPAA, as well as ITIL for each region of the globe as requirements differ by region.
• Developed an ISO 22301 compliant disaster recovery / business continuity for banking and new lagre partner integration / audits.

Confidential, West Point, GA

CIO & Senior Vice President of Systems and Technology

Responsibilities:

• Led technical product development as well as back office systems development and operations.
• Shepherd operations through a period of massive growth, with headcount skyrocketing from an initial staff of 5 professionals to more than 300 IT employees distributed worldwide to support 1,500 OPS staff and 1,150 salespeople; exercised responsibility for an operating expense IT budget of more than $50MM and a capital expenditure budget of over $65MM, with 9 direct reports comprised of vice presidents and senior directors. These staff were all over the world and included staff from
• Served as the architect of the company’s CRM initiative, evolving the platform from a legacy system to a service-oriented application offering greater efficiency, productivity, and effectiveness.
• Led the continuous development and enhancement of the company’s portfolio of industry-leading conferencing services, including the Reservation less-Plus audio conferencing service. Defined Product Development / Management methodology.
• Served an integral role in the transition from Waterfall to Agile methodologies, capturing significant reductions in development costs and time frames.

Vice President of Systems Development

Confidential

Responsibilities:

• Integrated Systems and product sets of key acquisitions.
• Led Product Development initiatives that allowed -Partnered with Microsoft on the Integration of system architecture supporting VOIP and IP solutions, an alliance that would increase annual revenue from $1.2MM to $22MM over 15 months.
• Employed expertise and lessons learned from the Microsoft partnership to achieve similar success in directing the integration of WebEx and Adobe Connect.
• Led a full spectrum of development functions with respect to Salesforce.com, including architecture, testing, contract management, coding, and contract negotiation.
• Successfully led technology and product integration efforts for two corporate acquisitions representing $66MM in revenue.
• Generated over $4MM in annual savings through a successful effort to near-shore 83 employees that effectively avoided the need to reduce headcount.
• Leveraged superior negotiating tactics to reduce service contract expenses by $11MM over three years; secured positive changes in terms and conditions with industry leading vendors that included Oracle and IBM.
• Introduced a program designed to review all service credits, resulting in over $9MM in Confidential savings.

Senior Director of Information Systems

Confidential

Responsibilities:

• Fulfilled a critical role as a member of the senior leadership team, with responsibility for the success of Product Development, application development, QA, application support, requirements gathering, project management, and change management efforts.
• Maintained supervisory authority over a high performing team of 78 professionals and a budget of $11MM, supporting Information Systems invoicing more than $400MM each year.
• Rolled out an innovative and effective strategy of near shore and offshore that eliminated $2MM in IT salaries and consulting fees annually.

Director of Application Development and Integration

Confidential

Responsibilities:

• Served in a key product development and engineering capacity, leading the achievement of all milestones and deliverables throughout all phases of new product development, from conception to delivery.
• Entrusted with the definition and execution of technology strategy in a high-growth environment.
• Effectively managed e-Business initiatives, working with 45 Sites worldwide and maintaining a payroll and project budget more than $7MM.
• Contributed additional service leading technical due diligence efforts to support acquisitions and integrations.
• Championed all computer telephony integration efforts, including application integration with ACDs and IVRS; delivered a market-leading integrated, automated, on-demand recording and playback functionality.