PROFESSIONAL SUMMARY:

Healthcare Technology and Project Management Professional with an extensive background in developing, maintaining, and managing a wide variety of applications in both large and small healthcare environments. A proven ability to lead enterprise implementations for healthcare information systems and to provide excellent customer - support, along with ensuring that projects support strategic mission and objectives within scope, budget, and schedule. Ability to lead a vast variety of teams from different IT subject areas (clinical applications, business applications, database, infrastructure, data warehouse, HL7 interface engine, customer support, and security). Solid track record of improving workflow, reliability, security, and accessibility for maximum business and clinical efficiency.

TECHNICAL SKILLS:

• Microsoft Office Software: Word, Excel, Access, Visio, Project, FrontPage, PowerPoint, Publisher, SharePoint
• Meditech
• Epic
• GE Physician Practice
• GE Business Office
• Picis ED Pulsecheck
• Allscripts
• Crystal Reports XI
• Macromedia Contribute 3
• MindMapper
• CA Clarity Portfolio Management
• CA Service Desk

PROFESSIONAL EXPERIENCE:

Confidentia, BALTIMORE, MD

Executive Project Consultant

• Provide strategic consulting services, project management, executive consulting, and project director services.

Confidential

Epic Project Manager

• MaineHealth is a not-for-profit health organization in the state of Maine and is the largest health organization in the state.
• Project Manager responsible for implementation of Epic clinical applications at the systems remaining two sites not included in initial implementation.
• Provide implementation leadership and experience to project team and new employed resources.
• Manage project plan, issue log, risk log, project status reports, and scope change management log.
• Facilitate and solve complex integrated issues between application teams.

Confidential

Epic Project Director

• Erlanger is a multi-hospital system with five hospitals based in Chattanooga, TN. Erlanger is an 813 licensed bed academic medical center that serves patients from 50 counties and is the seventh largest public health care system in the US.
• Directly responsible for a full Epic implementation with a capital budget of $100 million dollars and an IT application team of 100+ staff.
• Strategic Consulting, including project strategy development, project management methodology and toolset.
• Directly responsible for Planning, Implementation, Integration, Change Management, Process Redesign, and Deployment for full suite of Epic System products.
• Managed clinical and revenue cycle implementations “big bang” go lives.
• Epic Progress Reports scores for four separate months with a 5 out of 5.
• Create and implement work plans in various formats and levels of detail used to effectively manage overall project as well as subprojects.
• Conduct status meetings with executives, project sponsors, and project team to ensure accomplishment of deliverables and risks.
• Oversee all project planning including build, testing, go-live activation and go-live support.
• Create Operational Readiness initiative and change management strategies for user transformation.
• Successful Go-Lives for 60 Ambulatory Practices and 5 Hospital facilities. Continue to see revenue enhancements (105% charge capture compare pre vs post go-live) and clinical successes stories.
• Developed long term governance plan and optimization strategy.

Confidential

Senior Project Manager

• Provided Project Executive Leadership for Cerner and Hospital Wide Optimization Projects. Project Team addressed over 145 major issues with current systems and processes.
• Created detailed Project Portfolio documentation and resourcing matrix for optimization project to align optimization resourcing needs to overall IT organizational requirements.
• Project Manager over an HRIS implementation, API Healthcare system. Modules include HR Core, Payroll, Time and Attendance, and Staff Scheduling.
• Project Manager over a 340b Drug Pricing System Implementation, Sentry Sentinel system.

Confidential, BOSTON, MA

Senior IT Project Manager/Epic Project Management Lead

• BMC is a 496 licensed bed academic medical center with over 30 ambulatory departments and 85 outpatient clinics, 836 Physicians, 702 Residents and Fellows, and 4770 FTEs.
• Lead the project management implementation of an $83M Epic clinical application project (ClinDoc/Stork, CPOE, Willow, Beacon, Optime/Anesthesia, ASAP, HIM, BedTime, EpicCare Ambulatory, MyChart, CareEverywhere, EpicCare Link).
• Responsible for Epic project standards and process with an aggressive 16 month timeline, 100+ project resources, and 4000+ stakeholder group
• Responsible for leading Epic Project Management team of 10 project managers in clinical applications, business applications, data warehouse, and IT infrastructure, and ran all governance meetings.
• Directly managed Epic Project Team Facility Selection and Renovation, Data Conversion team, Application Facility Structure team, Build Migration and Change Management team, Go-Live Cutover team
• Core member of Epic Project Leadership time (included CMIO, CNIO, Application Director) and Executive Project Steering Committee
• Key contributor in Epic project branding initiative which named the project eMERGE. eMERGE stands for Electronic Medical Records Generating Excellence
• Received a 4.75 out of 5 project score at go-live by Epic in their Executive report.
• Developed Sharepoint site for Epic project management and team collaboration. Ernst and Young Project Audit team stated the best they have ever used during a project audit.
• Project Manager for GE-Business System’s Enterprise Wide Scheduling implementation
• Project Manager for Primary Care Call Center system implementation. Installed InContact system within an aggressive 6 week timeline (typical vender timeline was 12 weeks) due to contracting requirements to bring outsourced call center inhouse.
• Lead for application integration, IT communication, and IT readiness for the opening of The Shapiro Center, a nine story Ambulatory Care Center building with 20+ services.
• NCQA - Patient Centered Medical Home recognition IT Lead. Development includes EMR document template, Clinical Data Warehouse reporting, patient attributed PCP algorithm and workflow corrections.
• Developer for project portfolio management application Brightwork-PmPoint. Application is an add-on to Sharepoint 2010 environment.
• Design, developed many of the standardized project management documentation
• Subject Matter Expert for ServiceNow Project Portfolio Management implementation

IT Project Manager

• Project Manager for Medication Reconciliation and Exchange application to help clinicians in reconciling medications by intelligently aggregating medication lists from a number of sources - inpatient, emergency and ambulatory EHRs, pharmacies, and health plans - into a single candidate master medication list
• Project Manager for Enterprise (Infor - Cloverleaf) Interface Engine frame migration.
• Project Manager for a Blackberry dictation application development referencing patient data from internally developed Bed Management system
• Project Manager for in-house Knowledge Management Java based platform design, development, and implementation. The system manages the development and maintenance of knowledge and content assets using a standard process and toolset. Content across multiple healthcare applications is mapped and standardized through multiple code sets (LO INC, SNOMED, RxNorm, CPT, CVX).
• Project Manager for Document Management online scanning and indexing platform (Microdea-Synergize) integration with hospital EMR systems
• Project Manager for Advanced Electronic Prescribing functionality which will allow patient PBM benefit eligibility information, formulary management, and medication fill history information.
• Assisted with support of CareFx developed Electronic Referral application. The application was integrated with the hospital’s HIE and help support referral workflow between the hospital and affiliated community health centers.

Business Technology Consultant

• Project Manager for 2009 Influenza and H1N1 Management Solutions: Developed SQL Data Repository pulling all Flu Data from Clinical Data Warehouse; Developed a stand-alone Flu and H1N1 Vaccination documentation platform; Integrated all Influenza, H1N1, and Pneumococcal vaccinations with HIE platform; Developed web based Vaccination Viewer of all vaccines in HIE and accessible in all 3 EMR systems; Screening and Treatment Algorithms updated for all 3 hospital EMR systems; BedBoard platform Flu admit indicator created; and Developed web based clinical reporting portal for Influenza/H1N1 surveillance. (Project timeframe - 3 months)
• Key contributor to PMO standard process and methodology initiative. Developed multiple standardized document templates and SharePoint project workspace structure.
• Support, train, and maintain Centricity Physician Office EMR formerly Logician for over 30 departments and 85 outpatient clinics
• Lead Project Manager for ambulatory clinical documentation standardization development and implementation
• Lead four proficient GE MEL programmers in documentation template design standardization. Developed project plan, training plan, and support plan for 1 ½ year development and implementation rollout
• Responsible to provide user support with 24hr on-call, application analysis, interface management, and Crystal Report requests
• Proficient with Centricity Physician Office EMR (Logician) 5.6 Data Schema specifications
• Proficient in HL7 interface (ADT, Orders, Results, Scheduling, and Documentation)
• Managed internal application website for clinical staff and application sharepoint website for IT staff
• Involved in affiliated Community Health Center EMR implementation support and documentation form design
• Researched and managed Electronic Faxing and Electronic Prescribing initiatives
• IT Outpatient representative for medical campus surgical procedure workflow improvement and standardization
• Member of Pediatric Care and Laboratory improvement committee

Confidential, WESTWOOD, MA

Supervisor - Implementation Division

• Supervise application specialists for the Admissions, Abstracting, Medical Records, Quality Management, Risk Management, and Revenue Cycle suites of the Continuing Care software system
• Build relationships with customers to create comfort for a complete and successful implementation
• Work with specialist on effectively managing the implementation and prioritizing issues appropriately
• Support specialist while they are on site and assist them when in the office
• Manage account assignments for specialists
• Assist in billing coordination for accounting including billing only memos and billing adjustment memos
• Responsible to update both the internal and external website for the Continuing Care Group's administrative products
• Continuing Care Group resource for the customer service, development, marketing, and sales groups

Senior Applications Specialist

• Required to conduct the supervisor responsibilities when management was unavailable
• Responsible for high priority accounts
• Worked with high level projects and issues
• Review sales documentation (Request for Purchase forms)
• Lead development meetings to enhance and fix areas of the current system

Applications Specialist

• Implemented the Admissions, Abstracting, Medical Records, Executive Support System, and Billing suites of the Continuing Care software system across the United States and Canada
• Presented software to CIO's, Information System Directors, Billing Office Managers, and various other healthcare personnel
• Implemented large corporate healthcare systems, nursing homes, behavioral health facilities, and state department systems
• Project managed the testing and set-up of healthcare facilities' software system
• Trained and mentored new employees on the functionality of the software and how to consult hospitals of it's setup
• Installed the first account to fully implement the integration of both the Meditech Continuing Care software and Meditech Acute software, which included multiple HL7 interfaces
• Created an employee user and troubleshooting guide for the new integration of the software platforms
• Presented the integration of the applications to colleagues, marketing support, and sales teams
• Implemented ANSI 837 Submissions and 835 Remittance files
• Implemented integrated solutions with Acute hospital system which involved HL7 interface configuration (ADT, Billing, and Orders)
• Responsible for MPI, Patient Visit, HIM-Coding, and Billing data conversions

Confidential, HOPKINTON, MA

Assistant Analyst - Hardware Engineering, Performance Analysis

• Daily activity includes working along side performance analysis hardware engineers and statisticians
• Analyzed key parameter distributions of computer workloads using S-Plus under Solaris 5.5 and Statistica under Windows NT
• Collected customer’s enterprise storage IO data for the engineers' analysis and research