SUMMARY:

• Confidential is a senior IT and business leader with over 25 years experience in Program Management, Project Management, Business Analysis, Business Process Improvement, Operations Management, Strategic Planning, Systems Design and Development, and Systems Integration.
• Confidential has experience in several industries and specializes in healthcare.
• He has led and contributed individually to several Electronic Commerce, Data Integration, Web Site, Health Insurance Portability and Accountability Act (HIPAA), and Confidential ASC X12 projects.
• Confidential is technically proficient, with an exceptional background building and implementing processes that increase revenue, reduce expenses, and allow for optimum efficiency.

SKILLS INVENTORY:

• Facilitated strategic planning sessions
• Facilitated project definition sessions
• Drove inception of project charters
• Created Statement of Work and Project Charter documentation
• Created project plans using MS Project
• Created responses to Client RFP
• Created Cost Benefit Analysis (CBA)
• Led groups of Business and Technical Analysts (1 - 20) on both large (multi-million) and small projects
• Created Project Management Office operating infrastructure
• Implemented Agile methodology in a PMO
• Adept in Change Management Process
• Scheduled and facilitated meetings, minutes, tasks, and resources
• Negotiated 3rd party contracts and rates
• Influenced vendor and 3rd party selection process
• Facilitated and resolved hostile situations
• Mentored clients and peers
• Worked with the subject matter experts to identify the business needs and requirements.
• Created Technical and Business Use Cases
• Created required diagrams, e.g., activity or flow, based upon organization requirements
• Created analytical documents based upon organization requirements, e.g., CRUD
• Created storyboards/wireframes
• Facilitated requirements review and sign-off sessions
• Performed data mapping
• Designed data integration standards
• Designed data integration architecture
• Designed business-to-business web site for distribution industry will fully integrated backend operational processing environment
• Mentored clients and peers
• Created test plans and test cases for unit, system/integration, regression, and user acceptance testing
• Executed test cases and tracked results using a defect log and test results reports
• Mentored clients on test methodology

SKILLS:

• Agile
• Waterfall
• Rational Unified Process
• SDLC
• Clarity
• Rally
• ServiceNow
• Extraview
• Innotas
• Sybase, Oracle, Access, SQL Server
• MS Visual Studio
• SQL, Visual Basic
• Rational ClearQuest
• Crystal Reports
• Microsoft Project, Visio, Excel, Word, PowerPoint, Publisher
• Microsoft Outlook, Lotus Notes
• Adobe Photoshop

TECHNOLOGY EXPERIENCE:

Operating Systems: DOS, UNIX (AIX SCO, Sun Solaris 7.0) Windows 3.1, 95, 98, NT, & XP, Windows NT Servers, System 5, TSO, Office 365

Database: Sybase, XBASE (DBASE III, FoxPro, Clipper), SQL Server, Oracle, Access, PowerBuilder

Programming Languages: Basic, Pascal, SQL, MPL, JCL, HTML, ASP, VB

Transaction / Data Formats: XML, X12, HL7, EDIFACT, NSF, CSV, NEIC Formats, NCPDP, X12 Transactions used include; 214, 270, 271, 275, 276, 277, 278, 810, 816, 820, 824, 832, 834, 835, 837, 845, 846, 850, 852, 855, 856, 864, 867, 997, 999

Communications: Frame Relay, Asynchronous & Bisynchronous Communications, e.g., Procomm, Procomm Plus, SUPERTRACS, TBBS, WildCat, FTP, TCP/IP, Telnet

Tools: Clarity, Rally, Planview, Kronos, Microsoft Project, Microsoft Visio, Microsoft Explorer, Mercator 5.0, spEDI Tran, GenTran, GenTran Director, GenTran Server for Windows NT, IBM MQSeries, Foresight EDISIM (3.2 & 4.0), True Commerce Integrator, EDIFECS, PKWARE, PGP, Norton, UltraEdit, MS Visual Studio, BizTalk, Rational Rose, Rational Clear Quest, Crystal Reports, PowerMapper, SortSite

Applications: Innotas, ExtraView, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, GroupWise, IE, Netscape, WordPerfect, WordStar, Lotus, Lotus Notes, Lotus Freelance, PageMaker, Ventura, Adobe Photoshop, Harvard Graphics

Methodologies: Rational Unified Process, SDLC, Agile, Waterfall

CHRONOLOGICAL SUMMARY OF EXPERIENCE:

Program Manager

Confidential

Responsibilities:

• Developing Program and Project level documentation, e.g., Business Cases and Charters
• Conducted Cost Benefit Analysis (CBA)
• Managing day-to-day program level tasks
• Managing day-to-day project level tasks
• Managing the integration, implementation and migration on a global basis
• Managing Issues, Risks, Action Items and Dependencies

Program Manager

Confidential

Responsibilities:

• Developing Program and Project level documentation, e.g., Business Cases and Charters
• Conducted Cost Benefit Analysis (CBA)
• Managing the integration and migration of multiple sites and users in Hong Kong into Confidential Corporation
• Managing the integration and migration of a product based out of Oregon into Confidential Corporation
• Assisting in the migration of a Confidential product to another company (DTI)
• Managing Issues, Risks, Action Items and Dependencies

Program Manager

Confidential

Responsibilities:

• Develop Program and Project Charters
• Develop Project Planning Documents and Task Lists
• Implement Agile (Kanban) Project Management Methodology
• Cloud API Development
• Algorithm (Business Logic) Development
• Conducted Cost Benefit Analysis (CBA) for 2015 Initiatives
• Assisting in Big Data Proof of Concept (PoC)
• Managing Issues, Risks, Action Items, Dependencies and Product Backlog

Program Manager

Confidential

Responsibilities:

• Estimated budget and resources needed for the program and individual projects.
• Established project Steering Committees, Project Leadership Teams and Project Teams.
• Established monthly, bi-monthly, weekly meetings and daily standups for the various teams.
• Created program and project documents including; SOW, Charters, Project Plans, Risk Assessments, Issue Logs, Communication Plans, Testing Plans, Dashboards, and SDLC Audit documents.
• Participated and led various leadership and operational meetings.

Interim Enterprise Program Office (EPO) Director

Confidential

Responsibilities:

• Develop a framework to be used for Change Management. This framework included developing Policies, Procedures, Guides and Tools.
• Improving the quality of the Estimate at Completion ( Confidential ) process with an emphasis on Project Manager behavior.
• Improving the quality and efficiency of reporting.
• Developing an Agile Project Management Practice that incorporates business and IT activities.
• Improve four areas of PM Services and Employee Engagement, which included: Project Capacity Review process, Financial Management process, Change Management, and Improved Communications.
• Participated in various leadership and operational meetings.

Strategy Development & Project Manager

Confidential

Responsibilities:

• Confidential is acting as a Third Party Administrator (TPA). The four portals were launched in the second half of 2013 and were required to be operational by January 1, 2014.
• Responsible for leading an effort to develop a telemedicine strategy for Confidential . This included meeting with many constituents in the five-state area.

Business Analyst

Confidential

Responsibilities:

• Many states now require that immunizations be reported to the Confidential or another State department.
• Confidential is a conduit for Walgreens integrating and communicating with each State.
• Our role was to work with each State to determine how to integrate immunization data.
• Detailed business and technical requirements were developed.

Project Manager

Confidential

Responsibilities:

• The ABA project was in progress and Confidential assumed responsibility of delivering this project.
• The ABA project was an enhancement to various financial processes to allow for automated adjustments, e.g., incorrect billing. Confidential was responsible for the IHOP project, which was a newly defined project.
• This project concentrated on improving the Branch Offices Hiring and Onboarding processes.
• Current processes are manual and are performed differently across the United States.
• A goal of this project included developing automated standardized processes.

Project Manager/Business Analyst

Confidential

Responsibilities:

• Responsible for managing the implementation of the Confidential application utilizing an Agile methodology.
• This application is primarily used by Onsite Health Specialist (OHS) to create and manage events and associated activities, e.g., referrals and consultations.
• Responsible for working with two others in rolling out a standard Agile methodology within Confidential .
• This methodology utilized Rally, a management application.
• In addition, responsible for gathering requirements.

Business Analyst

Confidential

Responsibilities:

• Developed detailed business and technical requirements
• Led requirements gathering sessions
• Created Use Cases and Requirements document
• Led design JAD sessions
• Created Functional Specification that included Wireframes
• Assisted in creating Project Definition Document (PDD)

Project Manager/Business Analyst

Confidential

Responsibilities:

• Project Manager and Business Analyst implementing SaaS procurement solution utilizing Agile methodology
• Responsible for developing project plans and associated documents based upon approved charters. In addition, responsible for gathering requirements.

Electronic Data Interchange (EDI) Manager

Confidential

Responsibilities:

• Created implementation guides for existing business activities, e.g., ANSI ASC X12 N 837 4010A1.
• Project Manager and Business Analyst in conducting an impact and gap analysis. This included analyzing the inbound (provider), outbound (payer) and internal systems impact. Created a provider Confidential ASC X12N 837p 5010 implementation guide. Also worked with the database administrators on the data model.
• Developed department operational and support procedures.
• Managed the creation and implementation of a new web user interface to manage business activities. This new Trading Partner Activity Management (TPAM) system allows various views into the multi-directional electronic activities at Confidential . This included dashboard views for executives and detailed views for support.
• Worked with executive team to create a new product white paper and implementation guide.
• Assisted in developing a WSDL service to convey health care claims in a real-time mode and return status based upon X12 276/277 transactions.
• Directly managed a retail establishment that he had owned since 2004. This extensive project included developing business plans, obtaining funding and necessary licensing, building a new building and moving to the new location.