IT Manager/ Supervisor Resume Marlborough MA - Hire IT People

SUMMARY:

Results - Driven IT Manager / Project Manager
Proven experience in IT Management and Project Management, team building all in support of organizational success.
Develop budgets, and provide focused training for all activities.
Demonstrate motivational leadership as well as Server support, Helpdesk, Virtualization, Blade Chassis, Veeam, and Backup Exec.
Provide targeted customer support. Articulate complex technical concepts to users and management of diverse audiences. Cross -
Functional communication and collaboration skills across various industries.

TECHNICAL SKILLS:

OPERATING SYSTEMS: Windows 7, 8, 10 Server 2003 R2, Server 2008 R2, Server 2012 R2

APPLICATIONS: Exchange 2010, 2013 Active Directory, Windows SharePoint Services, Microsoft Office Suites, 2007, 2010, 2013,365 Visio 2010, 2013, VMware ESXi host 4.1, 5.0, 5.5, AutoCAD, Solid Edge, NX, Esprit, WebEx, SQL 2005, 2008, Dynamics GP, Virtual PC, IPhones, Ready NAs, Heat, Hyland OnBase, NetSuite, Backup exec 2010, 2011, 2012, VEEAM

TOOLS: Microsoft Management Console, Remote Desktop Manager, Alloy Navigator, CRM, RC, VNC, RA, KeyPass, Nagios, LAAM

PROFESSIONAL EXPERIENCE:

Confidential, Marlborough MA

IT Manager/ Supervisor

Responsibilities:

Managed project for network rewire of entire facility, eliminating 75% of network-related issues.
Oversee all vendors, inventory, billing, and budget items, ensuring all proper procedures were followed and appropriate resources were selected.
Coordinated IT site Audit preparation and performed data gathering where needed, ensuring backup process, and DR process are addressed.
Wrote many policies and procedures, for building pc’s, and test cases for verified systems.
Negotiated new ISP’s, boosting performance 40% by upgrading current mpls from 50 mb to 100mb and adding second point to point to another location, dropping latency by 20ms and increased performance.
Came in at or below budget each calendar year, by managing over time, and accurate estimations for equipment throughout the year.

Confidential, Waltham MA

Junior Network, System Admin

Participated in Windows updates, firmware updates, licensing updates for approximately 90 servers during quarterly maintenance,
APC monitoring and Shutdown features when running on battery power to gently power down servers so they don’t crash.
Performed Active Directory Domain Migration from 2008-2012 and Exchange migrations from Exchange 2010 to Exchange 2013 Cross domain, for better efficiency, and newer hardware.
Assisted Helpdesk as Tier 3 Support, being able to assist to make sure all matters are resolved in a timely
Participated in on call Rotation,
Created and maintained Installation documentation for pc’s and servers, as well as router configs.

Confidential, Worcester MA

Senior System Analyst / IT Manager

Responsibilities:

Racked and stacked Servers, Network Equipment
Completed monthly Software Audits
Computer Leasing and License Agreements, ISP changes and phone upgrades saved the company money while improving performance.
Implemented cost savings of 100k annually, using SharePoint and workflow, Wiring cubicle’s,

Confidential, Warren, MA

IT Manager / Tech Support

Responsibilities:

Maintained and provided software and hardware training across 5 facilities, 200+ employees, Word, Excel, Access, Outlook, Accounting software, GP, ETC
Implemented electronic folder structure in SharePoint to reduce paper and ink cost approx 10k
Maintained Symantec Endpoint Protection anti-virus solution to prevent virus and malware outbreaks
Upgrades of Servers, NAS, thin clients running embedded windows OS, desktops, and laptops
Troubleshooting and maintenance of multiple Windows platforms
Managed the corporates data Backup and Recovery strategy using Backup Exec 2011
Maintained and updating Cisco VOIP phone system, and Voicemail
Maintained KwikDNC programs for CNC machines in the manufacturing shop and Built a backup laptop with custom machine settings for use in case of a disaster
Rolled out and built computer images using Symantec Ghost
Ordering of hardware equipment, PC, laptop, printer, ink supplies
Managed upgrades and invoices of licenses using LMtools licensing

Confidential, Marlborough MA

Senior IT Specialist /System Engineer

Responsibilities:

Applied critical application updates and patches on servers and clients to ensure a secure networked environment
Set up accounts for SonicWALL, Symantec, and Cisco VPN solutions
Certified installation and configuration SQL 2005 and SQL 2008
Certified Dynamics GP 10 installation and configuration
Responsible for hardware recommendations, installations and setups for clients

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It Manager/ Supervisor Resume

Marlborough, MA

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