SUMMARY:

Confidential is a highly experienced, motivated, and resourceful IT business professional with 25 years experience in the analysis, design, construction, integration, testing, deployment, and management of business software and development teams. He has served in numerous roles including Director of IT Systems, Project Manager, and Senior Business Systems Analyst, including 10 years in Project Management and Leadership capacities. His system experience is a blend of employee and consultant roles, and includes projects of all sizes with a focus on enterprise - scale software implementation of custom and commercial off-the-shelf applications within the Aviation, Brokerage, Financial, Government, Health, Insurance, Non-Profit, and Utility sectors. He has superlative analytical, management, interpersonal and communication abilities, which are backed by an MS Management degree, as well as PMP, ITIL, and ScrumMaster certifications.

EXPERTISE:

• Director-level IT Management, Budgeting, Planning, Leadership, and Mentoring
• Program Management, Project Management, Product Management, and Business-Systems Analysis using the Rational Unified Process (RUP), IEEE 12207, PMI, COBIT, and ITIL based standards, guidelines, best-practices, methodologies, and software development lifecycles including iterative-incremental, lean-agile, Scrum, and waterfall
• Enterprise-scale Software Development and Deployment
• Organizational Development, Change Management, and Conflict Resolution
• Management of off-shore Support and Development Teams
• Vendor, Account, and Customer Relationship Management
• OO Analysis and Design with UML
• Data Modeling including IE and UML
• UI Design
• Testing, Configuration Management and Software Deployment
• Disaster Recovery Planning
• A team leader and team player with effective interpersonal skills, experience with diverse personalities, conflict management, and building trust within the team
• A consultative and facilitative approach to management
• An effective communicator possessing excellent verbal and written communication skills, and a proven track record of delivering consistent, clear documentation for a wide variety of audiences
• A team player that focuses on building trust amongst his colleagues
• A creative thinker with a systematic, analytical mind for problem solving
• Efficient, dependable, self-motivated, proactive, and decisive
• A customer-oriented perspective and focus on delivering value

TECHNICAL SKILLS:

Operating Systems: AS400, Windows 95/98/NT4/2000/XP, IIS, Unix, VMS, Pick

Development Tools: IBM-Rational Portfolio Project Manager, MS Project, Rational Rose, Visual Studio - XDE, Visual SourceSafe, Erwin, Systems Architect, PVCS, PowerBuilder, Microsoft SQL Enterprise Manager, Oracle Enterprise Navigator, Toad, WinSQL, Crystal Reports, Powerhouse Impromptu, MS Office (Excel, Access, Word, PowerPoint), Visio, FrontPage, Nvu, Remedy, MKS, Sharepoint

Middleware: IBM Websphere, BEA Welogic

Development Languages: PowerBuilder, Transact SQL, PL/SQL, Perl, TCL, DOS Batch Command Script, Powerhouse

Methodologies: Lean-Agile, Scrum, Rational Unified Process, Object-Oriented Analysis and Design (UML, Rumbaugh s OMT), IEEE12207, PMI/PMBOK, Structured System Development (Gane and Sarson), Information Engineering (James Martin)

Industries: Aerospace, Consulting, Finance (Leasing and Banking), Gaming, Healthcare, Insurance, Leasing, Legal, Municipal/State/Provincial Governments, Telecommunications, Utilities

Functionality: Account Management, Bar Coding, Budgeting, Customer Billing, Customer Orders, GL, Equity Trade Reporting, Insurance Adjudication Interfaces, Meter Reading, Customer Management, Logistics, MRO, Payroll, Payment Processing, Procurement, Supply Chain, Time & Attendance, Resource Scheduling Warehousing, Work Orders

Artifacts: Project Proposal, Project Charter, Business Case, Project Management Plan, Business Requirements, Technical Requirements, System Design and Architecture, Business Model, Data Model, Technical Model, Project Status Reports, Governance Plan and Terms of Reference, RFIs/RFPs, Communication Plan, Quality Management Plan, Risk Management Plan, Risk Log, Issue Management Plan, Issue/Decision Log, Project Costing and Budgeting, Post Implementation Review, UI Designs

PROFESSIONAL EXPERIENCE:

Director and Project Manager

Confidential, Vancouver, BC

• As President and Owner of Confidential he has been engaged as senior IT consultant performing Project Manager and Senior Business-Systems Analyst roles. Clients have included:
• Blue-World Information Technology Inc: Client Readiness Assessment related to implementation of the IBM-Rational Portfolio Management product.
• IAP Insurance: Authored a series of technical PMO documents including an Information Services Resource Roadmap, Software Development Methodology, Information System Architecture, Disaster Recovery Plan, and an assortment of SDLC deliverable templates based on IEEE 12207 and RUP standards.
• FilmRobot Systems: Authored responses to RFPs and Market Development for the Organization’s products and services.
• Elections BC: Business-Systems Analysis and reverse engineering of material during the preparation of technical documentation (Use Cases, Class Diagrams, Data Dictionary, and Business Rules Inventory) related to the Provincial Elections Information System.
• Vancity - Inventure Solutions: Business-System Analysis, preparation of a Software Requirements Specification based on IEEE 12207 standards, Project Scoping, Planning, and Estimating in preparation for modifications to a COTS Commercial Loan Application package built with Java technology and an Oracle Database.
• Pacific Blue Cross: Project Management of a Dental Claims real-time adjudication integration project, including preparation of Project Plans, Software Requirements Specification, Software Design Description, Budgeting, Time Entry, Resource Scheduling, and Project Tracking based on IEEE 12207, RUP, and PMI standards, best-practices, and methodologies;
• Credit Union Central of BC: Research SDLC and Project Management Industry standards in preparation for a PMO initiative in the Organization, including RUP, IEEE 12207, and PMI’s PMBOK;
• VSSGC, a non-profit society: A Pro Bono assignment as the Lead Organizational Development Consultant, guiding the formation of a new non-profit society. This was an ongoing collaborative project involving graduate / doctoral students from UBC, SFU, and a well established non-profit society that operates throughout North America focusing on reproductive health;
• Legal Services Society of BC: Intranet Web Application analysis, design, and data conversion with .Net and SQL Server 2000;
• Inphinity Interactive: Project Management and Technical Analysis of an Oracle7 to Oracle8i/9i database migration, and systems analysis for an application data conversion.
• Project Management, Project Charters, Project Plans, Team Time Entry with Performance Reporting, and Status Reports;
• Project Review and Auditing;
• Business and System Requirements Specifications with Use Cases;
• Conceptual Application Architecture;
• GUI Design;
• Object Design;
• Data Architecture and Modeling;
• Database Upgrade and Migration Analysis;
• Data Conversion Analysis;
• Technical and Operational Documentation with UML.

Technologies: Windows 98/2000/NT4/XP, IIS, Unix, Erwin, Rational Rose, Visual Studio - XDE, Visual SourceSafe Microsoft SQL Server, Oracle, PL/SQL, Transact SQL, Visio, Toad, Enterprise Manager, Visual Studio, Visual SourceSafe

Director MRO Systems

Confidential, Vancouver, BC

Responsibilities included:

• Departmental and Line Management
• Budgeting
• Staff Management and Development
• Management of off-shore Support and Development Teams
• Program Management
• Project Management
• Vendor Management
• Client Management
• Business Systems Analysis
• Customer Orders, Work Orders, Time Entry, and Scheduling
• MRO (Maintenance, Repair and Overhaul)
• Procurement, B2B
• Supply Chain, Warehouse / Logistics, Bar Coding
• Authoring an ERP upgrade strategy and recommendation;
• Leading a group that studied the feasibility of completing a bonded warehouse project at the Amsterdam warehouse;
• Directing the implementation of bar coding at the Delta warehouse;
• Migrating users in the turbine engine shop from an in-house application to Lawson Movex;
• Migrating users in the Shipping department from a legacy application to Lawson Movex;
• Managing a B2B enhancement project with a major vendor of CHC;
• Building the Lawson MRO support team within CHC, expanding to 8 resources;
• Managing a $1M operating budget and $2M capital expense budget;
• Organizing a Lawson Users Group within CHC;
• Reducing the Remedy incident backlog from 200+ to under 25;

Technologies: Windows /XP, AS400, DB2, WinSQL, Remedy, MKS Integrity, Lawson M3, Sharepoint, Bar Coding, Mobility Solutions

Senior Systems Analyst

Confidential, Vancouver, BC

Responsibilities included:

• Project Management
• Team building and mentoring
• Structured and OO Analysis and Design
• GUI Design
• Product Management
• PowerBuilder, PL/SQL, and Transact SQL Development
• Web Site Development with FrontPage
• Report Development with Crystal Reports
• Unit, Integration and Acceptance Testing
• Configuration Management
• Deployment and Release Management
• Design and programming of bank interface functionality for property tax and utility bill payment processing
• Product planning, and logical / physical design of Customer Management, Meter Reading, and Delinquent Account Management functionality for a Municipal Utility application
• Deployment and production support of Municipal Property Tax and Municipal Utility applications for 6 eastern Canadian municipalities
• Testing Telecom functionality which integrated telecom switches with a Customer Billing application
• Configuration of a Time and Attendance module which integrated with Lawson financials

Technologies: Windows 95/98/2000/NT4, IIS, Unix, Erwin, Systems Architect, Rational Rose, PVCS, FrontPage, PowerBuilder, Microsoft SQL Server, Oracle, PL/SQL, Transact SQL, Perl, Crystal Reports

Software Developer

Confidential, Vancouver, BC

• North West Life Insurance
• Cowichan Band Office
• Motor Vehicles Branch
• City Collection Company Ltd.
• Washington State Department of Transport
• Walker Financial Group
• Vancouver Stock Exchange
• Project Management
• Analysis and Design
• Code and Unit Test
• Integration Test
• Configuration Management
• Deployment and Release Management

Major accomplishments included:

• Analysis, Design, Programming, and Testing of Powerbuilder applications for a variety of Clients in the private and public sector

Technologies: Windows 3.x/95/98/NT4, PowerBuilder, Microsoft SQL Server, Transact SQL, Powerhouse, Impromptu

Senior Systems Analyst / Developer

Confidential, Vancouver, BC

Responsibilities included:

• Project Management
• Analysis and Design
• Construction and Unit Test
• Integration Test
• Deployment
• Configuration Management
• Release Management, Configuration Management, and Deployment Management of 6 Leasepak versions
• Designing, Programming, and Testing a variety of Powerhouse functionality for an Equipment Leasing application
• Authoring a business case for Credit Scoring functionality

Technologies: VMS, RMS, Windows 3.x, Powerhouse

Project Leader

Confidential, Vancouver, BC

• Project Management
• Mentoring and Coaching
• Analysis and Design
• Construction and Unit Test
• Integration Test
• Acceptance Test
• Deployment
• Configuration Management
• Managed a year long data conversion project for an Equipment Leasing application replacement initiative
• Managed a team that supported a legacy Equipment Leasing application

Technologies: PICK OS, DOS, DOS/VSE, VSAM

Customer Support Manager

Confidential, Vancouver, BC

• Account and Customer Management
• Product and Program Management
• Functional Requirements Definition
• Product Testing
• Proposal Preparation and Product Demonstrations
• Pre-sales and Post-sales Support
• Product Installation and Training
• Implemented and supported an aviation Maintenance, Inventory, Time and Attendance, and Resource Scheduling application for 4 aviation clients
• Organized trade show participation
• Authored RFP responses

Technologies: PICK OS, DOS

Programmer

Confidential, Vancouver, BC

• Designed and Programmed Payroll functionality for a Financial application

Technologies: DOS/VSE, VSAM, CICS, COBOL, PROFS