Project Manager Resume Redwood Shores, CA - Hire IT People

SUMMARY:

IT professional with over 20 years of experience in architecting and implementing enterprise CRM solutions.
Proponent of change to support broad cost savings and build customer loyalty.
Extensive experience in CRM implementations with focus on Siebel and Oracle Fusion applications.
Through these years of experience, have played nearly every role within the typical project life cycle.
Previous project management experience and leadership skills have been critical in successfully completing complex projects.
Ability to quickly adapt to all environments and work in any industry as well as with all levels within the Clients organization is one of the strengths.

AREAS OF EXPERTISE INCLUDE:

EXPERIENCE:

Confidential, Redwood Shores, CA

Project Manager

Responsibilities:

Work with Customer and Implementation partner to ensure that project is structured for success.
Ensure that focus is on delivering value to the customer from pre-sales to post implementation.
Maximize customer ROI.
Assist IT with identifying issues from cross-functional systems and identify best solutions.
Manage Functional and Technical consultants both on and off shore

Confidential, Jacksonville, FL

Business Lead/Deployment Lead

Responsibilities:

Led JAD/JAR sessions and usability labs.
Led Discovery and requirements sessions utilizing RUP methodology.
Created Functional Design and System Design Documents for Siebel Financials Implementation.
Led testing initiative including integration testing, system testing as well as UAT
Project liaison for marketing department ensuring that the needs of various parts of the marketing department are understood within project scoping initiatives.

Confidential

Manager of Implementation/Training

Responsibilities:

Managed, mentored and developed the following departments - customer service, sales, implementation, testing and infrastructure.
Scheduled and performed software demonstrations.
Trained customer management and their staff on new software
Responsible for multiple projects starting at pre-sales to handoff to customer support.
Updated and reengineered Standards of Operation.
DBA for MySQL database.

Confidential

Siebel Training Development Project Manager/Business Analyst, Siebel Consultant

Responsibilities:

Reengineered sales and customer service business processes.
Coordinated training logistics.
Developed and updated Siebel training material.
Conducted Business Analysis as needed so that gaps could be identified.
Managed development group and quality analysis reviews ensuring Siebel Best Practices methodology compliance.
Developed and delivered UAT training sessions and documentation for sales and marketing areas.

Confidential, Pittsburgh, PA

Implementation Specialist

Responsibilities:

Facilitated Business Process re-engineering sessions.
Led Business requirements sessions.
Implemented and enforced new standards of operations in field locations.
Data conversion testing and on-site training.
Provide onsite go-live support after cutover.
Provided immediate application resolutions to system issues regarding Siebel, PeopleSoft, Crystal Reports, Arbor OM and BP, MS Access, and CTI phone number pen tables for 5 call centers as well as over 80 retail store fronts.